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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,750 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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Two items were received in poorest condition I have ever purchased, they were smelled like garbage by made from like the toxic material in so poor quality as well!
Very cheap material.I bought a chain saw sharpener tool, it's more like a toy than a tool to sharpen a saw. Total waste of money not to mention I waited almost two weeks for this item to arrive.
Hello Kami, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I love this app so far so good haven't have any issue and for the price the quality it good. One of my favorite app to buy from but I will never buy any clothes from any app. And Thank temu for the free things too.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered about 8 items, a boy shoe size 13 was way too big, a girl shoe size of 3 was way too small. One item (fishing pole) was missing from the package. I asked for refund of the pole, they insist it was packaged inside a small bag. It is so ridiculous! There is no way you can even put the pole in that bag! They claimed their warehouse checked and confirmed the pole was packaged inside. They claim the package is about 24inx20in, not even close to the size! Never waste your time to buy anything from them again!
Hello David, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
They made a mistake and sent packages to wrong house same street address but wrong City!which they take a picture of upon delivery and clearly not my house.Would not refund my money! I had spent several hundred dollars. They suck at taking care of valuable customers and definitely lost this one
Hello Lisa, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, so we can help you resolve your issue. Best wishes, Temu team
Delivery takes forever, cant get hold of anyone to ask where order is
Wont be ordering from them again.
Hello Jan, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I wanted to purchase my order with 4 instalment payments with PayPal. It didn't go through on my end, so I cancelled my order. It states you can get a refund! WRONG. They have credited me the amount of my order $72. Before I was told I couldn't be reimbursed, the next day I redid my order plus added another item and was able to go through a different account and in 4 instalments, $99. PayPal have notified TEMU, and I have been messaging back and forth, insisting I won't my money. I don't won't it sitting in their account and don't won't to purchase another item. I am a pensioner and need my funds back into my account. I checked into this matter with a legal company and by law they must refund me. I still get messages 'we are looking into it'…this will be my last order if I am not refunded my money…not their money, but legally mine.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Te.u is awful they lie and make no sense. Their stuff breaks and they will not refund you or credit you. You can't get anyone on the phone. Buy American?! Temu is HORRIBLE!
Hello Monica, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
THREE CHARGES ON MY ACCOUNT FOR THINGS NOT ORDERED AND NOT RECEIVED. I HAVE TRIED TO FIND YOU WHAT THE WERE. THE "ESCALAGE"
INFOROMATION AND YET RECEIVE NOTHING! THE LAST GUY SAID MONEY WOULD BE IN MY ACCOUNT IN THE NEXT FEW MINUTES.
I AM A CONSUMER ADVOCATE AND RARELY ENCOUNTER ANYTHING LIKE THIS.
WHEN YOU GIVE HIM YOUR CREDIT CARD YOU EXPECT THEM TO BE HONEST.WHEN I RETURN THINGS TO THEM I EXPECT THEM TO SAY THEY RECEIVED ALL OF THE ESPECIALLY WHEN THEY WERE IN THE SAME BOX.! THEY HAVE "ESCALATED" THIS 4 TIMES NOW.I cannot get anything to load for photos and the last P.O. IS **************588.WOULD NOT ENTER. ICAN SEND TO AN ADDRESS if you want to give me an address
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Today was the last day of the delivery window (June 3-7) and the USPS postman has come and gone with no delivery of my TEMU order so I guess I'll get the $5 credit for late delivery. But what good is a credit if you don't receive what you order?
Hello Michael, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
***UPDATED REVIEW***
I would like to take back my original review. This order has been fulfilled and the delivery company ended up delivering the items after the fact.
I spoke to customer service explaining that I finally did receive my order and they could cancel my refund request. The customer service girl said it was too late to reverse the refund but that I could keep the items. I wish it wasn't so chaotic to begin with but I'm satisfied with their service and the items received. SO IN THE END I AM A HAPPY CUSTOMER!
***ORIGINAL REVIEW***
The shipping company says that my order was delivered. However, this was not delivered as it said it was. There was nothing left at the front door and I have cameras to show that this was not delivered to my address. Perhaps they delivered to the wrong address.
I called the laser ship company that they used and It was just a message stating to call whoever we ordered from.
I called their customer service phone number and was told they would issue a refund to my credit card. I feel like the customer service person wasn't really interested in what I had to say. Of course, a refund issued to my credit card is a good thing but I would have much rather gotten the items I ordered. I was reluctant to order from Temu to begin with but a family member of mine recommended Temu. I feel like this could have been handled differently. The customer service person rudely said she works for Temu not the shipping company. Perhaps, you need to find better shippers. As a first time customer I have to say I'm disappointed. I really wanted the items and to be honest maybe they could have tried to reach out to the shipper or even offer to resend the items ordered. The customer service rep couldn't be bothered.
Hello Josette, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Let me explain, I read reviews talking about quality, and these people are ridiculous, the reviews are unfair to Temu and other vendors, let me explain on a lower level for the under educated who write negative reviews without cause, if you want a $100 flashlight, go out and buy a $100 flashlight, but to spend $2 and expect a $100 flashlight is ridiculous, and then you take it further by unfairly judging the product via stars and reviews as if you had paid $100, get a clue, quit damaging sellers reputations and ratings because your ignorant, Temu is 5 stars all day long!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I'll be honest, I was extremely skeptical of Temu at first. I thought it was a scam and I told myself i wouldn't purchase or play the games on there. Well, one of my close friends and her family all had purchased items from Temu and had done so multiple times so i automatically gained a little bit of trust in the app and decided to go ahead and order some stuff. It took about a week or so for a large order to arrive, some arrived in parts and ordered arrived in full in a large box. The items are 95% as described on the website. I have placed EIGHT orders so far all of which (except one since I just ordered it) has come in and I've been pretty happy with what I've ordered. I'll say the clothing is touch and go but otherwise it's a win for me. And the games you can play to win free items actually works! Granted it's a tedious method to win however I can confirm it works as I won 4 free items and 2 $50 credits WHICH did work when I placed a $100 order, it was free! It seems to good to be true but this app is legit and I've loved everything so far.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
TEMU contacted me after the initial incident resolving the matter by giving me $5 off and a credit in the amount of my original order then literally sending an order again without any problems in delivery. I recently placed two orders and waiting to see if it will be delivered as promised. I noticed in the advertisements they use boxes to show orders being delivered. The packaging was a bag and I order shoes packed in a bag left bunched marks that I had to put paper to bring them back to form but the other products, I was pleased with but the quality is what you pay for so do not think you will get the level of quality if it were a name brand product. However, the prices are phenomenal and there are a wide variety of products to choose from and since I am on a fixed income, I didn't expect much but was quite satisfied with everything I ordered. Now the numerous updates or ads to encourage more spending becomes aggravating as the notification sounds gets monotonous.
Hello Nabihah, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I love this mini washing machine it is so cute and works so well. It was delivered quickly and all in one piece. I am so happy with Temu service and product. I highly recommend it to everyone and you will not be disappointed. Great product great service I will continue to bring my business to Temu. Thank you!
Lorraine Nicks
California
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
They claimed they shipped the order when tracking number said it wasn't shipped, and then customer service spent an hour playing dumb and going in circles copy pasting their own website statements as "evidence" it was shipped
Hello Veronika, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered a ton of stuff last week 06/02/23 and received every item today 06/05/23 via dsl. Order and sizes were complete and correct. I immediately tried everything on and all items fit and look as expected. What wasn't expected was the quality, as I expected it to be poor. Everything was great and was no different from what I would get at a retail store at 1/3 less the $. It's fast fashion, if you love it, take care of it. I ordered from Shein 2 weeks ago and haven't received one item as of yet. TEMU has a huge fan!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I placed an order and received an email saying the order shipped and here is your tracking number. As of one week later USPS says they have not received the package yet. Beware of the BS!
Hello Charles, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Love the items, love the prices but when it goes to the payment, the final price is greater than the sum of the items. Be careful!
Hello Silvia, thank you for reaching out. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html. So that we can help you look into this right away. Best wishes, Temu team
This place is good for those who loved Wish. This is much lower quality. I walked to my porch to get the package and it smelled like an overwhelming odor of fish. I opened the package and it made me nauseated. I sprayed everything and they have been outside for 3 days and the smell will not go away. I will never use this site again. I am throwing my $100 purchase away literally and figuratively. No one should have to deal with that smell. Not a great first impression.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Boris, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team