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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,750 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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The packaging on my placemats was horrible. I hope I can flatten them all back out. This is easily fixed.
I also should NOT need a password to leave feed back, or make a comment on my order
I have ordered from this site five times and have yet to get anything free. I spin the wheel and it says I win five things if I send several referrals which I have and still nothing. Why advertise it if your not gonna give it.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you investigate right away. Have a great day! Best wishes, Temu team
He intentado de comprar sus productos pero ustedes estan utilizando para las entregas speed x no se si para otros clients es bueno mi experiences con speed x es lo peor, mientras sigan usandolo para sus deliveries no es possible seguir comprando con ustedes
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
They delete bad reviews, or create a new item so people don't read bad reviews
All the good reviews are fake from China
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I bought several things that were not nearly approved by me as my previous order. One of the things was the official national mah-jongg card. On the outside it says 2023 version, but inside is his 2022 version. This probably disappointed me the most because it is false advertising. I thought I was getting the latest version and instead I got a This probably disappointing me the most because it is false advertising. I thought I was getting the latest version and instead I got an old version. Instead, I got an old version And instead I got an older version. Also, I ordered a dog harness which was too small. I ordered several tops for mason jars. One of them was terribly bad, the other things came through fine, but remember these are not expensive things, so not up to a lot of standards. My previous order I got some brushes, which I really like, and some artist pens, which are very nice to all of them came on time.
Hello Suzanne, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I was happy with the quality of the items as well as the short time that it took for the order to arrive
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The quality of product makes me disappointed. Scratched on every pieces.The shoes shelf is not matched with the picture too
Hello Edmond, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered 10 items from Temu, lord have mercy all 10 items were absolute garbage. The summer dresses looked nothing like the picture and the material is not breathable it's that super cheap fabric China is using now. I couldn't get past the toxic smell of the clothes and shoes! Don't waste you time or money. SHEIN is a lot better and they're quality is questionable.
Hello Sylvia, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I am Soo pissed beyond mag...livid...I was SO excited to order from Temu then when I do the 1st order myorder was on hold.Oh wait that's not all. I waited for my refund tried again Sam freaking thing...
Yesterday 6.9.23 I tried for the 3rd time with a diff card... the same fkn thing...
All i want is my darn order@ my door.
Hello Cindy, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you please message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I will never order anything from Temu again the orders I received were incomplete and the items I did not get were replaced with other cheap items I had ordered where I would get two or three of them instead of the oneS I ordered. The order numbers are PO **************179 /PO**************179/ PO**************179...
Hello Linda, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com). Best wishes, Temu team
If you don't review a product, they automatically give their product 5 stars. I found that out when I started to review my items. Several items I purchased we're pretty good. Most of my items were junk and the clothes were awful. Polyester is the worst. The clothes look nice and feel nice but guaranteed you will sweat your bum off. When I think tee shirt, I think cool, breathable cotton not 100% polyester. Returning. I kept 2 items for my 86 year old mom because she runs cooler and doesn't work up a sweat. I ordered a couple metal signs, fantastic! The 2 small kitchen or wherever trash cans are good but all the makeup items are seriously trash. I'm not sending back because they were cheap and it's more trouble than it's worth so I will just take it as a life lesson and move on. The thing that they do with the deceptive reviews is what bothers me. If you don't write a review, they give the item 5 stars. Very misleading and unethical. I won't buy from this site again.
Hello Maria, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you resolve this issue as soon as possible. Best wishes, Temu team
I've placed several orders. Everything is much smaller than they show & they ship everything in a bag which several items came broke. I'm still awaiting an order & received little assistance. I would not recommend this site at all.
Hello Donna, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you resolve this issue as soon as possible. Best wishes, Temu team
I have ordered from here several times and have not returned any items however have had some damage in shipment which they immediately refunded. They also have provided a five dollar credit when one item arrived late without me asking. If you purchase an item and the price lowers, they will credit you the difference with the request in your account settings more than once. Plus, I have won 4 items over $30each playing their online games if you're interested https://temu.com/s/huRU2HIU5i1WDn7
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I LOVE me some temu, Temu is where's it at, Get you some temu, download that app lol. I'm not going lie it's addictive, everytime you here that ding notification just wanna shop, Im up to my 4th or 5th order.
I seen complaints but Like any site you have to be realistic and use common sense look at shop reviews and customer reviews as they are not the same thing, each seller on temu is different not just one general person so the quality is going to varied.
Shipping -Theres multi shipping company they use, depending on product location could be in muliti places and your location is hows it's determined. Like most of my packages arrive early within 4-7 business days if postal delivery, other carriers have their own time frame so it could be 7-10 you need to look down at estimate delivery time they give you while ordering it tells you how long or order early so it can arrive on time they notify every step of the way. Don't buy stuff you need immediately.
Products- I don't care what nobody says if you spend a dollar or 2 don't be expecting high quality premium stuff all the time, its going break or work like a cost a dollar sometimes... No different discount stores it varies.
Everything I bought came exactly as pictured, quality varied depending on the seller for example I bought a cosmetic bag cost $10 it's amazing, came exactly as shown, no defects, brand new smell I like, perfect in size, nothing leaks out it's waterproof, fantastic.
I bought clothes sizing is tricky because you have measure yourself sometimes you can order a size down varied on item, Quality is great, cost me $10-15 dollars, wash up well without fading or tearing apart, didn't shrink in the dryer. Don't expect the exact pic as it's a copy of what the picture looks like but still great and colors are vibrant and bueatiful. I did buy some bottle stopper tops and can covers for.98 cent when I tell you they work amazing, I was like let's get it temu. Exactly as pictured, quality and all.
Pricing - pricing varied, typically low as.89 cent til 100s depending on product, they have deals all the time, no need to worry about that, always free shipping.
Overall I'm very pleased with temu, and will continue to support there business for very long long time.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have waited for 1 hours( which I have to click I am still here every 2 min),the app just suddenly turned white and say I "left the queue"
Also, I was promised a 40% off voucher as an incentive. However, despite subscribing, I have not received any communication or voucher from your company. This has left me feeling misled and disappointed,
Hello Adrian, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Ordered garden hose almost a month ago no show do not buy from this company go to your local hardware store so you can see the product purchase the product and return it if need be
Hello Anthony, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Hi! I ordered shoes essential oil in scents Belts. OMG! I am So Pleased and Amazed! The prices are Fabulous! Quality is Wonderful. Thank You So Much for Everything! So Pleased!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
All the items we ordered came quickly and the quality of the merchandise was better than expected. I would rate it 5 stars
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I am ashamed to say I've spent a few hundred dollars on Temu.com because they have an amazing selection of unique items from which to choose. Not anymore. While there are many things that can help you with housekeeping, the majority of things I've bought are cheap, made in China, and not as expected. Jewelry often tarnishes, breaks easily or looks cheap like the price you paid for it. Occasionally, you may get a quality ring in stainless steel, but that is not the norm. I purchased 5 clothing items in one order and each was made of the same poor quality materials, a cheap, thin polyester. I would never buy clothing from them again. Yes, Temu.com is a legitimate company who crams orders in to orange plastic mailers which can cause crushing of hats and other items. They do refund money if you are not satisfied once the item is returned.
Hello Mar, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
It's about time that a business ( brick and mortar or online) offers thousands of products the are actually "affordable" to the people that are suffering the most through, pandemics, out of control inflation, political failures immigration situations and the list goes on and on and on and on. These people are called the "Middle Class". Hopefully, they will not slide from the "middle class to the last class.". As far as I can tell, Temu is going in the right direction in this segment of American Business. In the inevitable end, either the other retailers will fall in line behind them, clone them and do it sincerely or face the same fate as Toys are Us, Kmart, Sears and that list goes on and on. I, myself, am a former retail owner of a group of Hallmark stores. Sold out and followed my basic instincts to do business (service businesses) that the majority of my clients would be able to afford. As wonderful as Hallmark products were, they were becoming "unaffordable" to a large percentage of my customers. Jump ahead 40 years to today June 8,2023, and where do you find Hallmark Cards being sold? Thousand and thousands are being bought at stores like Dollar Tree. The prices are 2 for a dollar or 1 for a dollar. It's like "they" say……. The proof is in the pudding! Good luck and good fortune to
Temu.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Trish, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team