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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,750 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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I sent 12 pieced back to Temu ALL in THE SAME BOX. I received a refund for 8 and emails denying the remailing 4. If they were able to scan and receive 8 of them there is no reason they couldn't have scanned all 12. I have contacted customer service 3 times in 2 days each time I got different answers but no real solution one agent gave me 3 solutions that literally had nothing to do w/my issue asked for supervisors 3 times and was refused 1 agent told me someone from the escalation team would contact me well almost 48 hours no one has contacted me. I am so angry I have to fight for 4 credits for items I do not have.
I discovered Temu in Feb. 2023. Since then I have ordered 94 items over the span of 4 months. Shipping has always been on time ( 1-2 weeks) with the exception of one order which was one day late and I received a $5 credit. Everything I have received is exactly as described. I have had no issues whatsoever. For those that have complaints, you need to read the description of your item in its entirety to ensure you know exactly what you are getting to avoid any disappointments. I have not had the pleasure of needing to contact Customer Service but so far I have been treated as a valuable customer. Don't pay any attention to the negative reviews.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is great because you get good quality products for cheap, and when I ordered from Temu first time the delivery came earlier then I expected. The products that Temu sells are not misleading and you get what you buy. I have learned that shipping varies in different countries, so you might get your things earlier or later than expected. I am in the UK, and me and my friends all get the orders before the expected delivery date
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Ordered multiple items including some shoes and clothing. While I haven't tried out the other items yet they appear to be in good shape and good value but I regret ordering the shoes and clothing as all was too small. I won't be ordering these items again as I spent a fair amount of time insuring the the size I ordered as correct and I've not had this problem with other shoes or clothing purchases so if you're going to order clothing or shoes from Temu make sure you order at least a few sizes larger than what their descriptions tell you.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I'm still waiting for my package i never received it. I was told that an individual received my package which was not me because I was out. I contacted them about the situation but was told it wasn't their problem and to go look for it myself. It says it was dropped off at 1:45 but I was home at that time and didn't see the mailman at all. So be careful there out to steal your money and it's all the customers fault If you didn't get you package.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
Ordered for the first time and ordered wrong color in dress that I ordered and was told by customer service that I couldn't change the color because I order under a promotion and when I asked to speak to a supervisor she refused to let me speak to one. Then I was placed on hold phone was still connected and she never came back to phone. First experience was horrible.
Hello Donette, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu say that all items are free shipping but when you go to pay for item is telling you that must be $10.00 minimum purchase.
Hello Ursula, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team
WARNING: DO NOT DO BUSINESS WITH THIS COMPANY! I purchased the item from Temu that arrived at the end of February, 2023. It is a mini portable washing machine. Maybe it weighs 3 pounds. It doesn't have a pump. It's got a drain plug. Between the middle of March and June 13, I used it four times. It will no longer work. I can't get it to turn on. It just sits there and does nothing. I contacted Temu to get a replacement item, and they would do absolutely nothing for me because it was over 90 days since I purchased the item, and I was never informed of any limitations about time whatsoever. Temu treated me very badly. The other complaint I have about them is I get messages from them CONSTANTLY that I can buy a product for a ridiculously low price and then I go onto their app and it's 100 times the price they said I could buy it for. They do that repeatedly. It's false advertising. I believe Temu is a dishonest, disreputable company. WARNING: DO NOT DO BUSINESS WITH THIS COMPANY!
Hello, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Worst customer service I've ever dealt with, it appeared to me that the entire staff has a combined IQ of about 5. Basically I got a "new member" $120 off of an order and free shipping where I only had to pay tax. Upon cashing out my order I read that I had to pay the $120 which would be refunded after order was processed. The issue I had was that I only had enough on the card to cover taxes, as none of this was stated to me prior. Now point being, the card would be declined due to ISF and I would not get the order processed. So after contacting online support and spending almost 12 hours going back and forth with several incompetent buffoons I was a little hot under the collar. Not a one of them understood anything I was telling me over and over to elaborate more when it was pretty obvious what I was saying and could elaborate no further. They insisted I place the order which would upon their receiving payment would credit the $120 back. I must have said about 40 times that the card would be declined for that amount and these imbeciles didn't understand and again asked me to elaborate further. As I said after 12 hours I was just over it and said I wanted to speak on the phone to a supervisor. Well after another agonizing hour with aforementioned supervisor asking me to elaborate further because she didn't understand what I was saying she said she would transfer me to a higher up supervisor who didn't pick up for about half an hour. After explaining situation to her...yep, you guessed it folks! Could I elaborate further? Now after almost 2 more hours with that level of stupidity I am awaiting a return from the next level up. So my whole day was wasted explaining over and over and over and over the same thing that I had already said countless hundreds of times. Don't waste your time with these dumb braindead people. Been waiting a little over an hour for the callback now and can't wait to see how it'll take for them to call and if the next level is just as stupid as the first three were.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I did receive my order on time, but half the items weren't even worth the low price. And they have "promotions" that promise free $$$ and items AS LONG AS you try to refer all your friends, and just when you go to do the last referral, the software glitches and won't count your last referral, therefore you NEVER get your prize. I did this with MULTIPLE OFFERS on the site and everything would go fine except 2 things, you will ALWAYS "WIN" there games and get the most credit FIRST and you will ALWAYS LOSE when you try to do the last referral. As I said in my title, these are SCAM TACTICS to get free referrals from you and free advertising without giving you ANYTHING.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you investigate right away. Have a great day! Best wishes, Temu team
I am disappointed with your delivery service. Your people outside the door do not know how to knock the door or make a phone call.
I need my stuff urgently.
What is the photo for.
Wasting everyone time and money.
I many attempt and email fails to get any response.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I'm so happy I found you. My online shopping experience has been so much better and now I'm comfortable shopping online. And all my merchandise has been of quality. Delivered right on time. Thank you
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've ordered SO much stuff from TEMU and I have to say I was very suspicious at first because the prices were so cheap but highly recommended and you won't regret buying anything.! Couldn't be happier with the prices and the quality
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered on the 6 of June and my order has not even shipped, and I don't like not knowing when I'm getting something because I like to be home.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have purchased a few things with Temu now. I have to say that the shipments are pretty slow overall. But worst of all is the return process. I returned my items on May 25,2023 and used Temu shipping label, and they still don't have the package! It's been almost 3 weeks. I checked USPS and it says the package is moving through the network. That's a really long time to wait for a refund. Once this is resolved I won't continue to shop with Temu. My question is, where are these packages being returned to? I don't feel it's worth it to shop on Temu. I will just go back to Amazon and pay a little more money and get great shipping and returns. I don't recommend Temu. I don't trust there return process. I'm hoping to just get refunded and be done with them. I learned a lesson. BUYER BEWARE. DON'T SHOP ON TEMU.
Hello Victoria, thank you for reaching out. We have checked with customer service team and can confirm that your order has been fully refunded as Temu credit which can be used immediately. You may view your Temu credit balance by clicking ‘You’ in the Temu app or your username on Temu.com and then choosing ‘Credit balance.’ Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any other question or concern, please message us through Temu.com or Temu app live chat, so we can further assist you. Thank you for supporting Temu! Best wishes, Temu team
They hold packages and just start combining all your orders well past your shipping date. And start trying to get you to contact usps when it hasnt even left there country! Right now its 16days past the latest package, and 30 days past the first!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
It's not every-time l need $5.00 compensation dear Temu. Every order l have placed so far comes late then they compensate with $5.00 that l cant use cause they need their orders to be more than $20. Besides that the products are usually good just go over reviews first before buying.
Hello Jay, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team
I was really happy with Temu until they decided start shipping my packages without a signature in my building? My last shipment I was at the cottage and I had to call the courier company to hold at a UPS location so that I can pick it up but this time it required no signature. I did not know that so I left to the cottage all to find out they had left it at my door! I can't believe they would leave over $120 dollars worth unattended. I think that's so disrespectful. And they won't even try to find my package nor give me a refund. I am furious. I think this is fraud. I have never been through this before.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I love this site. Some really good product for great prices. This site is no my go to site for online shopping. Even their clothes are great. Shipping is very quick compared to other sites and they are good about returns.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The doll is beautiful, great quality and just love love love love loveit! I totally recommend them!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team