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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,750 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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The quality of stuff you get is good, the only thing about Temu is it's not as incentivizing for returning/potential returning customers with deals being given out only to new people who join the platform. Temu also sends a lot of deals via messages that say I am selected to get a discount/reward but when I attempt to claim my discount/reward, it says I'm ineligible and when I scroll to see if I'm eligible for any activities, it only brings me to ones where I can refer other people. I understand the platform is really striving to obtain a bigger following but it should also attempt to appease potential returning shoppers like myself.
I was skeptical, but ordered a shirt an a few other random items. Temu kept me informed of my delivery and was on time. My shirt is BEAUTIFUL and just what I hoped for! Unfortunately, it was too big. I got an immediate response for a refund/replacement. I was so pleased, I just put in another order!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I was skeptical at first but decided to try it out. I've been really happy so far. I've done around five different orders I believe and all of them reach me within the time frame they give me or sooner. Nothing has ever been past the date of delivery or has taken more than two weeks. I normally get what I order in a week. Everything has been the same as on the photos. Do keep in mind I order mostly nail art stuff for doll making. So I'm not ordering huge or expensive things. I do have a few led lights coming soon and it will be my first electronic purchase from them but even then the products were under 10 bucks so I'm not excepting to get some 100 dollar item for 10 bucks. They don't have as much variety as aliexpress but If I can get it on Temu I choose them first because of the time I get it in. It's cheaper than amazon and faster than aliexpress. I do hope they expand their Ball jointed doll sections though!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've ordered at least 10 times now and have been pleased with almost everything I've ordered. I bought clothing, kitchen utensils, gag gifts,hand fans, hair clips, baby teethers and more. Shipping takes less than 2 week's arriving in 1 week sometimes. I've purchased the same quality of stuff off Amazon for 10 times the price. I highly recommend.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've received everything within the time range estimated (7-10 days).usually about 8 days.
Some clothing is on the cheaper side like the graphic Tshirts. Well, the shirts are actually very nice quality, but the iron-on graphics can appear cheap upon close viewing.
My bathing suit I got was literally the best bathing suit I've ever had and it was 8 dollars. It's not cheaply made or cheap looking.
All this being said, the clothes we have received have all made us super happy because they're awesome and we bought them on flash sales so the shirts were only $1-$4.
My kids got "croc" pins. Like bags of 20+ pins for <$2. They're obsessed. Their friends think they're so lucky bc legit pins are expensive for that amount, and these pins look like the real thing.
Also the rugs, stuffed animals, and kitchen/bathroom gadgets have all been great. No complaints at all.
For the amount of money I save on the products, plus free shipping with no billed membership, I'm extremely satisfied with Temu so far. Just have to be willing to wait longer than Amazon stuff.
You can leave product reviews, and view photo/video reviews of products on the site before purchasing them, like on Amazon.
And apparently there's no-hassle, free returns. But I can't attest to that bc I've not returned anything yet.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu uses an unreliable delivery carrier that leaves packages without so much as knocking on the door or ringing the bell. They don't even send a text message. Twice my packages have been stolen because the package was left in the hallway of my apartment building -- while I was in my apartment and could have take the package from the carrier. I will not shop Temu anymore, because I have no confidence that I will actually receive my purchase. The choice of carrier is Temu's, not mine, and they are responsible for this problem.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
Really cheap and not durable. There are very few art pieces such as lighting that are good. But mostly, it's a water off money.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Beware! Its a trap. Nothing is free. Never ever participate in their referral program. I seems easy but they just traps you in collecting points like 50 then 25, then slowly like 10, 9, 8 and then 4.5,4.4,4.3,4.2,4.1 etc. You will end up losing time frame of 12 or 24 hours they gives. They post you earned those gift but actually in the end nothing is in your hand. Innocent people don't waste time on this app. It would be million time better if you just sleep or do other things. Thanks
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you investigate right away. Have a great day! Best wishes, Temu team
I finally got fed up. Temu issued me credits and took $59 away. They had a payment platform issue and kept on saying they have escalated.
Then they came back and said please order from a friends app.
What about my $59? I lost it
Also what I recd was wrong items. Now I can't even return as j will loose more money
Hello Prince, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
After payment, add-on list appears, touch it you buy it, delete not allow. Only 1 free return; high return ship cost. Read carefully!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Ordered and didn't receive my package. Then I requested it be sent again…still nothing. It's a scam site
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
Coming from China it does take a little longer but I see it was founded in Boston Massachusetts! I have loved everything I've ordered so far and plan to order more… Common sense would tell you to order a size or 2 bigger in shirts. I plan on to keep ordering! Thanks for what you do!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I boufgt 3 USB sticks - 1x 128 GB, 2x 32 GB. They all have failed latest on their second test with f3write / f3read. The big dirve even disappeared meanwhile from the system. Absolute crapware; I received them a day ago - now trash. Beware of TEMU! Never again!
Hello dk s, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at rachel.zhang@temu.com. Best wishes, Temu team
I really enjoyed purchasing products from this company. Unfortunately they are using UPS and in the state of Missouri UPS is awful to work with especially in the Springfield and Branson area. They do not care about their customers. They are rude and blame the customer for not being there when they deliver a package. I work just as most people do. I will not be ordering any more from this company as long as they use UPS for delivering methods.
Hello Dusta, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to contact us via: https://share.temu.com/NWGRVrrOSMA. Best wishes, Temu team
Don't waste your time nor money on this site. They have you refer people to their cheap site just to not give you the free gifts. Nothing on the site last over a week. Or it's either not what they're promoting, nothing looks like the picture. It's like they steal the original pictures and sale you a cheap version of it. Don't bother trying to contact them cause they will not pick up LITERALLY! Scamming people out there hard earn money. I've had several items that I paid for that I never received. It's just all bad.
Hello Khloe, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to contact us via: https://share.temu.com/NWGRVrrOSMA. Best wishes, Temu team
I placed an order. I got all my items quickly but they were low quality. In addition to my order I get getting an order for someone else that does not live at my house. They rang my bell at 9:00pm asking for their package. Temu told them it was delivered to my address. I got another package for that person today! I tried to contact Temu customer service but they are horrible. I am sorry I ordered from them!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you please reach out to me at yos.wang@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
The first order I received were clothing the are not for me had to send everything back.have other things coming.hoping for better results
Hello Ruthl, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I love to shop at Temu! My orders and my husband's also, came on the exact day that they inform in their site! They have tons of great deals, same stuff you find at the overpriced Amazon site! I made several orders on Temu, and never had a problem, just sent once some stuff back, and they refunded them pretty fast! Another thing is when an item you bought already gets cheaper, you claim the price adjustment and they give you a credit!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
A Game Changer! They truly Do have Free shipping and Free returns. You also have the option of store credit or credit back to your original payment method. The pricing is very good. Now, before I purchase on Amazon or Walmart etc. I check the same item on their site and its usually less. I also love the shipping and tracking. I must say that with the clothing they will pull the old "Bait & Switch" on you! The item looks nothing like the picture on the model, totally different material…Good thing is I just return it for Free and get all of my monies back! Customer Service has been very good! They are now my favorite online store for almost everything!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have been ordering from Temu for several months now and have not been disappointed with any item, with the exception of one item that didn't work as advertised and was credited the amount within minutes. I had one product that would not work on my phone and I was credited the money immediately and told to keep the item! So what I am saying is Temu has been a good Company to do business with, even though I just saw a post on Facebook saying that they are getting into your phone contacts, photos and all of your information. I believe that this person just has an issue with your Company! But I am very happy with it!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Avery, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team