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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,749 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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I have so many items missing, every order except 1 I have not received all of my products and I can't talk to anyone to receive what I've paid for. Angry customer Barbara Long 1500 EXETER AVE APT 210 BESSEMER AL ******* *******046 I NEED TO SPEAK WITH CUSTOMER SERVICE PLEASE
I placed an order several months ago, the company has the audacity to keep sending me ads and special offers. Well, good luck with your order, as for me...It's like burning money.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I had to send some of my products back and they were not good quality butI did get a refund, after I received my refund I ordered some more products and got them back within the time frame and was better quality. I don't have any complaints as of now I gave them a 5 review.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu has the best prices and top quality items. I am seriously hooked on them. Have not had one issue, have ordered for my home, furbabies, appliances, you name it. I am very satisfied with them. Time wise for shipping and receiving is not an issue, it comes well packaged and shipping is free so what's a few days more. Thanks to all of you
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Tried it because the site continued to pop up. The stuff is flimsy. Definitely not worth what they are claiming.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Advertisement for products is not always accurate. Advertisement stated 10 pieces 24X6 Silver Plated Charms but package only contained 5 pieces. Packaging stated 5.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Bad reviews are either from people who complain about shipping or the items received. Both of these can be avoided if you actually take time to read. It's like EBay, you have to see the sellers reviews to see if an item is worth it. So far I've received nothing but good items! Shipping is a little longer but it's fine. You just have to know how to read.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have ordered more than 10 orders in an attempt to get items cheaper than retail and have now spent more than 300 dollars on items. On more than 3 occasions items showed up damaged or not at all because their shipping department is below subpar and their customer service is outsourced to either india or the hood where they're paid so little they give no cares about the customer. Also, forget not having to pay for return shipping because they're like Spider-Man, they only give you one return shipping free even though it is their employee's mistakes. Consider this a knock off of wish.com except they get your order to you slightly faster. At least with wish.com you will get what you paid for but the sellers on Temu use false advertising practices to bamboozle customers into believing they're getting quality goods. Just buy from eBay it's the same thing coming from China trust and believe.
Hello, we are sorry that you haven't been satisfied by your experience on Temu (tee-moo) so far. Customer satisfaction is the most important to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. You can shop with peace of mind knowing that all of our payment links are secure and PCI-certified. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." We hope this helps address your concerns. If you have any other questions, please contact us again through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
Cheap customer service I purchased for $81 I nvr got items not refund no response from provider struggling how To get refund Amazon is little expansive v good customer service and return policy please don't become victim of Temu
V cheap service I lost my money
Hello Thabaum, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com). Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
First time using Temu, very disappointed after waiting for order, had a notification, saying order is being sent back, when I never even received the items, no explanation and now have to wait for refund, never had a problem with Shein, won't be using them again.
Hello Cheryl, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com), so we can help you resolve your issue. Best wishes, Temu team
I donated all to Salvation Army. Total garbage.
Not worth a penny. Everything made in China.
Horrible fabrics and cut.
Hello Andrada, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at rachel.zhang@temu.com. Best wishes, Temu team
The thing that has aggravated the most is the invite others and get free gifts... myself and another member invited for an hour...it just kept asking for more... I won't be bothering my friends anymore.
Hello Lawrence, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. We would be happy to further assist. Best wishes, Temu team
They won't send your products. And don't expect customer service to help you when your products don't show up
Hello Tyler, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com), so we can help you resolve your issue. Best wishes, Temu team
I have placed several orders from Temu. Very happy with my purchases. Orders usually arrive within 12 days.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have gotten several items I normally get from Amazon off of Temu. Some of the items are slightly different, but quality is good. I order often and sometimes pay over four months.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Most things look like gauze or poly/cotton t-shirt. I bought 7 shirts, 2 nightgowns, and a pair of capris. Only one shirt was wearable. The rest do not look at all like the pictures. They are some kind of very cheap polyester that I'm too embarrassed to wear. Absolutely horrible. The return policy is too costly to bother. I deleted the app. I don't care how cheap it is; it's not worth two dollars.
Hello Valerie, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
Well as i tracked my order it first said I'd get 5 dollars back or a 5 dollar coupon if my order didn't arrive by a certain date then as that date came and i tracked it i noticed that they changed the deadline date on me on getting the 5 dollar coupon. So the whole " 5 dollar coupon if the deadline passes " is BS..
Hello Eric, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've been using Temu to order various styles of hats which I hand paint for resale. Unfortunately, with each order at least 50 to 75% of my order contains crushed hats which are NOT usable, and the damaged goods must be returned for credit. More care MUST be taken while packing orders in order to prevent damaging goods. It appears that Quality Care is lacking during packing.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
About 85% of the order I made have been returned to them more than 4 weeks ago and I haven't received my refund most of those order were not as described or shipped unprofessionally. I must also mention that most of those items look pretty cheap.
Hello, thank you for reaching out and we are sorry that you are having issues with your refund. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
The quality of stuff you get is good, the only thing about Temu is it's not as incentivizing for returning/potential returning customers with deals being given out only to new people who join the platform. Temu also sends a lot of deals via messages that say I am selected to get a discount/reward but when I attempt to claim my discount/reward, it says I'm ineligible and when I scroll to see if I'm eligible for any activities, it only brings me to ones where I can refer other people. I understand the platform is really striving to obtain a bigger following but it should also attempt to appease potential returning shoppers like myself.
Hello Avery, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Barbara, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team