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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,749 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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Item sizing on the bag is NOT what was actually delivered. Poor quality. Zero customer service. 1st and last order from our crew.
Temu will charge you full price when you return an item. Instead of refunding what you paid, the charge you the discounted price and deduct it from your refund. Which company does this?! This is the first and last time I order from TEMU
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
PACKETS DELIVERED TO WRONG ADDRESS, NONE ANSWER PHONE OF LSO DELIVERY COMPANY, VERY VERY MEDIOCRE QUALITY OF PRODUCTS,,PROUDLY MADE IN CHINA,,MEANS BAD QUALITY
Hello Jaime, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
HORRIBLE COMPANY WHICH KEEPS YOUR MONEY. They constantly cancel orders for no reason. No manager ever gives any help
Hello Scott, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I RETURNED ALL ITEMS ORIGINALLY ORDERED. I RECEIVED AN EMAIL INDICATING THAT I HAVE RECEIVED A FULL REFUND.
RECENTLY THE ITEMS WERE SENT BACK TO ME. THE CUSTOMER SUPPORT CHAT IS WORTHLESS. NO MATTER HOW CLEARLY I STATED MY CONCERN, THE RESPONSE WAS "... CAN YOU MORE CLEARLY STATE YOUR PROBLEM SO WE MAY HELP ANSWER...". PERHAPS THE CHAT PERSON DOESN'T UNDERSTAND ENGLISH BECAUSE THERE IS NO OTHER EXPLANATION.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I bought a bong off here. Went to open my box up it up and it was shatter. Contacted love Chat. Get told 2 s nf and y back. Well I would but I threw the hole box away bc I was pissed off about..
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I started ordering from Temu several months ago and I have had great experiences with ALL the items I ordered. Everything I ordered was as advertised; shipping was free and was trackable, and if it came even a day later than expected, they gave me a $5 credit! I have returned 2 items with no hassle. The items I returned were not because of an error on their part; I ordered them the wrong size! I am very impressed with the prices, the quality, and the customer service at Temu, and I will be ordering more from them regularly!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have a credit with them totaling over $30 and whenever I try to use it, the check out system wont allow, me to use it. Customer service tried to tell me I used it on an order but when I showed them it still sitting in my account and to show me how I used it, I get crickets and a page out of the playbook. They are allegedly from Boston, but customer service is clearly outsourced. Until this issue is resolved, I will not order again and if anyone asks me if they are a good company, my answer will be a resounding no. Going to try AliExpress. Maybe they will do better.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Thanks to msjackyoh I learned of TEMU, from her Instagram post. I've purchased several outfits and love each one of them! May she rest in peace
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have order some things about 3 or 4 weeks ago and I am still waiting for my order. I have been satisfied with some of the merchandise. I wish they send my order soon. A pair of sunglasses came broken, but other than that I love the shoes. I don't have the order number I deleted it by accident.
Hello Carmen, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered many times on this app and temu doesn't disappoint. Shipping is fast either thru ups, lasershop or usps. I get my items withing 1 to 2 weeks it's awesome. Stuff I got on is cheaper than Amazon.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
An okay selection but phenomenal prices overall Follow this link for a new customer special.
https://temu.to/k/usAD3KY0O030nG0
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Bought several things this last 2 months and i am glad to remove the app.
Who ever knows how to do returns
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I made a small order to see how the quality was on different types of products, it was ok for some things so I made another order doubled the size of the 1st order only to get a notice a week later at 2am saying my order was delivered so that afternoon I starred calling the numbers I found for customer service and the contact info for the seller noone answered and it sent me to a voice-mail so I started disputing the order thru the site no luck I messaged every contact they give you and nothing some people I know order and it seems to be like a hit or miss with everything about this site I'm pissed I'm out of the money and got absolutely NO help from them so yes I say this site is BULL$HI+ I hope this review helps people from getting ripped off like I did
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I'm not knocking the shipping because it was fast! However the stuff I bought is cheap crap that doesn't sell so they practically give it away here. One item was broken so clearly they are not paying for quality control. I'd rather pay more for quality and buy American made!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Well when I first joined they were good.Sure offer the deals and suck people in.Then downhill fast.Now the coupons are horrible they want you to spend more to save a tiny amount.Promo deals you think are a deal are really not.You can search the site or app and find the same item lower priced than the deal.Most orders arrive in bags and mutilated products.Looks like a thrift shop rampage of bin items.Even when they actually ship a box if arrives crushed up or holes in it.As far as refunds OMG its like talking to a wall for customer service robots.Even the humans are as bad as bots.Then they have this queue to speak and you wat a hour or more to conect to someone who doesnt help neither.They have a habit of saying a ticket as made a supervisor will get back to you.Hmmm in days if your lucky and they act like a bot.You get the same copy paste over and over.If you fight them enough you get a refund no return.Sadly they ask you to return items that are not even sanitary to return.They resell used items to other customers.So if you buy clothing it is possible someone else wore it.Even a hat or undergarments(gross people have lice or diseases)Temu cares nothing about anything but making money.I have gotten products shipped to me with dead bugs in them.Hard to think I had to fight weeks to get a refund for that and they love to offer creit as refund.Why? So you have to buy more of their damaged items and go through it all again with support.Aside from all the bad issues they do on occasion send me ok items not damaged but it is rare to get.Their warehouses are full of damaged items and they pack them damaged and blame postal.It is not postals fault.I promise if you could walk into a warehouse you will see a mess of damages being packed.No idea how this temu has not been shut down already.They must be paying someone to keep selling.Once the lawsuits hit them they will close or smarten up.I have been shopping online for years and this is about the worst I have seen.If I could rate them minus ******* I would.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
My first order on Temu went great, but the second order said it was delivered, but I never received it, so I requested reshipment, only for it to get lost and never moved past a certain point and tracking just stopped. I had to request a refund. Now I'm scared to order anything else from Temu.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I recieved a $100 discont coupon and a $25.00 coupon if I made a $50 purchase or more. My purchase was over the $50 mark and I WAS NOT DISCOUNTED EITHER THE $100 NOR THE $25 DISCOUNT. As of now don't fall for the coupon advertising, obviously it's no good, more of a fishing tool
Hello Mark, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
-Definitely poorly made... CHEAP materials used. Hammock- cotton yarn is hardly more than thread. You can see through. Size is not as described (29"×72").
-Light- on/off switch sticks; does not work properly.
-The beads are cheap enough I won't judge. My granddaughters will like them.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I live in WISCON and i got a notification that MY ORDER that i paid for was DELIVERED in MISSION TEXAS thats not even close to where i live and i dont really care that it was delivered somewhere else because it was just 10$ but im wondering if im going to get a refund or if ill get my order SOON my adress is (600 Tower Rd,*******, Waupaca,Wisconsin)
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team