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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,749 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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Love free games allways winning stuff to play copy code
4448THREE9774 search bar in temu numbers only
Orderd stuff most is brilliant and any complaints allways refunded so can't complain
The outfit I purchased did not look like the one online. Also I did not add a sponge to my order but got charged for a sponge.I couldn't remove it.
Hello V J., thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. Best wishes, Temu team
I love the wide variety of products they sell and the prices are amazing. I have ordered dozens of items and almost everything has been better quality than I expected. I did have one issue with a tool that did not work. I contacted TEMU about a refund, and in less than 3 minutes I had the amount credited to my account. I didn't even need to return the item!
I love TEMU, and I will always check there first, before I go to Amazon. I am always discovering new things to add to my wishlist. TEMU is like cell phones. You wonder how you ever managed without them!:-)
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I placed my first order, was excited when it arrived in a timely manner. I expected quality to not be top of the line because of the low prices. The quality was fine for the most part but everything ran really small. I even order up a size thinking this could happen but, still didn't fit right. I am only 5' 3" so I can't imagine how this stuff fits taller people correctly. Unfortunetly it is all being returned.
Hello Korrine, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. Best wishes, Temu team
Excellent so glad I tried them out we also like shein both are pretty similar but the cloths seam better on Temu so far
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have received many products from Temu. All were good quality and mailed free of charge. I have returned some - mostly clothing for various reasons. The refunds and customer service were polite and prompt + they provide a printable return label so items can be returned with no postage. Have discovered U.S. entities buying Temu products and selling them online at a higher price. If I'm looking for a specific item, I always visit Temu first.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I recently had a highly unsatisfactory experience with the online shopping website, Temu, which has left me frustrated and disappointed. Despite placing an order and eagerly waiting for my package, it never arrived in my mailbox or at my apartment. To make matters worse, the lack of assistance from Temu's customer service team has been appalling.
Upon realizing that my package was missing, I immediately contacted Temu's phone support and online support for assistance. To my dismay, the representative I spoke with informed me that they couldn't offer a refund and advised me to reach out to USPS instead. While it is understandable that they may need to involve USPS in such cases, their unwillingness to help or take responsibility was deeply disheartening.
Following their advice, I contacted USPS and initiated an investigation regarding the missing package. However, the process has been arduous and time-consuming, with no guarantee of a resolution or refund. It is deeply frustrating to think that the responsibility for resolving this issue has been shifted to me, the customer, rather than being efficiently handled by Temu or USPS.
Throughout this ordeal, I have encountered nothing but a lack of concern and support from Temu's customer service. Their unhelpful response and inability to provide a satisfactory solution have only added to my frustration. As a customer, I expect a reliable and trustworthy shopping experience, which unfortunately has been severely lacking with Temu.
I sincerely hope that others can learn from my experience and avoid the frustration and disappointment that I have endured. Temu's poor handling of my missing package, the lack of support from their customer service team, and the subsequent burden placed on me as the customer have all contributed to my decision to not only refrain from using their services in the future but also warn others about their subpar service.
Hello KAYLO, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) /(Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, or message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have been shopping with Temu for a while now and have never had a problem until recently. Have always received my packages with no problem. I rently ordered $200 worth of products and didn't receive them. Tried calling Temu and it took forever to get someone on the line. They told me, they could reship my item. I asked if they could please send it to a different address and they told me absolutely not. So they shipped it to the same address and the package is missing again. Tried to reach out to them again about the second package for two weeks. I was on hold for over two hours every time I called never speaking to anyone. They prefer you to chat with them. Opened up chat and they ask you the same questions over and over again, which pisses you off. You can't get anybody on the phone and you have idiots on chat. Someone named Jennifer keeps opening up a ticket and then closing it out. I haven't gotten anywhere with this company about my merchandise. I emailed yesterday and they emailed me back stating there is nothing they can do about my lost package. They will not resend the merchandise or refund me. Says in the future use a better address. Had no knowledge that my address was not a good one because I always receive my packages from Temu. Second after the first order was lost I asked if they could send the reshipment to another address and they said NO. So what do you do. Im not angry just very disappointed and I hope this does not happen to anyone else. I'll just take my business elsewhere. I'm still out of $200. The most important thing I've learned through all of this is, with any company make sure you have a real number and can speak to someone and always read their reviews first.
Disappointed "CASSY" from Chicago
Hello Cassandra, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Most packages arrive between 7-15 business days. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, or message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I've been shopping w/temu for quite a good long time & have found that i check and recheck my orders before submitting them i get an excellent lot of differing goods that are much less than i can find anywhere/all on one app. Guess all u people that complain must not be something right! Good quality items at these prices? I LOVE IT. Always arrives swifltly & is exactly what i ordered/i purchase add ons in 1 click pay. Haven't had even 1 problem with TEMU. I think they're great!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I would give this a zero but that's not an option so I'm giving it a one. It has been already three times that I ordered from temu and they keep delaying my orders. They refund them without explaination. This last time I really wanted my items and was given the run arounds for weeks. They would just tell me to call the USPS and they wouldn't tell me a straight answer for the delay. Time kept passing by and out of the blue they just cancelled my order even tho I said not to. This is beyond unprofessional and frustrating. Don't waste your time or money on this app. Truly disappointing.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I was reluctant to order because I have had terrible experiences with the many Chinese companies but this has been a win win. The biggest problem is sizing but I think I have mastered that and my past two orders were perfect. Have had no problems with out of stock and my items get to me within the advertised time. I really like this site
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I probably have over 20 orders already with them... Though some items are just disposable, most are well made with an unbelievably low price. PLUS - shipping is FREE... Shipping is not overnight but it is quick! Excellent selection on just about anything!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered 8 things from them in two different orders. After seeing my package arrive in a pretty small bag for 8 things I was worried. Upon opening I received 4 items. None of them being anything close to what I ordered. And some being inappropriate items. Very disappointed and not happy. Never will trust them again. Hopefully my money I spent will also be returned.
Hello Allison, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
Ordered several things from them and my credit card got hacked, could have done without the hassle, I'm not sure I'll buy again.
Hello Kevin, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to karl.wang@temu.com, I would be happy to further investigate right away. Best wishes, Temu team
I've ordered things from temu 3 or 4 times and have never had any trouble. Everything was of decent quality and was delivered surprisingly quickly considered how far it had to travel. Ive ordered umbrella hats and small knick knack items.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered a LED light strip. Nothing I did could make it work. A seat cushion for my handicapped relative was flatter than a pancake. No cushion to it at all. Portable vacuum for my car? Worked but A) no charging cord & B) The whole think fit in the palm of my hand! GARBAGE! Nothing but garbage. Another Chinese app meant to read your phone & nothing else.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Nine days after ordering, they cancelled the order with a bogus excuse of inadequate address but they had proper address information. Very disappointed in Temu service.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
BEWARE! TEMU is like WISH. It's a scam. You can not "win" anything free from them. ESPECIALLY on the game FISHLAND. Closer you get to the amount to win they throttle the amount you earn as well as cut back the amount of food you can feed the fish! It's deceptive, bait and switch, dishonest! And orders come from CHINA, Therefore impossible to receive within the 7 days they claim. They'll blame airlines for canceled flights. DO NOT WASTE YOUR TIME and MONEY!
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
...but of my last two orders one has gone missing completely and the other is now way overdue. These were items for my grandsons birthday and now I have to start all over again with very little time to get sorted. I feel very let down. I have been refunded for one but that doesn't solve my problem as I am house bound and cannot get out to replace them which is why I bought online in the first place.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I was notified that I had received a package supposedly of an auto headrest and lumbar support. What I got was cheap sun hat and box of coasters! Buyer beware!
Hello Lindy, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team