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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,749 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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Never received the package. The delivery company left my package on the street for anyone to grab. And Temu told me to call the shipping company. Be aware!. If you package stolen or missing. Temu will give you the run around, and you have to sort it out on your own and lose your money at the same time.
I have ordered 82.67in lightweight phone tripod, however, metal piece part attached to the tripod is missing.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've ordered over 15 times and love Temu. Great prices, nice products and great customer service. Orders delivered in around 2 weeks.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Cheap stuff but quality sometimes is a pleasant surprise.
Please~I am trying to get my favorite item for free. Can you help me?
https://temu.com/s/fTzgdVVUSqikL
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Prices vary on same items at temu site. When I asked for a price adjustment based on an item in their site, they rejected the proce adjustment.
Hello Vicki, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered over $60 worth of products, ended up returning half because the products looked better online than in reality. Some products were made out of cheap plastic that I would not buy for a dollar, but Temu charged $7.89 for it. Had to give it to them, they agreed to take them back no questions asked. The refund process was the same as Amazon, fairly efficient and painless. The only problem was my returned items added up to about $45, but the "free refund", which Temu promised on its website, somehow became only a total $31.40. Don't know why Temu charged me $14 for returning its products, when its website promised me "free refund."
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Awful! I've ordered 3 items on promotion and paid around £16. In 5 minutes I changed my mind just because I thought the delivery time wouldn't suit me.
They've charged me this amount of money and never seen them in my bank account. They stated that this transaction couldn't even be seen in my account. I still can see a GAP. Just awful, stole my money and now pretending that this is not their fault.
Please keep a close eye on them and I would highly recommend not to use their services!
Hello Alex, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My order never arrived, Temu only would send messages saying "it can take 10-15 days to arrive." It was way over 10-15 days at this point. Temu then instructed me to contact SpeedX to inquire about my order. Pretty sure SpeedX is a fake company. I was never able to get a hold of them.
Temu finally refunded my money but that is a huge waste of time that I will never get back! Very frustrating!
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I never order online until I read reviews, I'm so glad that most of the customers have good things to say about this company. I've ordered quite a few things from them and now I'm excited to receive them. I shall be back on this platform to give you all my review.
Jacqueline
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I was just giving it a try at first, but they have tons of interesting products at a much lower price than the big online retailer here. Many items were so cheap that they weren't even sold here, such as stick-on hooks for less than $2 that I found lots of use for, galoshes for less than $5, and brow shaper kits for $1.34, and pressed on Fake Nails for $.98. Shipment arrives quickly considering that they're from Asia There are issues with most of the dresses I purchased- be it the material or the sizing. Thus the 4 instead of 5 stars, but they were quick to approve my returns with free shipping and issued refunds, I placed 4 orders thus far and am happy with most of my purchases I highly recommend giving them a try; I'm glad I did.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
None of the stuffs are working to
My expectations, its like buying stuff at the dollars store. DOES NOT COME WITH INTRUCTION.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I bought a juicer as a gift and when I saw the box I thought, NO! You could tell it was repackaged poorly. When I put the juicer together it would not turn on, apparently what the buyer before found out and now I found out that it didn't work. I am an engineer so I did follow directions and troubleshoot but it was apparent this probably never worked. Temu customer support is non existent in reality. Never use them!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Very satisfied with the security products from Aiwit. I would recommend it to anyone. Also the other products are wonderful.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I shopped on Temu couple of times. Their shipping is slow and product quality is a hit or miss! For returns, I chose to get credit instead of refund which I know now is a terrible mistake! I accidentally deleted their app and when I reinstalled I found my credit balance is zero! I have tried their on line chat ( useless robot rep repeating the same Q&As), their credit balance recovery options (email or phone, nothing works), called their customer service hotline (on hold for hours, no one answered), so basically Temu stole my credit balance of $17+ and I don't know how to get it back!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I recently utilized their rewards program and did every single rewards program out there in amazingly I am won away on every single one as a former teacher of the year I utilize my network, and I know people signed up specifically however, each one is won away all seven categories I find that very strange and I feel this company is scamming people to build their database and if I am wrong, I want it proven to me because I did a life chat and amazingly they don't respond after you state something like that they don't know what to say so each of these categories is one dollar a way that is impossible logistically, logically, and mathematically, do not get scammed by this company. Do not give them any other personal information. Do not trust them. I have no reason to and I've ordered two orders in the last two days. I will be contacting my credit card if there's somethi
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
Disgusting customer service, Evri didn't deliver parcel safely, contacted Evri they said it's down to the company to refund or replace item as their self the courier is at fault so the company should put a claim in (with TEMU can only do) spoke to someone called Jessica she's refusing to refund me. The site is messed up and they stolen my money and I don't have my items I ordered due to the courier service they use. Temu are money stealing company and scam their customers out their money
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Since you used SpeedX, delivery has been shabby. I had several orders that were not delivered and I would like to receive the items I ordered but accoring to your customer service, you lost my orders.I will have to stop buying from you, it does not make sense to buy and never receive the things you purchased. Geting the refund is ok but I want the things I purchased. I don't want store credit, as I will not use TEMU anymore, since you guys have not delivered to me what I ordered.I would rather that you return the cash back to my credit card.
Hello, thank you for reaching out and we are sorry that you are having issues with your refund. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. You can also visit www.temu.com/support-center.html for more customer service contacts. Best wishes, Temu team
Avoid buying from this place. I initially thought that this website sells stuff similar to generic stuff on Amazon but at wholesale or discounted prices. Most of the stuff on Amazon is crap already anyway but OMG, the items on Temu are beyond cheap, cheap, cheap and you really get what you pay for. It's a decent place to buy for fun but definitely not for long-term use. Even the SIMPLEST household item fail so forget about appliances and electrical products; they could probably start a fire!
1. Rug grips wouldn't stay in place then came off within a week.
2. Cable organizers fell off the same day and left irritating foam adhesive that's impossible to take off the surfaces.
3. Manual garlic chopper was a piece of crap. Blades were close to being as thin as a piece of paper and the construction was terrible.
4. Skirt says material is cotton but it was obviously not cotton nor anything close. No labels, no care instruction tag, nothing.
5. Miniature animal figurines came with broken limbs.
6. A pair of generic sneakers already had the heel coming off the moment I tried them on.
7. Faucet sprayer attachment was some crappy piece of plastic covered in a thin chrome finish.
8. Questionable cosmetic products that I wouldn't even put near my face. You're not saving money by buying generic products. They're not all made equally. In USA, you have to list ingredients and the products are tested. With the products sold on Temu, you could be told anything; it's not regulated nor tested.
9. Product images and descriptions are often wrong or misleading.
10. Most items are definitely too good to be true and not like the picture at all.
For many of the products above, it spanned between 3 different orders and I only purchased what I thought was "good quality" because I trusted the reviews on the website. Now, I'm starting to think the reviewers are either fake or their idea of quality is very low.
Everything came in plastic, plastic, plastic and more individual plastics. All the product boxes are always beat up and crushed up. Everything here is worse than the dollar store. Yes, there are quality products manufactured in China but in USA, it's always quantity, pointless consumerism, waste, and more crappy products then stealing customer information for marketing purposes. Unless you're looking for cheap party favors, this website is terrible for the consumer and the environment. Stay away!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
So far I have received 2 perfect orders. I was afraid at first so I only ordered very little. Just received my second order and for the price I am very happy. Hope it stays that way.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Over £50 spent all items too small even after ordering larger sizes and material utter rubbish disgusting quality not even suitable for cleaning cloths please avoid this company. YOU HAVE BEEN WARNED P Parker
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brenda, thank you for reaching out. We have checked with customer service team and can confirm that your order has been fully refunded as Temu credit which can be used immediately. You may view your Temu credit balance by clicking ‘You’ in the Temu app or your username on Temu.com and then choosing ‘Credit balance.’ Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any other question or concern, please message us through Temu.com or Temu app live chat so we can further assist you. Thank you for supporting Temu! Best wishes, Temu team