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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,749 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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Very easy to return - very easy to navigate to their website - unlike Shein which I will not use again no customer support hard to navigate to their website - TEMU is highly recommended
Your "Wishlist" items will end up in your CART. You have to Un-Check the item otherwise you'll end up buying it with out even Adding it into your cart! I do like this company and the products are pretty decent! Plus you can't beat the Prices anywhere!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've been with TEMU for over a year now and they treat you like they are the customer,they go out of their way to assist you with every aspect of your purchase, I've ordered at least 6 or more time's and refered all my friends and family and their tickled with all the cool and unique items they've purchased,I myself like many others I've refered,are convinced and can now,SHOP LIKE A BILLIONAIRE... THANKS TEAM, Much Love From Mayberry NC.Ronnie.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
My order arrived.The clothes were cheaply made, the material was cheap and nothing like the pictures as advertised. I am US Medium but nothing fit. Too small. Wrong colors were sent. The sneakers were like slippers. Material was very thin. I am extremely angry because this is my second return and I got to pay $7.99 for shipping.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
At first I was very skeptic, now after over 10 purchases I am fully satisfied including their speedy refund.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I bought 5 water bottles and found out they were staining my furniture. After contacting Temu I was offered a refund. I was left with a stained quartz countertop and bedside table. Guess Who will pay for the damage? Not Temu. Do not buy this product. Be aware the prick duct is of the poorest quality. I wish I had looked at reviews before buying from this company. Never again!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
In the oast 3 months I have placed and received 3 orders from TEMU (+1 on the way). Product quality excellent, delivery within 14 days, with accurate, up to date tracking info!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Have been using Temu for a while now. Was sceptical at first but actually, I can't moan. You pay very reasonable prices for reasonable goods.
Ofcourse check the size guide and probably steer clear of some electrical items, but for baby toys, fishing gear and birthday gifts, you can't go wrong!
Can see some negative reviews but I'd suggest from ppl who haven't read the detail.
Worth the experience, relatively good delivery times considering. If you type in the code afe******* at the checkout, you'll also be given a 50% discount on your first order! Remember to check the size guide!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
For the price I paid the value was good and delivered ahead of schedule. I recommend this app for people who are on a budget and want to receive their items fast.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
To my surprise, Ebay, Amazon, Walmat move over. Any item on these sites, you will find them at Temu for at least 50% lower price. The fact is most of what they offer are imported from China anyway. If we, as American consumers have the options to purchase at a lower price, we will have more discretionary income left to take care of something else equally important in life. Thank you China for keeping us living in less poverty condition. A great social contribution.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu does have cheap stuff and good prices but they phish for information about your friends, fb contacts and phone contacts promising free gifts. After you provide the information you get nothing. Their customer service sucks and be very careful to read the full description of the item your buying. Pictures showing the items often do not match what you're actually getting. For example they'll advertise bouncy seat for kids, you buy them and its just the outside fabric, the stuffing isnt included. Steer clear of this site!
Hello Sean, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. Best wishes, Temu team
Went to hang my multiple tight on this multi-pant hanger I JUST received and not only did the aluminum bar bend but the plastic attachment broke!
Hello Cecilia, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. Best wishes, Temu team
I have loved nearly ALL the items I've received in 4 orders. The items I did not like were returned for refund very easily. Free shipping. Ridiculously good prices.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Bought a hair curler. Had a great price. Shipped in the time frame as expected. The whole curling my hair, the thing broke half way around my head. What a weight of money.
Hello Laurie, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. Best wishes, Temu team
You will not get your orders in less than 10 days. Your orders will often be sent by the cheapest form of transport, get lost, and customer service will do nothing to help you. Nothing in the sense that when you speak to someone in chat, they will give you an automated response they tell everyone, that "rest assured, your package is on the way." The quality of items is rock bottom awful and beyond cheap.
Hello Christine, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) /(Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, or message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
The trick with Temu is using caution. If it seems too good to be true it likely is. Check measurements, look at all available photos, and read reviews of items. I have spent a fortune there and been largely pleased with the items I have received. The return process is simple, refunds are fast, shipping is adequate. Their price adjustments are easy to get, I love this company.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
They sent me the wrong stuff I was told to go on and put in the wrong stuff claim. Because they wouldn't just give me my money back because they said it was delivered. I sent in the claim with pictures attached of the stuff that I received instead of the stuff I ordered. And it was denied. I went back on and tried to chat with somebody who just kept repeating the same thing and had no clue what I was trying to communicate to them. So I put in a dispute with PayPal and they said they will not speak to me any longer because of that. And all I really wanted was a label so I could send them the stuff they sent me that I don't want back so they suck.
Hello Christine, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
After my 10 y/o son begged me to buy Temu, he and I spent an hour selecting and purchasing about 15 items. Then the fun began. Chase "fraud protection" declined the charge because Temu was a "new merchant" and I promptly texted Chase the charge was valid which Chase acknowledged. Temu then began sending me emails with instructions for "verifying" that I was the person authorized to use the Chase card. Each time I followed Temu's instructions and verified. Yet, further Temu emails followed. Finally, and against my better judgment, I started a chat on Temu's website. After about an hour of unresponsive "chatting" the chat rep. Finally comprehended that all Temu had to do -- and should automatically have done, was resubmit the charge. The rep. Thanked me and apologized stating "we are improving". I responded, how can Temu even hope to take a run at Amazon, if right out of the gate, it lacked knowledge how to handle today's all too common credit card "fraud protection" declines, especially when charges are submitted by a new online merchant? After assuring me my issue was being given "priority" and that Temu would resubmit the charge without further waste of my time, last night I received yet another nonsensical and nonresponsive email from Temu advising: "we reviewed the information you submitted but it was insufficient to remove the hold on your order. You were not charged for this order. Please submit a document below to verify that you were authorized to use the payment method used on this order." I replied Temu could kiss my $#*! and keep its cheap junk.
Hello Steven, thank you for your feedback and we are sorry that you are having trouble placing your order. We have looked into your case and the restriction on your account has been lifted. You can now place your order on Temu! Our system temporarily froze the account, canceled and refunded your order to protect your account safety because unusual activities were detected. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you have any additional questions or concerns, please feel free to contact our customer service through live chat. Thank you for supporting Temu! Best wishes, Temu team
They sell fake gold and silver. Packaging is horrible. No matter what it is, it comes in an orange bag covered with tape. Be careful.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I want to love this website. But it's pure spammy. The coupons and coupon codes are just spam to get you to buy more. There's not a lot of transparency. Every order they get shipped out ships with a courier within your country. It could be one of many, but most of the time they ship with an incompetent shipping, courier and packages are never delivered. You then have to use your own time and energy to call customer service from that courier, instead of Temu, using their customer service to make it right. If they are the ones that ship it on any platform, then they are the ones that should be taken care of tracking down the package and making it right.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team