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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,749 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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Changed return policy, so now no longer worth it to shop here. Items are so ridiculously hit or miss, you need to return something pretty much every time you order. 50% if the stuff on here either arrives broken or is completely different than the photos you're shown.
They used to immediately refund you without needing to ship the item back, so it wasn't a big deal. But now they're requiring you send the item back before you can even get a refund!
I understand why as a company they'd do this, but ultimately it makes me never want to shop here again. Even if they "pay return postage" you still have to provide the boxes and packing yourself, so it COST MONEY to make a return. And then you have to wait weeks to ever get your money back. Also you have to take a trip to the post office which cost you gas money and takes time out of your day.
I've read about people sending things back here and it doesn't sound like a trustworthy process at all. You could end up with zero money back and no product, because they claim it "can't be scanned." Or even if it works out you'll be sitting around for at least a month to see your money again. Not worth it for the cheap stuff you get here. So you either have to roll the dice with their annoying return process or keep damaged and useless items and never get your money back.
Since they product quality is so inconsistent I'm not going to shop here when I have to go through all that and wait forever to get my money whenever something arrives damaged or different than the listing. Which is most of the time.
Used to be fine, now useless and will be deleting. Change the returns back to what they used to be and maybe I'll consider returning.
0/10
I've received a couple "packages" from Temu. They have been a mishmash of boxes, and bags that look like they have been packed by a mutant robot. None of the boxes are capable of being given as a gift, unless you want to explain how cheap you were.
Also, I was looking at packs of stickers, and ended up getting 3 of the exact same pack. They were listed on the Temu website, but had a different sticker on top, so they looked like different packs.
All in all, I'll shop elsewhere.
Hello Sam, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Cheap most stuff not working will not order again says buy stuff 1st orders get £100 off then spread it £10 of this £16 of that load of bs
Hello Paul, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
After taking the time to send invitations out for new and existing customers for their promotional invite friends for 5 free gifts. Only the existing customers were credited for accepting. I had 3 friends never heard of TEMU accept sitting right next to me. They have yet to be added to promotional 5 free gifts. It's a scam to get more people and not pay for the advertising. Actions are being taken to stop this companies blatant false promotional programs. Temu is an absolute disgrace for their actions. I shall be canceling my orders and returning the one being delivered today. They went as far as offering me 20$ credit to keep me from exposing them for their disgusting actions. So not only do they know they don't care!
Hello Christopher, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
They were supposed to refund 2 orders over £200,3 separate packets under one label and one tracking. They are still dragging me saying they are working on it. I'm stuck between evri and temu and none of them are taking responsibility. I have provided all info on my side and they are being completely useless. Worst company ever! No customer service. DO NOT USE! SCAM!
Hello R.S S., thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at rachel.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Clothing, gadgets, supplies, have been delivered quickly and surprisingly good quality. Tools decent for bargain prices.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Some of the jewelry specifically rings, looked better in the photos and feel like bubble gum candy machine prices. Others are just a tad better but overall they are a couple of grades below costume jewelry. Other items like pistol holsters were surprisingly very well-made other cast emblems that I needed for a project were ridiculously expensive, and did exactly what I needed them to do. The bottom line don't hold high expectations for everything. Be disappointed with some and surprised with others.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
DON'T SHOP WITH THESE PEOPLE! I moved and changed my address with them before ordering anything of course, they failed on their end to change my address and sent my things to the wrong address... I ordered two Crow lamps and a golf Crow totaling $47.95 when I contacted customer service and try to explain that they sent my package to the wrong address they kept showing me a picture of it being delivered. I tried to explain again that it was delivered but to the wrong address and they kept showing me the picture of it being delivered in front of another person's door over and over and over they did not work with me but only intended to cheat me out of that money after I already reordered what I lost again... They were real $#*!s about this so trust me they knew the situation and that it was their fault... they're nothing but Crooks! I am out $47.95 and they will get their stuff back so how sweet is that for them
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
First order was ok. Second order, no good. First problem was luminescent rocks. I ordered a small quantity to see if I liked them. Yes, so I ordered a large quantity. Thr rocks were so small they we're almost dust. Size differences we're not mentioned. A few other items either did not work, did not have instructions. Quality was very poor. I contacted BBB. Temu denied I was a customer.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Hats arrived yesterday and they were all massed, bent out of shape. This is my second order of similar hats.
Very unhappy with these. Need to be boxed not just wrapped in a bag.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered product from Temu. Never got delivered although I got notices for 7 days in a row that my order was out for delivery. This is as scam and I will never order from them again.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I like Temu! I think it's great! With inexpensive items that would cost much more on other sites! I would recommend this to others?
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I never had any issues with Temu I spent hundreds of dollars getting things I wanted. I have bought my friends things and my friends bought stuff from them as well
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered some my personal items. ($66.00 more)
When I got email delivered message I was in my house but I didn't get it. They sent picture where they delivered. That was not my house that picture was like woods. I sent email ask for check and let me know. They never answer to me. I try to live cheat But I cheating with robot not with human. The robot same answer repeat. I try again with human but same like robot doesn't help me anything. They sent email and text every minute for ask buy more and more before happen this. After complaint this issue they stop send text and email. They still didn't answer anything about my order. Bad bad customer services!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I had no problem with temu until they've switched using Halify as their deliverer. There is no estimate delivery date and time. You ask for updates and they update you a day later. My package was stolen due to not knowing when to expect my delivery. It was left outside my house an entire day without me knowing.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have placed 4 orders with Temu, and have been very pleased. My only problem is with clothing. I had to return because of sizing, not quality! I loved the material, very disappointed they didn't fit.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I paid for an arbor which I never received.I believe that was misleading I though it was a reputable copiy There were several different sellers to buy from us the puchase date was 6/13 to Commellie GBR. London
Hello Patsy, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Have made 50+ purchases since 9/22. Not once have I had any problems! Orders almost always on time but $5 reward if late. Never missing an item, only 1 defective item, Cust Service responds quickly, refunds & returns are easy. Incredible variety of items all more than reasonable. Quality of kitchen items I have bought esp stainless steel are amazing. Clothing is difficult. Sizes seem to run quite large and fabric is sometimes weird. I am one truely happy customer!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Yes guys this is a real app and you can get stuff so cheap and really good quality and for shipping from China to USA it is really quick you can get real free stuff I love this app
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Very easy to return - very easy to navigate to their website - unlike Shein which I will not use again no customer support hard to navigate to their website - TEMU is highly recommended
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team