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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,749 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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I ordered 12 items, was lead to believe that my grand total was around 50 bucks. I buy 6 items and I get 6 free. But for some reason you all cancelled my order. So I placed the same order to give you guys one more chance to get this right. And did you? No! Charged me over 70 bucks! Not cool. It was the same damn order. I used the same card and nothing changed. But this time you guys did not cancel my order. So I want to know if that is something you do to everyone? Cancel their order and if they place it again then you don't discount them? What a big rip off. Buyers beware! You guys credited me 2 bucks and some change. Thank you VERY much. Lol what a discount. I am disgruntled customer!
I placed my first time order about 2 weeks ago. I finally got a notification that the package was on its way. I check the tracking number and i was told it was out for delivery. That was 2 days ago. The tracking number keeps saying that the delivery was "attempted". Now it says that address can't be confirmed. The problem is that the address I put is my work address. Which is a hotel. A business that's open 24 hours. The "attempt" listed that the business was closed and now it just says insufficient address. I'm very confused. I've always had everything delivered to the hotel & NEVER had a problem.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I purchased two toy trucks for my HO model train layout. Turns out they were not HO scale at all. Apparently my mistake in ordering was due to less than clear information on the website and fact I had reached these items in searching for HO Scale vehicles -- erroneously assuming these too were HO scale. Wrong. My mistake. Temu promptly refunded my purchase, no questions asked. I will consider purchasing again. Lack of sufficient detail on the web page contributing to my error is the only reason for not giving Five Stars.
I had previously bought several items and was generally satisfied with my purchases, except one item was missing. Temu also refunded the price of the missing item.
In my view Temu is a reliable merchant. Could benefit from improved customer interface through the website.
Hello William, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I will never order from them TEMU again. I placed an order,they took my payment,product was out of stock after my money was taken,it's been 60 days an still no refund. They claim my bank was the problem,my bank app let's me know every deposit an transaction, I called my bank they have no idea what a TEMU is. To some it all up,I said $#*! the money an TEMU, THEY Jus lost a loyal customer, AMAZON IS BETTER ANYWAYS! I ADVISE ANYBODY READING THIS TO NOT SHOP WITH THIS APP.
Hello Larry, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
I'm pretty new to Temu like a month or two and really quite impressed. I have made a number of purchases and have returned a couple of items, nothing wrong with them just wasn't what I thought they were and Temu had no problem with me returning them for free. I have kept and am using everything else from clothing to power tools and am very happy with the purchases. Definitely am going to buy more and will most likely use aTemu for gift purchases. Shipping time has been very reasonable too. Thank you Temu…..
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This is the worst system ever. I order many things online and this is incredibly bad. The tracking is vague, never says where items are only things like packaging, cleared customs, it never updates you as to where items are or specifically when it will arrive. Never ordering from them again.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I was reluctant to order from them bec6i thought it was just too good to be true and it is to a degree. They bait you with EXTREMELY LOW prices but you have to get the Ap just to find out the prices are even with Shein. Plus is the clothes are nice, fit will and delivery is fast! Their returns are easy too! So I will continue to shop with them because THEY SELL EVERYTHING! Even ADULT PRODUCTS
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
MY FIRST ORDER NEVER ARRIVED BECAUSE THE DELIVERY COMPANY THEY USE SAID THE PACKAGE WAS DAMAGED SO I CONTACT TEMU AND THEY GIVING ME THE RUN AROUND EVEN PROVIDING PICTURES OF WHAT THE DELIVERY COMPANY SAYING PACKAGE IS DAMAGED.TEMU WANTED ME TO CALL DELIVERY PPL AND I SAID NO NOT MY JOB.I DON'T UNDERSTAND WHY THEY COULDN'T REPACK AND DELIVER MY ORDER.THE OTHER ORDER IS DELAYED AND NEXT TO ORDER SAYS IF NOT DELIVERED ON DATE SPECIFIED YOU WILL GET $5 THAT'S NOT TRUE.IM SO MAD BECAUSE I BOUGHT STUFF FOR MY CAR AND THE ORDER WAS SPLIT INTO 2,SO IM WAITING ON MY SEAT COVERS BUT WONT BE GETTING THE MATS,WHEEL COVER THE STUFF TO MATCH MY CAR SEATS.
IM THINKING JUST CANCEL EVERYTHING AND CLOSE OUT TEMU.THEY SUCK!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I'm a 1st time customer to this TEMU app and let me say I'm extremely disappointed. Ended up canceling the entire order before even being shipped. I placed my order on June 5th and like June 17th I receive a message stating one or more items are not available and they'll credit my Temu acct. Those items were the reason I even placed an order so forget it Cancel the entire thing. Waste of time with this company. If your not shipping things out within 3-4 days of customers placing the order then don't bother being in business.
Hello, we are sorry to hear about your experience. We apologize for the inconvenience caused by the sold-out pre-ordered items. Due to overwhelming demand, we couldn't fulfill your order as planned. We are sorry for the inconvenience and frustration you have experienced, as we understand how disappointing it can be to have items in your order become unavailable.
We're committed to improving our processes to avoid such issues in the future. We appreciate your understanding and hope to serve you better in the future. Please do not hesitate to reach out to our customer service through live chat when you have any further queries.
I received my items and was severely disappointed. The vegetable rack was damaged. It was bent on the top end. The satchel was of very poor quality and not durable at all. I am not sure if I can use it. I emailed Temu CS to address the issue and to date no on has responded. I sent pictures of the damaged item. It has been several days. I will chalk this $13 experience to a $13 lesson to shop elsewhere.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Surely rings true with this on line shop. I ordered baby clothes which came balled up in a taped up bag. Clothes were of a very cheezy quality and sizing is questionable. Speaking of sizes, some items d no size others were in metric I presume? I had to look back at my order to figure out what sizes I ordered. Oh, and it gets worse. Laundering instructions recommend dry cleaning. BABY CLOTHS, DRY CLEANED? I DON'T THINK SO! I won't be ordering again.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is a one-stop online Dollar Store so I don't expect high-end stuff. I ordered stickers for a kids' project and was extremely disappointed. I ended up with frustrated kids and angry adults. The designs were beautiful but the stickers could NOT be removed from the backing --even by adults with a razor blade. (11-12-year-olds are normally experts at this.) I'd had a few problems with a previous batch so should have known better. You could NOT feel the demarcation line of the backing with your fingernail.Teachers--avoid! I am so glad I waited to hit send on my next order. I won't be ordering again.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They won't connect me to a representative anymore. I've ordered a few times from TEMU and it was fine. Some items weren't like they were said to be, some were broken but I got a full refund. I even got some free items thanks to getting credit for late delivery and other stuff.
But the more I order the worst the costumer support. Recently I ordered for 90$+ and waited and waited. For more than 3 days the tracking status didn't update. When I went in the customer support chat, the bot said my last tracking update was from July 12th 3:06 AM, but on the tracking site it said July 11th 11:06 PM.
Since the damn bot wouldn't connect me to a living person and kept sending the same message over and over I sent a ticket. The response was unhelpful and just repeated the EXACT same thing the bot said except now it said July 11th 11:06 AM too.
I was pissed. Not only did the tracking updates suck and were incorrect, each day they'd tell me the estimated delivery would be today and then suddenly change it without any explanation to why it's been stuck on the same "in transit" status for DAYS.
I also subscribed to get tracking updates both by email and by message and I didn't even get a single one. Not even one.
I'm disappointed. I used to love Temu but after this, I don't think I'll be ordering again.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
It says you can win free stuff. Don't waste your time just pay cash and be done with it.jjjjjjjjjjjjjjj
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
You Can Win 200$ Too It's 100% the best app rn
Download Temu app and search my code on it!
Copy my code: *******
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Big let down! I placed 2 large orders. P.O - **************170 and P.O - **************170. Over $500 between April 01st, and end of May 2023. I wear a size 42, I purchased 8 pairs of sneakers I received sizes 41, 42, 44 and the largest 46? Aparently what ever they had, is what was sent. I tried customer service, after being past from one to the other the 3rd completely ended my communication. I could not leave a 1 star review because the application will not allow it. Unless it's a 5 star review, 1 star ratings are immediately sent to customer support. Where I explained my delima over and over and no one understood? What's to understand I order size 42 and recieved 8 pairs or every other size. Big let down.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I wanted to return items. Printed label to be used by 6/26. Brought to ups on 6/26. They didn't issue refund and says because I didn't return to ups by 6/26. Have tried calling numerous times on been on hold nearly one hr with no luck. Chat doesn't work. Doesn't recognize the issue. They owe me almost $40.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered 3 summer dresses on sale at the Temu website.
Got a text and an email stating that items are already enroute.
Got another text and an email stating that it was delivered and received.
How can that be? Since I was at work and no one was at home to receive
Said items. Emailed them back and got an auto pilot reply, for me to contact
The seller. Such a hassle. To this day, no refund was made. A big SCAM.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
On July 13th I received a package from Temu. I had order 9 items in total, but 4 of the items were missing from my order totaling $22.02. According to TEMU'S Purchase Protection Program I am entitled to a refund for missing items so I initially felt assured shopping with TEMU. BUT, my request was denied. I have spoken to 4 different customer service representatives who are all giving me misleading information. I put a ticket in with TEMU and received a response on July 15th stating I would be receiving a refund in TEMU credits and to wait 72 hours, which is fine. BUT THEN, less than 24 hours later I received ANOTHER RESPONSE on my ticket from a different representative saying my refund was denied. This has caused me so much stress going back and forth with TEMU. At this point it is about more than the money. Its about the fact the I am receiving so much misleading and false information. If TEMU so confidently pastes their "Purchase Protection Program" the they need to actually stand by it. This company is clearly does not have things organized and together internally and something needs to be done.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have placed 16 orders with Temu. Every item of clothing fit exactly as expected. I took time to read all the reviews and sizing recommendations. The clothing is top quality complete with lining in the dresses and skirts. My orders ALL arrived on time or early. Returns were super easy I recieved my credit within an hour of dropping off my return. It breaks my Patriotic heart that I cannot afford to buy this quality at home in our own country, the USA. Many of the items I purchased I cross checked on Amazon. The pictures were exactly the same as TEMU, even the models were the same.
TEMU is not the same as WISH. WISH was a disaster for shopping.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Larry, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team