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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,750 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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I love Temu, there has only been a few things that I had to send back, super easy, LOVE most of the product. I mean you get what you pay for. I have been very happy with most of my purchases.
I love the 30% discount y'all do I'm happy I can revive this item I'm glad people can actually receive ok
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
My order came quickly however I never received it. Delivery service claimed to deliver to me in person! Not. Customer service is sketchy. They offered a full refund and I accused them of collecting insurance claims at full retail on orders that never arrived. With that they typed "Nice to meet you". Bits not over yet!
Hello Vern, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team
Can you accept my invitation so that I can get a free gift?
https://temu.com/s/pY7RLFmYcw4bnOv4 order was shipped quickly
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
I know it comes from China. And up until Trump started his crap, it was never a problem getting items from there. Look around your home. Many things are from there. Even his clothing line was made there. I know I should buy American and I usually do. But when it comes down to a big savings for the same item. I'll save the money.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
I'm skeptical of online shopping bc I'm hard to fit,but Temu has so far done well.Their shoes are wide enough for my size "D" width,and I've ordered 2 size "7" sandles and they're a good fit.I ordered an "xl" summer dress,where I normally wear a med/lg,and I'm glad I did bc it runs small but I'm pleased with Temu so far.The prices are fabulous and shipping is fast.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
This is one hell of a web site.the clothes I have bought has been of great quality and the delivery system you couldn't beat it with a stick.you know what from this point on I can't see myself shopping any place else for clothes and I am not that easy to please when it comes to clothes.this is one website that has their s*** together.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
Quality of items are often cheap and defective. Fine to order disposable items like loofahs, hand towels or socks, but everything else looks or feels like cheap knockoffs. Poor customer service and unreliable courier service. I once called and the phone was on hold for over 4 hours before I was disconnected. Twice, the courier delivered my package to the wrong location even though I've had no issues receiving multiple other packages from them and they've refused to reship or refund or even provide credit for the loss of my items, claiming they are not responsible for the items once it ships.
Hello Fanny, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My last order was stated as delivered, but I did not receive the product and have not have any response from temu
Hence, I will no longer order products from Temu.
No refund or feedback process.
Contact delivery company or seller NOT POSSIBLE ON THIS WEBSITE!
Hello John, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team
Been using Temu since I saw their ad on Superbowl Sunday. I've put in about 10 orders with no problems. I primarily buy jewelry but I've ordered some kitchen items recently and I'm happy with all of my purchases. Temu keeps you well informed as to the status of your order and my orders have never been late. The jewelry I've ordered get so many compliments and when I tell them what I paid…everyone is amazed. I highly recommend Temu, I've never been dissatisfied with anything I've purchased. It's like Christmas morning when that orange Temu bag arrives in my mailbox.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
Don't buy! I ordered some sandals looked very cute in pic. When I finally did get in an envelope the shoes were awful. The materials were cheep the fabric felt like thin cardboard the bottom silhouette is thin and awkwardly shaped and the strapping does not fit your foot it is too wide.the strap between the toes pulled out it was not secured and the sole is lifting. I have not been able to figure out how to return so I guess I just threw away good money
Hello Laura, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
Amazing site great quality cheap prices, kids clothes are so cheap but so well made. Kitchen appliances are realy good my kitchens overflowing ive bought too much. Bad reviews come from those expecting to win free credit with a click of the button but you can do it with a little work latest free game code is here try it out uk only 4 3 1 5 3 8 5 4 2 just type it into search bar
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
I tried out about $58 on four items. All bad quality products. I decided to return for refund on two items. And they said they only receive one item and refund me the low price item one. I would not recommend to shop there.
Hello kim, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
Terrible customer service.I wait for about 5 hours just for having a live chat because they kept ending the chat when I was busying with other stuff while waiting and didn't notice the poping window which they set to test if you are still online. Literally those guys don't allow people working with other things while waiting for a line with like 60 people ahead. And they are literally trying to let customers stay still in that chatting page doing nothing. Not only the live chat but also the telephone call won't work. I wait about 50 minutes and there's literally no one answering the phone.
Terrible quality. Half of the products they sell are trash which you really don't want to let them involve in your life.
They attract people by low price but remember cheap goods are always CHEAP
Hello Darina, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
I ordered 5 pairs of shoes. I kept two pairs and sent three back because two were too big and one was not what I expected from the picture. Upon selecting my form of payment method for my refund Temu recommended selecting Temu credit instead of Apple Pay which was my payment method. Temu stated if I selected Temu credit for refund it would post within minutes as Apple Pay could take up to 30 days or longer depending on my bank. So I chose Temu credit as I planned to purchase from them again. Once I completed the return process I was told that I would receive my Temu credit once they received my items and they processed the return. So no matter what payment refund I selected I have to wait regardless. Temu lied about the refund process as selecting Temu credit does not expedite your refund.
Hello Stephanie, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
I didn't get a refund for my order. They have just been stalling me. Since I want a refund which they don't like to give. And they even put refunded on my order when I didn't even get my money.
Hello Shifa, thank you for reaching out. We have checked with customer service team and can confirm that your order has been fully refunded as Temu credit which can be used immediately. You may view your Temu credit balance by clicking ‘You’ in the Temu app or your username on Temu.com and then choosing ‘Credit balance.’ Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any other question or concern, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can further assist you. Thank you for supporting Temu! Best wishes, Temu team
EVerything i have ordered has been great including clothes, baby clothes and misc items. I use them alot.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
I read the reviews before I ordered anything from this site. I dont understand the "1star & 2 star" review given to this company. I carefully ordered 5 products(some 2) I paid, I got continued updates on the order, it arrived 2 days earlier than they said, and everything is perfect. The outside lights are exactly like what is sold in Home Depot at a fraction of the cost, my top was exactly as pictured and fits perfectly. I will definately be ordering again, and soon.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
Do not buy from Temu!
I ordered 3 large size tops and got one
3xl, one 2xl and one with no size at all but looked like a 4 or 5xl!
No way could I wear any of these!
Very bad experience!
Hello Mary, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can help you. Best wishes, Temu team
This company is a scam, do not believe them first they make us believe that it is a good company, they are only scammers with low-class products made in China. Do not buy from this company, sooner or later you will be scammed. They have stolen my money.
Hello Mariana, thank you for reaching out. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu's 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). Your feedback is extremely valuable to us, and we will always strive to address your concerns. Please do not hesitate to message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368 if you have any questions. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team