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Temu Reviews Summary
Temu has a rating of 1.9 stars from 1,748 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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I ordered a 4.5" mirror diameter telescope. They sent a 3" scope which I could have bought for cheaper here. To much trouble to return but I may return it. 3" is much less light gathering power than 4.5" they advertise.
It was my first order on Temu and I received some cheap products that were not worth losing a big money the next day after using PayPal to pay Temu! I found hundreds of victims with the same issue after using Temu.
Simply they sell your information to third parties!
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your card-issuing bank as they are in the best position to investigate where your personal information might have been compromised. If your banks ask us to help investigate, we will proactively work with them to find a resolution. Please do not hesitate to message us on our Temu.com or Temu app live chat if you have any other concerns. Best wishes, Temu team
Ordered twice for over $100 and didn't receive either shipment. Now the customer service is saying they won't reship or refund my order. So I am now out of $100 and no items. They are a scam!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I was happy with my purchases from Temu. The shipping was a bit slow, (which they tell you). The jumpsuit and sandals I purchased were not top quality, but heck...for the price they are cute!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I love Temu. The prices are the lowest around whilst the quality is almost always better than expected. I've order 6 times now and my husband has also caught the Temu bug.
Search for item ******* on the app and you get a free gift without placing an order (I get one too!)
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I screen shotted my win. After speaking with 4 pretty rude agents who obviously couldn't give a rats behind.They told me my screen shot of my $100 credit win was "irrelevant" - I was rooked out of my $100 Temu credit win and sent a paltry $5 credit for my trouble.
Don't place orders to get gems to spin the wheel thinking you'll eventually get that $100 credit. They don't honor it. See my screen shot below. They did not honor my win.
I've had a package lost/stolen before USPS ever put their hands on it (yes, they did reimburse me for it weeks later). Several other packages just sitting (no movement) in Dallas area for 10 days. They have improved in this area lately but rooking me out of this credit when I have proof.Put them back at a 1.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I've bought some well made trinkets, jewlery, artsy supplies and some house hold necessities off Temu. I've been very pleased so far. Everything I have bought has been dirt cheap. Some of the item quality is not outstanding but I don't expect top notch quality on everything that's less than $1! Their customer service has been pleasant as well. I rarely leave reviews but I think they deserve positive one! I honestly prefer to shop here over Amazon and Ebay!
Additional edit: I have not and likely won't order clothes from this website. I think you're usually taking a risk ordering clothing online with quality and sizing issues.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I bought several items and it's all mostly just junk! Unusable trash! A shoe rack that shoes won't fit in. The shoes in the pictures are women's size 8.5. Slippers and shoes that aren't wearable. Rugs that are such poor quality and paper thin. Storage containers that fall apart when you put anything in them. SUPER disappointed!
They let you return one item for free and the rest of the junk isn't worth the cost to return it...
BUYER BEWARE!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
After several orders I am pleased overall. Several garments were better then we expected, and I really like the kitchen gadgets I got. I did notice that some things are smaller than they appear in the photos but if you watch for that it's not that big of a deal. I had to deal with customer service once and am satisfied at the outcome. Everything has arrived on time except one (it was a day late) and I got the $5 credit for that with out asking.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
So initially very sceptical but not sure why. You basically get what you get in High St Stores or Amazon without the stores own branding/packaging at absolute rock bottom prices. I live in Essex, UK where most of the high St has gone so this is brilliant for me. The delivery is around two weeks. I use it for buying craft supplies and wedding supplies. It's also handy for gifts. You mainly get smaller items due to the posting requirement. But for reference, same spec dash cam I bought for £12 on Temu but in halfords is £149 on 'offer'. I've had it four months and still fine.
Hobby craft wooden hearts £5 for 5. Temu is £2.25 ish for 20. Just check sizes before buying.
There are also various promotions and games you can play to get free gifts. I've had free blankets, Free dog bed, Free flask (even free post).
*Money saving hack*: Go to the temu website and enter the following code api******* to get 50% off first order AND a £100 coupon bundle. Offer can be withdrawn at anytime so be quick as coupons usually last 28 days once loaded on your account.
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat. Best wishes, Temu team
Most of their merchandise is laughable, most of it came damaged or broken, people pay attention to the measurements the pictures are deceiving, most of this junk is like miniature, the shorts for men have no zipper, I kid you not! The clothes are made with cheap material that will rip easily, I won't ever order from Temu again...period!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I put a order in for my kids school stuff and my other was canceled due to suspension activities I sent in the documents they required to verify that it was and they still canceled but made it seem like for days that my order went though and they got the documents NEVER AGAIN!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I bought multiple orders, at least over 20 in one setting, and this company took my money and canceled all my orders, and now they will not give me my items, and the items that I wanted are no longer in stock because they canceled them without a reason when I have been verified every single time for the past five days, I don't know how many times I have been verified and my items have still been canceled. Worst company to deal with and talk to. I would not recommend and I would not buy.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
They are fraud, I bought stuff and charged twice and doesn't return my money and when I reach customer support they delete my chat and said another agent will talk to you
Hello Harman, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have placed a few orders and have found the quality of the clothing to be horrible. Materials are itchy and thin (cotton does not exist) and the website description photos are highly edited and misleading. The costume jewelry is ok for the price but the dollar store has comparable items. BEWARE their return policy is discretional. If they disagree with why you returned the item they will not refund it even in brand new condition and even after you pay return shipping. I think this company is a cash grab and nothing to invest your hard earned money in. Most of the reviews are left by paid influencers as noted on other sites.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I need my orders it has been 4 days without an updates which is really making me worried and i don't know where are my orders
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
The goods from temu are good quality and price. But they are let down by choosing Evri as their delivery company. Evri are a total waste of time.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I really like the experience of shopping here. Most of the products are outstanding and the no hassle return policy with great customer service is outstanding. I will invite others to check temu out. The only issue that I've experienced is with the spin for discount always pops up but is null and void for customers already participating. Then there is the invite one where you invite all of your friends and family from social media but never get enough to receive the promised free gifts selected, not satisfied at all with that one a lot of time wasted.
Respectfully,
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
BUY NOTHING NO DELIVERY SHIP WITH GLS THE VERY WORST DELIVERY SERVICE ON PLANET EARTH GLS
BUY NOTHING NO DELIVERY SHIP WITH GLS THE VERY WORST DELIVERY SERVICE ON PLANET EARTH GLS
Ruud Boon 14-08-2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
My only complaint is they have slow shipping, as I believe that to being due to them being in Japan or China! But I like it for the most part even though I'm still waiting as it was due on the 12th-18th. It now shows the 22nd!
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team