Temu Reviews Summary
Temu has a rating of 1.9 stars from 1,748 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
Package arrived damaged, ripped open and several big holes and 3 items lost. Contacting several times but all they responded is the warehouse shipped out and delivered it which I never complained them about not doing that, my complaint was packaged came ripped open and 3 items was lost and asked for refund, Nope they won't do it. Do not trust them at all if package arrived damaged or lost items, they do not care at all! Look at the condition of my package, 3 items lost but will not take their responsibilities, all they keep saying is they shipped out and delivered, didn't care about the lost items and the damage ripped package. Customer service online is horrible, all they do is copy paste it the same thing over and over.
So I ordered a bunch of things from Temu and I was so excited to finally get my package.
When I opened it I was so absolutely disappointed it was nothing I ordered!
Im not sure if it's the actual company because I never had issues before or my actual package was replaced and stolen but I'm very livid and disappointed. I've sent a message to customer service and they are replacing it. Im hoping I will be receiving the actual product if not then my shopping days are over for Temu. I hope that the courier they used are trustworthy a part of me feels like maybe they steal and tamper with the product. So I posted what I should have received instead I got some slippers that I absolutely did not order! Photos attached.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
If you are thinking about buying something on Temu, don't do it! I was not happy with Temu and my purchase at ALL! I bought two squishmallows that looked super cute online but they did not look like the ones online at all! They also took 2 WEEKS to arrive! They came with no tag so that means that they are fake! Temu just remakes them and sell them for less money. One of the squishmallows was also not soft like a real squishmallow. Temu is fake and cheap. I am never using the app again!
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Ordered now several times from Temu.com after being leery based on other online reviews. Have gotten everything as ordered and when it was not described correctly or damaged Temu immediately refunded the price without returning the item so no hassle. I have bought only direct online and have not downloaded the App or played the "spin games". This IS WHERE OTHER REVIEWERS SAY THERE ARE ISSUES. I only buy direct off the Temu site and no issues at all.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
THEY HAVE EVERYTHING FROM A TO Z Excellent Prices! Great Stuff! Guaranteed! I HAVE ALREADY BOUGHT HALF OF MY CHRISTMAS GIFTS, AND ITS ONLY SEPTEMBER 2nd!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
So before you order from Temu, please read the reviews and also the BBB reviews. I ordered thinking I was getting a good deal on items. Not only is their quality crap, but the website descriptions on the clothing I ordered was wrong. That notwithstanding, I returned a lot of things and used the prepaid UPS labels they sent. The packages were confirmed as received at their warehouse, but "after further examination by the warehouse" they claimed I didn't actually return anything and therefore denied my refund which is for about $100. I put in a dispute with PayPal so hopefully they will cover it. Will never be ordering from this sham website again. Don't fall for it like I did!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My orders still pending for almost a month now. I called the customer service they said they dont have the control and I have to call the suppliers? Why should I do that? So dissapointed.will not order ever again! Anymore!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have bought many things from Temu and only one or two item went in the trash. The kids clothes and women's clothes are made well and finished well. I have bought many tops from them and have been completely happy. Guessing sizes can be complicated. They are so much smaller than we. I can't complain other than the fraud rumors of the stealing our payment information.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
My Husband & I ARE VERY...
PLEASED & SATISFIED WITH YOUR PRODUCT WE'VE BEEN VERY LUCKY AND FORTUNATE THAT EVERYTHING'S ALL GOOD EVERYTHING WE BOUGHT IS AMAZING WE ARE 1 BILLION TIMES SATISFIED WITH ALL YOUR STUFF THE ONLY THING WE HAD PROBLEM WAS WE ORDERED THE SCRATCH OFF
UNFORTUNATELY THAT DIDN'T WORK ON MY JEEP BUT OTHER THAN THAT WE ARE VERY VERY VERY PLEASE AND SATISFIED KEEP UP THE GOOD WORK WE THANK YOU AND YOUR COMPANY AND ALL THE PRODUCT THAT YOU SELL FROM CHINA AND OTHER COUNTRIES
MY HUSBAND I THINK WE SHOULD THE COMPANY WISH SHOULD CLOSE THERE BUSINESS BECAUSE, I HAVE BOUGHT THINGS FROM WISH AND I WAS NOT HAPPY ABOUT IT IT WAS VERY DISAPPOINTMENT YOUR COMPANY'S 10 TIMES 10 BILLION TIMES BETTER AND NOT ONLY THAT YOU DON'T CHARGE FOR EACH SHIPPING FOR EVERY PRODUCT WISH DOES THAT EVERY WEEK WE ARE MY HUSBAND AND I ORDER THINGS THROUGH YOUR COMPANY WE LOVE YOUR STUFF KEEP UP THE GOOD WORK THANK YOU FROM THE BOTTOM OF THE HEART MR AND MRS BARNES WE TELL OUR FRIENDS ABOUT YOUR COMPANY WE TELL THEM DO NOT GO TO WISH BECAUSE THEY CHARGE YOU FOR EVERYTHING SEPARATE AND NOT ONLY THAT YOUR COMPANY SEND THE PRODUCT WITHIN A WEEK AND WE LOVE THAT WE DON'T HAVE TO WAIT FOR MONTHS TO GET OUR PACKETS SINCERELY RACHEL WE TELL OUR FRIENDS TO JOIN THE MEMBERSHIP OR JOIN THE CLUB WITH YOUR COMPANY WE TELL OUR FRIENDS EVERYTHING WE BOUGHT WAS $100 BILLION TIMES SATISFIED PRODUCT THAT YOU SELL I DON'T CARE WHAT ANYONE SAYS ABOUT THE COMPANY WE LOVE YOUR COMPANY THANK YOU YOU GUYS ARE AMAZING THE PEOPLE ARE AMAZING THANK YOU AND THE SERVICE IS AMAZING MY HUSBAND NOW WILL PUT 10 BILLION STARS RATING FOR YOU GUYS THAT'S HOW MUCH WE LOVE YOUR PRODUCT THIS STUFF THANK YOU WE ONLY ORDER FROM YOUR COMPANY
WE GOT FRIENDS THAT'S JOINING YOUR YOUR COMPANY WE TELL HIM ABOUT YOUR PRODUCT WE JUST LOVE SHOPPING TO YOUR COMPANY IT'S ALMOST LIKE CHRISTMAS FOR US EVERY WEEK AND THAT'S AWESOME WE LOVE IT THANK YOU TO YOUR COMPANY AND ALL THE STAFF THAT WORKS HARD TO SHIFT THE PRODUCT AND THE SERVICE IS A WONDERFUL WONDERFUL WONDERFUL AMAZING FANTASTIC AWESOME INCREDIBLE SERVICE EVER
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is scam, they scamming people in the name of free items, just increasing the user time to show other people that Temu is busy but technicaly its not busy as they asking people to play games on Temu app like Fishland and change the rules when someone about to win the game. Items are also worst quality.
Hello, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
I used this site and got a few things after a few orders they refused to honor refunds. Unreliable in thier tracking. Charged for free shipping as advertised ALL OVER the site. Customer service is just a bot.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Trusted friend said I should TEMU. Was skeptical but I gave it a try. Delivery time was long. When product finally did arrive the packaging was inadequate, as such the box was damaged and so was the item. I don't even think I want to deal with whatever return process they have. Just chalk it up to a lesson learned, Don't Shop at TEMU.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
If you're the kind of person that likes the latest gadgets Temu. Is a great online shopping experience. Your order usually comes within 2 weeks after it is ship from China I assume. But the problem with their products is that a lot of times the size of the items are not as they appear on their website, and a lot of times their products do not deliver as promised and reference of durability and performance. So with this being said I have spent close to $2,000 buying everything from clothing apparel to the latest gadgets and there are some things that they sell that I would be more than happy to buy over and over again but there are other products that you just have to take a loss for because it's not worth your time effort or money to try to get a refund by sending them back way to China. And this is why I call it Russian roulette is like a box of cracker jacks you never know what the prize is until it arrives to your house because it could be totally different from what you think is going to be based on your perception that you got from the website
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've ordered from them twice now. Both times it was dollar store quality at best, but mostly worse and you pay more. For the kitchen items, they were highly dangerous plastics that should never be used in a kitchen. The clothing items were as thin as a piece of tissue as well as I am afraid were put together by a sweat shop. This app will be uninstalled and never used again. Buyer beware.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Arrived on time. Quality not as described. Had to pay for a box for my return: NOT FREE! Not happy!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My wife and I spent a lot of time selecting school clothes for our children. We sent in our order after double checking all of her information. Our order was canceled by Temu. We then spoke with customer service and put together a second order of which we spent a lot of time selecting all of the clothes. After placing the second order and verifying the money coming out of our checking account on our mobile banking app, we then called timu to confirm the ticket number and order confirmation speaking to one of their operators. We were told everything is good and the clothes would be shipped. A week later we see the order is canceled for no reason. These people are complete idiots and should not be in business.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My order was never received. The website provided me with the option to have it re-shipped. Only AFTER I agreed to that did they inform me that a party of the order was out of stock, otherwise I would not have agreed. It took over an hour to finally get to someone who could process the refund. Shop at your own risk. Scammers.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Everything I've purchased has been spot on, one time something had a small defect, but they handled quickly, everybody is getting Temu for Christmas
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I bought one time, a few things. They lie about their products such as a necklace being 18 caret gold plated. It was painted gold. The PKG. Was at my door and when I picked it up realized the gross orange dye all over the bag was all over me. The dye along with my pants and shirt were ruined.
Because my card I used was compromised after this sale, the account was closed. They will give me a store account. Are they crazy or what. I will never recommend or buy from them again.
They claim to be 5 stars. It's rigged. BBB will not back them. They are nasty money hungry sales people who could care less if your dead or alive.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Stopped shopping at Amazon since I met Temu. They sell high quality items at super low price. I am very particuar about my purchases. I don't necessarily pick the lowest priced items and pay little extra for higher quality items and they are still super cheap. I mostly buy lots of household items, closet organizers, fashion belts, too many auto sun shades, paper soaps and etc,. Super happy with my purchases.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team