Temu Reviews Summary
Temu has a rating of 1.9 stars from 1,748 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
Temu has some really good stuff,like panties, bikinis, a lot of there clothing,some of there hair products are wonderful,the only bad things about temu is the stupid games,they get you to buy stuff and invite friends to win prices,and you never get to a winning point,bc they make the game harder a d harder,I bought 40 dollars in stuff just to see if I could get the points to win,I'm still playing the game bc it started dropping my point, them on the homeland game you grow wheat and it suppose to give you two dollars for every wheat,now im almost won and it started giving me.50 cent,so this app is crooked as hell
I ordered from Temu last month just to get an idea of what to expect. Nothing over $10 and stuff I could use if I liked it and throw away what I don't. They were fine. All cheap made junk, but... cheap price too. But then I did a silly thing and bought a few more things. A couple over $20 and the rest under $10. All of it was absolute s***. Again. It's not worth returning. One was a string of lights for our patio. The photo on their app showed nice round lights about the size of a golf ball. When I got them, they were the size of a dime. A pair of shorts for $8 were so badly made that they went down to halfway down my calf. They also would probably fall apart the first time you washed them. Just skip it. They are not worth it.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
First it was no Shimano. Seems like a cheap Chinese knock off. I wasn't expecting much for the price, but wasn't expecting trash. It almost fell apart just spooling it. The handle almost fell off.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This is a very convenient and great store. I really enjoy Temu. Makes school shopping easy, Christmas even easyer.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
You have people believing tht they will get free stuff if they play games and send out invites to other people. Now I call bs. I've had invites ANd did different stuff no free merchandise. You need to stop doing this $#*! unless there really is free stuff to get and there is not.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Was intised to buy a pair of sandals at an absurd low price. This vanished and increased 20x after another "first time buyer" deal was offered. Scam 1.49 turned into almost $30
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
So far I'm pleased with my purchase. Mine has been basically clothes and the fit is good and the outfits are ok.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I would have given this site a positive review if they would let me checkout but no they have a "Ownership Verification Process" where they require you to take a picture of the last 4 digits of your card and of your last 4 digits of your account number on your statement. This wouldn't be to hard of a problem if I had a regular bank but im using a spendwell prepaid debit card and spendwell gives you trouble making an account. They dont approve new accounts for some reason also when you sign up through phone the text messege link they send you just says "error" when you click it. Not to metion I am in a rehab facility so they take away our phones and block certrain websites and other things to make this all the harder.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I got what I wanted heard you don't always get what you order I'm happy with mine ty marty I'm very happy
Hello Marty, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I dont recommend this site if u live in a complex because they don't care whether or not you was the one to receive your package. My package was stolen and they did not refund me or reship my package I spent over $200 on the items a total of 19 items in which I only received two after Temu decided to split my delivery in two one came through via usps the other a delivery company they use and that's one who delivered package to wrong address and told/marked delivery as correct in which it wasn't. Trust I contacted Temu themselves as well as delivering company and neither wanted to help nor fix the issue. Also I'm still being charged for the items because I paid through afterpay. I advised them as well as temu I will and can not pay for items I never received regardless of what the delivery company said about order being delivered because I never received the package. Needles to say me or my family no longer use the site
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered products on August 2nd and was told delivery would be between August 10th - 19th, First my products were shipped in two deliveries. The first one came on Aug. 20th and I'm still waiting for my second delivery. It shows from Ontrac that it has been sitting in New Jersey for several days now with no attempt to deliver and all Temu gives me is 5 dollars per delivery. Just want my order or my money back but have yet to get any real feedback from Temu or Ontrac. This really sounds like a scam to me. Though my first order was what was advertised and I was satisfied with it, but still it came late. If I don't hear anything back I'm demanding a refund but I have a feeling I'm going to get the runaround. Already sorry I used them!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I've had this ring on for 3 day's and its already come apart, obviously it's very cheaply made. Be aware of prices they are only 8 dollars for a reason. Obviously not real Tungsten.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered a tunn of stuff and my package never come and they wont refund my money untill i do receive it? They are a scamm do not buy from temu
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered lots of jewellery from this site, it all looks so amazing and beautiful in the pictures the prices are so so cheap but I was so disappointed and shocked when I received my order the jewellery looks so cheap really bad quality and easily can break no wonder it's so cheap also some items I received were broken, I won't be ordering from them again and would not recommend either I am very embarrassed to tell my friends how much I paid in total so gutted, the jewellery was all made in China would stay away from this site than you constantly keep getting emails so many all day long temu is cheap and you pay for cheap quality
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is awesome. I was very skeptical at first because I don't trust much on the internet. But my friend kept winning things so I asked her for help. I've now won like 6 times including a camcorder, telescope, metal detector. Everything I've ordered has been perfect. In fact I seen a cool thing sold locally for $30 and checked there and got it for $6. Their customer service is amazing. Clearly the people below ran to review without speaking to them. My free $100 telescope was missing a piece that wasn't even necessary for it to function, just an added feature and they gave me $100 in credit for something I got for free. Always check back on previous orders because if the price drops they will refund the difference. If it's late they give you $5. It's definitely as good as amazon. Search this for a free coupon bundle afm*******.
Honestly give them a try. If you don't like it, they will make it right. Give them that chance before giving them a bad review. You should do that with any business.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Purchased shoes for $30.57. Returned them. TEMU says I didn't return them even though I've provided UPS's Proof of Delivery (attached here). TEMU would not return my money so I filed dispute-of-charges with my bank. My bank made me whole.
TEMU, in their infinite wisdom, —- suspended my account citing, "I'm in a dispute with TEMU" (see attached notice and poor grammar). Ummmm, NO I'M NOT! My bank made me whole and provided a letter for TEMU indicating the dispute has been resolved. ***DON'T FORGET*** —- TEMU's warehouse in Rancho Cucamonga RECEIVED the shoes back -and when I called TEMU, they could see that the shoes were returned and passed "quality inspection" and they could not explain why I was being told the shoes weren't returned.
The emails "Katherine" (from the "back office") sends are dumber than stupid and absolutely unhelpful and insulting.
So, if you're reading this "Katherine", unfreeze my account. Or are you going to REPEAT your NONSENSE here that you email me?
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
So, my first ordering after I saw the heap on tv. I'm about to move so I'll give it a try. I ordered 3 things but, 1 saw I got 2 of something when I just needed 1. I can custom service. Give them the confirmation number that I got in my email. For over 20 minutes. I heard they couldn't find it because of my phone number. When I asked to cancel the order that BASTARD TOLD ME YHE BANK HAS NOTHING TO WITH IT? JUST HOLD ON?!
$#*! YOU RIP OFF BULL$#*! AND MOST OF UOUR GOOD REVIEWS ARE LIES!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Right now i notice Temu is just fake ads pretending to sell the artwork of Laelanie Art Gallery and they do not have permission. Temu are not professional and they better remove those ads that mentions Laelanie Art Gallery.
Hello, thank you for your feedback. Temu is committed to protecting intellectual property rights and has strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. Please contact ipprotection@temu.com directly for intellectual property issues. Our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
I needed to return items that I accidentally ordered too much of and was told to go to UPS by a Temu rep.I get to UPS and Am told they cannot process my return.afyer driving 30 min to do that I now have to turn around to drive to the post office and Am told they can process my rerurn but to no avail...I call Temu and ask them to send me the correct labeland now they are telling me they can not send me a QR code that I need to fi d somewhere to print a label.I spent over 2 hours with different reps just to be told different stories and no facts. I finally ask for a manager and now all of a sudden there is no manager to be found.I ask for a complaint address abd the guy is not sure what the companies address is or what state itis in but he says it might be in Massachusetts.worst customer service ever and now I Am stuck with purchases that I will never be able to get reimbursed for or credited back to my account.never again!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Do not order the landscape lighting. No matter how many you order only half of them work if that! JUNK!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Social Shopping Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team