Swap.com Reviews Summary
Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.
I sent box of nearly new brand name clothing. Never got credit or any acknowledgment of receiving items. Very disappointed, tho pleased with items I have bought.
I was surprised by new condition of Polo items-dress and baby stuff and low prices. Good place to find bargains. No smell, quick free shipping.No doubt will come back.
Marina.
I have made several purchases from Swap and have been very happy with all of them. Descriptions are accurate and if their is an issue, the Swap team takes care of it quickly and efficiently.
Received my first order and was impressed with the speed in which it was shipped.
Love having only one shipping cost instead of individual shipping costs like on other sites.
Have sent in my first box of items and look forward to experiencing same satisfaction.
Clothing purchased was NWT at excellent prices!
I love buying clothes and toys from this site. Because sellers set their own prices, some finds are better than others. I have gotten some great clothes (and toys) for a fraction of the cost I would have spent if I had bought them new. There are some maternity and nursing clothes that I just couldn't see buying for full price so I could wear them for a few months. I love that I could have more non-essentials without paying a full price for them. I have been very pleased with the quality of items I have received. This will continue to be my go to site for clothes.
Shopping at this online consignment store was not unlike shopping at any other department store's website. All of the item notes were extremely helpful (and accurate upon inspection) with making an informed decision. There was no unpleasant odor when I opened the package which traveled a few days. The prices were very close to similar stores in my area (thrift stores and consignment shops). The return process is promoted in every possible way, to let me know if there is a problem it can be fixed. Tracking on my packages was helpful. Checkout was easy. I've already recommended Swap.com to several people.
swap.com has been wonderful. They have always deliver everything on time. And the quality of service has been great. Its wonderful to know that still companies like this around.
My dresses arrived on time and as described! Wish they'd add men's clothes too, but I'm happy with my purchase and experience! Thank you, Swap.com! :)
Like thousands of others, I have a tight budget. I have been on a mission to try to find good clothes that are within my budget... which is not an easy task. I heard about this business on tv and looked it up right away. First thing I noticed was it was a straight forward, easy site to navigate through. I like how I can put in exactly what I am interested, including the condition of the item. I also like that there are many new items every day and I can choose to see the newest and not have to scroll and scroll to see what I have not seen before. So far, I have not received an item that was different then what I expected.
I have recommend this site to all my friends.
I bought a sweater for a little girl and it is exactly what I needed. I had been looking for one for over a week everywhere and when I googled it this one showed up and I was so happy and the price was out of this world. It is perfect and she loves it!
I have bought kids' clothing repeatedly throughout the past year or so. I have not been dismayed by anything that I have purchased through them. If an item doesn't fit or I decide I don't like it once it gets here, it can be returned for full refund. I really enjoy shopping this site!
I only ordered one time and every article of clothing I received was in like perfect condition individually wrapped and spotless I will definitely order from them again it was well worth it
I love this site so much i bought some beautiful clothes and were exactly what i ordered, and of course my Guardian of the Galaxy goodies. Have told my sister who is now ordering from you all, and other family members as well, we all call each other to see what the others have ordered. It is affordable but most of all was fast and I have and will keep spreading the word about this site.
I have placed 2 orders with Swap.com, both for boys clothes and for women's clothes. The only reason I didn't give 5 stars is 1 pair of boys shorts/pants had a stain that wasn't mentioned. Everything else I have purchased (between 20-30 items) have been great! The prices and conditions are much better than any local 2nd hand shops I frequent. I saved a bunch on sandals for the year already!
I love everything about Swap.com. There price's are easy on the wallet and with the price's the way they are you want to buy more... and I love their selection!
Second order I received and was less than expected in fact disappointed. After looking closely at the items two things had stains and not just tiny ones. Also a top that had beads and shells sew on were all loose and comeing off. Had to spend one evening sewing them back on.So I guess second hand is second hand.
Incredible prices! Fast shipping! Perfect packaging! The condition of the items were just like brand new! Have recommended this site to many people. Will definitely shop here again! Very happy with my purchase!
I'm so happy that I came across this website. I just received my order & everything looks new. My order came on time & each item was folded & packed neatly. This will def be my go to website from now on. 5 star
Great looking clothes at amazing prices! Shipping is very reasonable and orders are received in good time. I will continue to shop at Swap!
I love that I can put in the size and I can pick out all the items for my kids in a few minutes. I can put cute outfits together for my girls and something for my little boy to play in that I don't mind if he gets dirty. The greatest idea is that I can put a box of clothes together and it will pay for my purchase for the next season of clothes that my kids grow through!
About the business
Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members