Swap.com Reviews Summary
Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.
I stumbled upon this website looking for inexpensive maternity clothes, and I was pleasantly surprised with what I found. I feel like I've found a gold mine!
I received my first order recently and was very happy with it. Everything fit and it was just as described on the site. I received the order in just a few days. I am already looking to place my next order.
I have ordered 3 times from swap.com, and everything that I have received has been great! Great quality, great prices! I have even sent clothes to swap.com, and it was very easy, you just have to be patient though, as it takes them a little bit to go through the clothes. But it's well worth the wait, I have sold a few things, and have had a couple of payouts (which I turned around and bought more stuff, of course! Ha!) Just an excellent experience all around! Would definitely recommend!
At this time I have easily spent $250 on this site. New job, with a more casual work place, plus losing a size... Very easy and AFFORDABLE way to get a new wardrobe. Items are as pictured, brands you know, fast shipping, easy returns. Seriously, just win win win. Can't sing it's praise's loud enough.
I have had great results with Swap.com and advise
Everyone to at least try it once. You will be hooked!
Great clothes, with great prices. I found them to be great when an item needs to be returned. I would definately recommend them.
I just love this site. I have already placed 3 orders and getting ready to place another. I'm also happy to have found a site to be able to sell some of the items that I have (clothes new, only wore once, games my children either have out grown or just never played and some household items). I really wish I lived closer to them because I would love to also work for this company.
I love consignment prices and shopping online so this was the best of both worlds! I will definitely recommend it to friends and family. I just happened to search for "Olaf Jammies" and this site came up! I am very pleased.
First order with free shipping over 20.00! I got a whole outfit, in perfect condition. It was easy and I got my shipment fast! Needless to say I will shop again!
I am enjoying the SWAP.COM site, my virtual shopping experience, gives me the opportunity to make comparisons, hold items in my virtual cart to come back to another day. I received my first order and the clothes were clean, in good/great condition, and were exactly as expected. One top was too small, and when I went to return it, they said keep it, and refunded me the cost. Granted it was just a few dollars, but that's a nice business practice. I'll be a repeat customer for sure.
Great site, ordered 3 items, received them within days and everything perfect! Hope to use site again
I am extremely pleased with the quality of clothing I've received! The prices are wonderful, and standard shipping is really fast! The clothing is packaged very neatly. I did have 2 items out of 3 orders that were larger than what was advertised, but I resold them and made my money back.
Purchased 3 beautiful dresses in perfect condition with no problem whatsoever, Love the easy way I am able to search for exactly what I want. Will definitely buy on Swap.com, again.
I recently ordered and received 3 skorts from the site. They were delivered quickly, well packaged and just as pictured. As I continue my struggle to lose weight, the site is a godsend! I don't have to spend a fortune on clothes and the have them be too big two months down the road (fingers crossed). A very economical way to supplement your wardrobe without emptying your wallet. Will buy from them again without hesitation.
I have ordered from swap.com 10 times. This is the first order that had a problem. I ordered a pair of shorts that stated the size was Youth size 8. When I received the item it was actually a size 5. Which will fit my son. I do not feel like going through the hassle of returning the item. So now I have a pair of size 5 Nike shorts that are useless to me. I hope in the future that swap.com staff pays closer attention to the size and lists them correctly. This will stop me from ordering in the future. Just disappointed that closer attention wasn't paid to the size. I would like to be reimbursed for the mistake just don't feel like I should have to return the item, wait for it to be received by swap.com then have to wait for the credit. Why should I have to go through all of the trouble when clearly the whole situation could have been avoided had their employee paid more attention in the first place.
My Granddaughter takes gymnastics and needed some more leotards. I ordered five and was very pleased with the items I ordered. They were in very good condition and needless to say, my Granddaughter absolutely loved them! Thank You Very Much!
I have been satisfied with every one of my purchases. I love buying items for my grandbabies here. The items always surpass my expectations and are in excellent condition, like new. Great place to get high end items for a low price.
Swap.com has been the best discovery for me. I've been buying up bunches of baby clothes for my new grandson who grows out of them faster than I can dress him for an incredibly low price with quality items. Everything advertised and pictured on Swap.com has been exactly as described and shown, prices are unbelievable, and all items come packaged individually wrapped and labeled. Highly recommend for all items. My daughter said she wishes she had known about swap.com when she was pregnant, their maternity clothing is all first rate as well. I love going to yard sales and shopping online, and this has combined both, yard sales online. Items were also shipped in a very timely manner.
Swap.com is a total scam- ultimately, the site makes more money than the seller! Fees for everything and if you can't afford the fees they will conveniently, offer you a option of "donating" in exchange to take the those items off your hands for you.
Great place to purchase maternity clothes. Barely look used, come in great packaging and quickly shipped. I used another consignment carrier and not nearly as happy as I was with my purchase from Swap, I would surely go here each time!
About the business
Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members