Swap.comReviews 1,191

I am very disappointing with swap.com. I have had nothing but trouble with every aspect of it. First, I have only priced 8 items. I have not had any items added to price. Then when my payout finally came, you are taking over $8.00 for your fee and I am getting $2.35. It is not worth my trouble with this resale to bother with pricing and all the hassle I have dealt with. I am glad that you have so many happy people, but I am one unhappy person.

They have just changed their return policy, there is no more full refund if not satisfied, now depending on the reason why you're returning they can choose to give you store credit or money back. They apparently changed this policy in April, I just found out tonight and just filed a complaint with the BBB since I was not alerted in any way of this new policy change, and from what I read on BBB apparently no one else did. Shame on Swap for sneaking this new return policy unto customers. It makes no sense! Sizing varies greatly from brand to brand... Complete nonsense. Specially since they don't even list measurements.

All of my items were reviewed by several individuals including an experience seamstress they were freshly laundered and in great or new condition before I sent them to Swap.com! Swap.com sent me a stock email after 60 days and I emailed them to check the status of my shipment that some of my items were not acceptable. They do not state which items so I am definitely sure it was just a auto answer to my email. Many of their customers have received this same response with not explanation per their reviews on the web. I will definitely let others know via all social media and in person how unprofessional and impersonal my experience has been with this company.

Your stock email that I received that stated my items are not acceptable did not state what items were not acceptable. Was it all my items because your company can't keep up with the amount of business being sent to you?

I've spent about $350 on swap.com in the past 2 months. Brand new shoes that fit perfectly - originally $98 for $24. The clothing has all been brand new or gently broken in, but most come with tags. I bought a pair of Lucky shorts with embroidery for $15.00; the tag attached said $74.50! It's crazy great & totally worth the trial. And 100% return if you're not satisfied... send it back.

And I did have one shoe that was new but must have been kept in a poor environment previously... the color started peeling off the stretchy strap on the sandal-but not even noticeable. Well, after I wore them an entire day out shopping, one of the stretch straps came apart where I couldn't fix it. I left an email to customer service just letting them know a $4 product did not last. OMG! They gave me back my $4, plus $2.50 in shipping & told me I had no need to mail them back with sincere apologies from a REAL PERSON!

Amazing company with which to do business! And sales on low-priced items all the time! I'm blessed & gave up on eBay. The only improvement would be adding the waist measurements so we KNOW it's gonna fit. I have a few skirts that might be too tight right now, but I'm working to get into them cuz they're gorgeous.

I've not been disappointed at all.

Their supply of available clothing is PHENOMENAL! All price ranges, all sizes, all colors - you cannot beat their selection. They have a 100% refund policy - which is great, because I've had to send a few things back because they didn't fit. I have had the pleasure of selling several items - didn't make as much as I had hoped, but better than nothing!

I have been using S. W. A. P. for over six months and have ordered 6 or 7 times. It has become my favorite site for consignment items. All orders have arrived on time, or early, in great shape - items packages in nice plastic bags. The website is HUGE, and I rarely shop it all at one time, but their filters make it easy to narrow your searches. The prices are good to excellent and the variety is fantastic! In the few rare occasions when something needed to be returned, the process was easy and quick. When ever I have contacted the staff, they have always been more than helpful. I highly recommend this site, and I am a very picky shopper.