website thubmnail of Swap.com

Swap.comReviews 1,191

2.6
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Swap.com Reviews Summary

Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.

service
142
value
137
shipping
136
returns
91
quality
128
Massachusetts
1 review
14 helpful votes
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They say a box can take 60 days to process. However, that day comes and goes with no contact from swap.com. They had advised to send inseason clothes. Now three months after the date they received my boxes less than 20% of what I sent has been processed. The stuff they "reject" they throw in a hug pile and take a picture of the pile. You can not see what items are that are being rejected. They give a generic reason saying stained or worn. Some of my items in this pile are brand new with tags still on them. I paid to have this pile shipped bag to me. Now I wish I never sent my stuff to them. I don't know if I will ever see the other 80% of the stuff I send them. I believe they are way too overwhelmed with the stuff being sent in and have started screwing their sellers. So far I have made one sale and made $1.50 of the $4 sale. Think twice before consigning with swap.com.

Date of experience: August 1, 2016
Missouri
1 review
0 helpful votes
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Very pleased and will definitely order again! Great idea and a perfect way to help out moms.

Date of experience: July 30, 2016
Ohio
1 review
12 helpful votes
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Swap is horrible. Most of my items have sold yet my amount sent to pay pal is 0 dollars because of all these hidden fees. Basically, I just sent them a bunch of clothes to sell and make money off of me for free. I got nothing out of it! DON'T SELL!

Date of experience: July 26, 2016
California
4 reviews
14 helpful votes
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Not happy. I have sent 4 boxes of clothes. No stains or holes but got email from Swap.com saying they were in bad condition. I have only seen 6 items for sale from 4 boxes. Website said 300.00 per box is the average sale. I have sold 2 items and they kept that money for shipping costs. Again, where are all the clothes that I sent months ago?

Date of experience: July 26, 2016
Michigan
1 review
0 helpful votes
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VERY SATISFIED
January 18, 2021

I was looking for animal hats for my son and found so many that I was looking for! Love them all and for the price I was more then satisfied. The ONLY reason I did 4 out of 5 is because all the sizes were not what they should have been but I still love them all. Highly recommend to anyone and will buy from swap.com again! Glad I came across the website. Shipping was even fast and free!

Date of experience: July 23, 2016
California
3 reviews
1 helpful vote
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Wonderful!
July 24, 2016

I love shopping on Swap.com. Everything i have bought was in excellent condition. I have been shopping there for a year now. Very fast shipping & nice selection of clothing.

Date of experience: July 23, 2016
Florida
1 review
13 helpful votes
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swap.com
July 22, 2016

Should be swindled.com... guaranteed returns is false advertising. They give you store credit and if you pay by paypal, they give you NOTHING! Complete rip off. I am going to complain to the BBB and everyone else I can think of. Save yourself the hassle and do business with a reputable company. There are plenty of them out there that do not "STEAL YOUR MONEY"

Date of experience: July 21, 2016
Virginia
2 reviews
1 helpful vote
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Amazing!
July 22, 2016

So excited to have found swap.com! I've saved hundreds so far and I'm just getting started. Between my teenager and my youngest son this site is perfect for my family and my wallet! Looking forward to saving hundreds more with the up coming school year! All my purchases have arrived in great condition and very fast shipping as well.

Date of experience: July 21, 2016
California
4 reviews
0 helpful votes
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I've ordered from Swap approximately 3 times, and I must say, I am very satisfied with
Everything I ordered. Shipping was fast and easy.

Date of experience: July 12, 2016
California
2 reviews
11 helpful votes
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This website tries to say they have "No fraud, hassle free returns". However, unless the item is damaged, you only get store credit. I ordered about 10 items, returned about half in a timely manner due to wrong fit. They refused to return my funds and said it "wasn't their policy". Their website is misleading, and they can't expect people to fit in stretched out, second hand clothes from various sellers. Tisk tisk.

Date of experience: July 11, 2016
Idaho
1 review
0 helpful votes
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What a great idea. Buyers can't lose. Loved everything about this experience. Been out of commission due to big surgery grands keep growing. I am hooked on swap...

Date of experience: July 10, 2016
Georgia
1 review
7 helpful votes
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Deceiving
July 10, 2016

Deceiving people and by promoting 100% refund guaranteed then turn around and give me store credit i feel like i got scammed $50 in store credit with a store i do not wish like doing businesses any more. I actually like the concept but no need lying to customers

Date of experience: July 9, 2016
New York
1 review
1 helpful vote
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I hate to pay so much for things and feel so lucky to have found this site. I like everything I received. Things are well packaged and clean. I have so much fun and look for new things often. Thanks!

Date of experience: July 7, 2016
Georgia
1 review
0 helpful votes
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Swap.com is a fantastic bargain hunter's paradise! Their quality of merchandise and service are exceptional as the staff stand behind their motto of pleasing the customer.

Date of experience: July 7, 2016
South Carolina
1 review
0 helpful votes
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www.swap.com is a wonderful site to get quality brand name gently used, some new clothing. I love Coldwater Creek clothing which is no longer in business. Swap.com has a lot of their brand as well as other brands. Checkit out! My Order arrived quickly and was exactly as pictured and described. I intend to shoptheir site often.

Date of experience: July 6, 2016
Louisiana
1 review
1 helpful vote
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I have been using Swap for about a year to both buy and sell clothes. It is simply the best online consignment shop I have found. The $4.99 shipping and free returns make shopping here a breeze. The selection is wide and they always have something in my size. Returns are quick and easy as is the selling process. The staff are quick to respond should you have any questions or concerns. I would highly recommend.

Date of experience: July 5, 2016
Colorado
1 review
0 helpful votes
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Love swap.com!
Looking forward to saving money and buying great clothes at an AWESOME price!

Date of experience: July 1, 2016
Nevada
1 review
0 helpful votes
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Love it!
June 30, 2016

Love swap.com.! Very happy with the items I ordered. All items were in like new condition, for a fraction of the price of new.

Date of experience: June 30, 2016
Idaho
2 reviews
0 helpful votes
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My Chic Hat arrived quickly & in perfect condition, it was not crushed or creased! I'm very pleased. The quality was superior. I wear a large hat size & it fits perfectly. I recommend Swap.com to all my Friends & Family. I also left a 10 rating w/BBB.

Date of experience: June 29, 2016
Maryland
1 review
0 helpful votes
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The items I bought were name brand clothing, they looked brand new and at a fraction of the normal price! I love this site and definitely recommend it. Shipping was really quick as well.

Date of experience: June 29, 2016

About the business

Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.


swap.com
Founded in 2009
Bolingbrook, IL, United States
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