Swap.comReviews 1,191

I am VERY happy with this company. I have ordered pants, shirts& jackets, and sweatpants...
I've been surprised at the good quality of everything I have ordered...& then when I see how inexpensive it is, well, I wish I had been able to purchase clothes this way for many more years!
Out of all the clothes I purchased, I only returned 2 items that were the wrong fit---we all know that every company does not manufacture EXACT fits, right?
But, with no effort I printed a return slip, and dropped the box off at FedEx with No Fuss, no Muss... and got a store credit.
I am VERY satisfied with Swap.com.

I have placed at least six or seven orders and have been very happy with all of them. If I don't like something or it doesn't fit I can send back up to three items at no charge and receive a credit so I can continue shopping. I check the website at least five days out of the week and usually always have items in my cart. I can by quality brands that I wouldn't be able to afford otherwise. Great place to shop and it's a lot of fun too!

I recently sent back a return worth about $40 to Swap.com using their RMA shipping label. I packaged everything carefully and now they say they can't find the return and therefore I get no store credit. They are sending me to Fed Ex to inquire what happened with the shipment. This is from a company that promises easy, no hassle returns! This is certainly not hassle free! I feel gypped out of my $40 which makes buying from Swap.com not a money saving choice! I am starting to think that buying new clothes on sale makes more sense.

Many times the items are not described correctly and that is very frustrating. I bought a cardigan, that when I opened it, was actually a sweater with the buttons sewn on. Also some pants for my son said size 12 and when i've got them where size 12 Husky, way too big for him. Later a bought a skirt described as 27 inch length, when I opened it was 22 inches.
If they described the item incorrectly, they will give you a full refund of the item but a partial refund in shipping, which I find unfair, since you paid full price for shipping and is not your fault they sent an incorrect item.
I'm not buying again from them. I'll stick to thredup.com, never had a problem with them.

At first, I found swap.com a good value and easy to use. Free shipping and returns with a refund back to your original payment method. All good EXCEPT they often "lost" returned items and/or just failed to issue the refunds. If you don't watch them like a hawk, they steal your money. Also, on April 28,2016 they secretly changed their terms (in the fine print buried in their website with no notification sent to their existing clients) such that instead of refunding to your original payment method they only offer store credit unless they were at fault (sent you the wrong item or item was inaccurately listed). This enabled them to capture and hold their customers' money instead of refunding it. In my case, this added up to more than $600 as I tended to place an order every week or two before I found out what they were doing. When I asked them to refund they wouldn't. Honestly, I think this is a class action lawsuit kind of a situation. In the meantime, I would say avoid this creepy company.

I have nothing but good things to say about swap.com. I've ordered from them twice now... The first was kids toys (great prices and perfect condition) the second were sleepers for my nephew. All were exactly what he needed except for one... I requested a refund for the one bc of it being fleece (too hot for summer) swap.com was very prompt in getting me a refund! No questions asked. I can't wait until I need more clothes. Swap.com will be the first place I check!