Swap.comReviews 1,191

I had not received a payout and discovered it was sent to an invalid email address. Took swap several days to respond to each email regarding this. I was told there was a system error and then told to go and add this invalid email address to my account! When I became rightfully leery enough about this company to request several hundred of my items be returned to me and chose another several hundred sure sell payouts, they blocked me. From my own Account and the 1,151 items that I still own and are in their possession. They will no longer respond to my communications! I also discovered many items of mine listed as their own. The dishonesty and lack of seemingly ANY morals of this company is unbelievable!

I have been using the swap.com site for quite a while now. There is a great selection of items, sizes and prices. They have items for women, kids, and men... they also carry toys, books, movies and more. I sent in items in to sell and have done pretty well. I have been happy with most of the items I've bought, but if there is any dissatisfaction, they are quick to take care of the problem. Shipping is quick and easy. I recommend it highly!

I HATE clothes shopping for myself or my teenager. Nothing worse than having to stand there going through rack after rack trying to find something I actually like and then have to go try it on. Shopping isn't any better when it comes to my teenager. If he needs shoes, of course, he wants the name brand expensive ones. If he can't find something (in my stated price range), I want to leave the store. He wants me to at least buy him SOMETHING! So much easier to have him sit down with me and look through your website. I don't have to drive somewhere only to find they don't have something me or my son likes or can afford. Wish I would have known about your website sooner as far as the closet clean out kit and being able to sell the stuff we already have in the closet. I keep giving away clothes; some of which my son never wears! I will be cleaning our closets out again soon!

I am still waiting for my payment for the items that Swap.com sold to other customers on their website. It has been over 6 months of waiting and there is always some story as to why I have not received the money. Also, if you are not on top of this, they are not going to follow up with you. They do not send consignment checks. They (supposedly) deposit the money into your PayPal account. As I said, I am still waiting, despite numerous emails to a "Kelly" in Customer Service. I think Swap.com is basically a veiled scam. Better to consign your items locally. Much less of a hassle, you will make more money doing it locally, and you will actually receive a physical check. Honestly, I feel like I threw away some beautiful clothing of my daughter's. So sad. Do not use this website to consign!

In a previous review I was unhappy about the delays and professional sellers crowding out the "mom and pops" but now selling has gone on to an even lower level. They take so much of the profit it is not even worth it. I got a 1.20 for a new w/ tags pair of kids pants and everything that is new w/o tags they mark as Fair Condition. It burns me that they get a way with this and that I get to read the business articles that shine a sparkly light on the founder of this company when really there are A LOT of peeved sellers out there. I've stopped sending boxes in because that is what they seem to want given their new policies.

I like swap and have placed more than one order with them. The only issue I have is that sometimes things are mislabeled. Often things that are labeled "maternity" are not maternity which is sometimes but not always obvious from the pictures and tunics are sometimes labeled as dresses when they are obviously not. I had a maxi dress labeled as maternity that split down the side when I tried to pull it over my belly. It was not a maternity dress but I felt I couldn't send it back since I ripped it. Over all I'm pleased with my purchases, this is just something to watch out for if you are buying.

Terrific finds... brands... brands... brands! Recently found this site and have purchased large orders and am astonished at the finds and quality... some with tags still. Great products, packaging, and easy return for store credit if needed. Have returned very few items for off fit or grandkids dislike of style I picked. Prompt customer service when I've had questions. I don't have a printer so they even send the label for any returns by mail when requested. Total confidence in this company. Yay!