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Swap.comReviews 1,191

2.6

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Swap.com Reviews Summary

Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.

service
142
value
137
shipping
136
returns
91
quality
128

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Illinois
2 reviews
8 helpful votes
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Not good for sellers
October 7, 2016

This isn't a place to make fair money if you are selling your items. The shipping fees and selling fees knock down any profit, and the selection process is arbitrary and unpredictable. I've sent in new items and they mark the condition as fair. They've also lost my items I've sent in, and I have yet to have any emails returned from their customer service. Go local - this isn't worth your time or the stress.

Date of experience: October 7, 2016
Illinois
2 reviews
3 helpful votes
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Great for kids clothes
October 9, 2016

So far I've ordered 3 times, each time a relatively large order. I ordered uniforms for my 3 kids for about 65$. I got each of them pants, a sweater, a skirt, a jumper and a polo shirt. 65$ would barely cover one kid if I'd had to buy them new, and I was able to get most of the items new and like new. I've bought all of our winter gear from swap.com and been overall pretty pleased with what I've gotten. I got very nice higher end and name brand items for less than shopping at walmart, plus I feel better about giving my money to a smaller company over a major corporation. My only gripe really would be quality classifications. Swap.com is very clear that they don't sell items that are stained or have holes, but I paid 4-6$ for sweaters listed in good condition that were actually extremely faded from washing, and the pictures don't always reflect signs of wear accurately. I was a little miffed about a few of the items that came in being considerably more worn than the pictures show, but overall, I've saved a ton of money, and I'm giving older clothes new life rather than wasting resources buying new.

I'm sending a box of clothes in soon, and I expect it will take some time processing. As a veteran of selling online, I understand how long it really takes to create each listing. I could spend around 8 hours for maybe 10 listings, between taking photos and writing the descriptions. It's a lot of work, and I don't really have that kind of time anymore. I can only imagine how much work these people are putting in with the volume of boxes they've been getting. I think the company is still in the early stages of development, and appears to be growing rapidly, so I can imagine they are probably experiencing quite a bit of chaos. I'm seeing a lot of unsatisfied sellers, which makes me a bit wary, but I'm optimistic about this company, so fingers crossed!

Date of experience: October 7, 2016
Wisconsin
1 review
0 helpful votes
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I found myself in need of preemie size girl clothes for my granddaughter born 6 weeks early. Most of the stores around me that carry them are very expensive, even consignment or second-hand. My sister mentioned swap.com to me. She said she uses it to buy a lot of clothes for her daughter. I was very impressed with the low prices, and the fact shipping was free was a bonus! I expected to wait a couple weeks for the items to come, but they showed up in about 5 business days, which made me very happy. The clothes were as close to new as gently used can be, and my daughter in law is very happy to have some outfits for our little angel and was happy to know she can get more (and so can I) at such a discount for such nice quality!

Date of experience: October 7, 2016
Michigan
1 review
0 helpful votes
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Every time I have purchased from Swap.com it has been a great experience. The items are just as described and you cannot beat the prices.

Date of experience: October 5, 2016
California
1 review
20 helpful votes
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Swap.com is great for the buyer but bad for the seller. When they advertise $150.00 profit per box they are talking about for themselves - not the seller. I have sold many items and had 3 payouts@ $0.00 each. It takes them forever to process a box. By the time they are ready for you to price - the clothes you sent are out of season. They reject brand new name brand items and give you a bogus reason. They had put someone elses items on my acccount to price and some were rejected. I had to tell them 3 times they weren't my items. Then a month later they were back on and I was informed my rejection rate was 11%. But when I had a problem as a buyer it was corrected the first time. None of my items are old enough for sure sell but I pretty much know what is going to happen. They want to buy your stuff dirt cheap and give you $0.00 payouts. They will keep treating sellers this way until their stock diminishes and they need people to send in items.

Date of experience: October 4, 2016
New York
1 review
0 helpful votes
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Good service
October 5, 2016

10/3/16
Good clothes, some with tags, prices & service so far no problems. I'm satisfied with Swap.Com, I just finished placing another order. Thanks Swap.Com.
Betsy
NY
Customer

Date of experience: October 3, 2016
Pennsylvania
2 reviews
0 helpful votes
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I found a lot of really nice pieces in like new condition for very affordable prices. For what I might have paid for one nice outfit, I got 8 items. I love to be able to shop this way because it not only saves me money but it's an easy and very inexpensive way to be earth-friendly. It's a win-win!

Date of experience: October 3, 2016
Rhode Island
2 reviews
12 helpful votes
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Do Not sell to them
October 1, 2016

You get nothing for the clothes you send. They reject some and if you resend it gets accepted. I'm not dealing with that for 5 bucks a sale if that. They are making money and I'm not. Its not worth it, I would rather donate it to the needy. At least they need my stuff.

Date of experience: September 30, 2016
Singapore
2 reviews
0 helpful votes
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I found Swap.com by accident - and I'm glad I did. I've ordered from them twice so far, and every item was in like-new condition, even though the description for most was listed as "fair". I couldn't find flaws or stains on any item; after laundering, everything looked brand new! Every item was exactly what I expected, what I'd ordered. Prices are very reasonable and my order arrived in good time.

Date of experience: September 28, 2016
New Jersey
1 review
2 helpful votes
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Will be back!
September 29, 2016

Never heard of these folks, just stumbled on them. Nice concept, wish I would have thought of it. Bought 2 good looking shirts. Seamless purchase. Items better than expected. No negatives to say. Check them out.AH

Date of experience: September 28, 2016
Mississippi
1 review
1 helpful vote
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The clothes I purchased for my son were great! The site made it easy with their filters to find exactly what I was looking for. My order was actually delivered before the estimated date. I will most definitely order from SWAP again!

Date of experience: September 27, 2016
Ohio
1 review
0 helpful votes
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I'm in love
September 27, 2016

I am absolutely in love with swap.com. I love ordering for myself and particularly for my 2 year old great Granddaughter. She is growing so fast; the clothing are even prettier when you get them than the picture. The prices can't be beat

Date of experience: September 26, 2016
Ohio
1 review
0 helpful votes
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SWAP.com Fantastic
September 27, 2016

I have a wonderful three-year-old in my home daily. I am always amazed at how quickly she grows and love to shop on-line at SWAM.com. They always have what I need, they are quick and the prices are very reasonable. I have found everything from shoes to coats. Our little one grows so fast and she is very tall, everything has always been as described and just
What I wanted. Try them and you will be hooked on this fabulous way to buy clothing for yourself or your wee one!

Date of experience: September 25, 2016
Tennessee
1 review
0 helpful votes
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Great online retailer!
September 25, 2016

I discovered Swap.com while looking for affordable maternity clothes and I am very pleased with my shopping experience. The clothes are reasonably priced and in very good condition and if you're not happy, they have a no hassle return policy. What more could you ask for?

Date of experience: September 23, 2016
Ireland
8 reviews
0 helpful votes
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Great prices and clothing
September 24, 2016

I have stopped paying for all the overhead in stores! I shop swap.com because they are quite reasonable with pricing. In this day and age our economy is horrible, our pay isnt so good so to find a place like this I can finally afford to shop again! Linda Mansfield

Date of experience: September 23, 2016
New York
1 review
0 helpful votes
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Saved a lot of money.
September 22, 2016

I loved all my purchases from Swap.com, l purchased all my daughters maternity clothes and they were all high end quality and expensive name brands. I also purchased high end baby clothes for my grandson at a fraction of the price and everyone was in excellent condition. I highly recommend this site to everyone

Date of experience: September 21, 2016
New York
1 review
0 helpful votes
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Swap.com is fantastic!
September 22, 2016

I have been shopping with Swap.com for a year. My granddaughter is so well-dressed. I have been pleased with every single item that I purchased. Every item was clean and almost new. What a savings! They were shipped to us within the timeframe stated. These folks know what they are doing and I tell everyone about them.

Thank you, Swap.com.

Date of experience: September 21, 2016
Georgia
2 reviews
0 helpful votes
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Great variety and prices
September 22, 2016

I discovered Swap through My Points and love it. I have ordered two shirts from them and was impressed with the quality and price.

Date of experience: September 21, 2016
Georgia
1 review
0 helpful votes
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Love this company!
September 21, 2016

Have bought items three or four times now... have only had to return a few items, and the return process was easy. Was reimbursed for the item once they received it, or "store credit" once when a dress was "too long". Love the way you can search for only things in the size you are looking for. And, not nearly as expensive as buying brand new clothing! It's the "thrift shop" without having to look through the racks! LOL! Will probably buy more from them!

Date of experience: September 20, 2016
Florida
3 reviews
0 helpful votes
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First time I used them everything was perfect... the delivery, the description the quality. I will continue to go to this site before all others which are similar.

Date of experience: September 18, 2016