Swap.comReviews 1,191

Hi Everybody!
I am NOT new at second hand shopping per say. I love Goodwill, etc., but this second hand shopping online is even better! Nothing but GOOD to say about their service, and I have not gotten into the swapping mode yet. Just shopping so far. Not disappointed at all. The swapping mode sounds interesting. I am just happy to find a way to shop without leaving the house!
I say, in my opinion they have done well. I trust them and I will continue shopping here. I did read other reviewers that are not happy. That's too bad. Anyway! Enjoy!
LuLu in California

Like many Americans today, of any adult age, my rent takes up 70% of my Income! The only way I could afford to buy for 17 Great Grandchildren this year was to buy exclusively from Swap.com. The conditions, be it brand new and with tags, or used, are exactly as stated, and except for not knowing how to put batteries in one perfect Interactive Learning Toy for a newborn (I learned how with Swap Assistance, lol) I have been overjoyed with every item ordered! Try it, and many thanks to the families who make extra money selling items on Swap!

I have bought thousands of dollars worth form this company. They only accept half of what I send in( I worked as a retail merchandiser for 15 years). They take 6 weeks to upload your merchandise, they often place returned items on the Ship Items To Me portion of your account, prompting several e-mails to correct. There is not a phone number to contact a human voice. This morning I get a message I am restricted from sending things in. The merchandiser I believe is trying to do a competent job but has no formal experience, thus massive amounts of mistakes are made in accepting clothing and advertising correctly. This could have been a great concept. Tradesy and Thread up have been easier to deal with.

I normally don't write bad reviews. Truly. But I sent 26 items to them to consign after thoroughly reading all the fine print. I only sent 26 as a tester to see if I enjoyed the timeframe/efficiency and to gauge whether or not the time spent was worth the return. I'm glad I only sent in 26 items.
Half were rejected, which I expected - and I chose to donate them. I got an email confirmation of the donation but only that they were donated. They do not tell you where, when or how - nor do they give you a tax receipt. I have a feeling they just go on their clearance rack to be sold.
I set the price for the accepted items, a little higher than normal because I understood that there was a 30% commission fee plus a $1.50 cost per item. Which would leave me with about $0.60 per item after it all is said and done... So it comes time for my pay out and it says $0.00 because at the END OF IT. They charge you an INBOUND FEE.
Let that sink in.
After all the fees, they take up to a month to send you a payout which winds up being ZERO. They're getting consigners new with tags/gently used items for free and then selling it to other people for cheap because it costs them next to nothing. That is also why they don't ask for your checking account, or a preferred method of refund once your items have been accepted because they don't intend on paying you at all. I will never ever ever ever use them again. Shameful.

Is been more than 6 months since I sent my box. I checked everything against their accepted list before I sent them. Most were rejected and they charge you to have them sent back. So far, of the items sold, I have not recieved a penny. Then today, I get an email saying my account is suspended for my reject rate. Only after I ask to hey my remaining items returned and requested my account closed (and inform them I will be telling my friends and family not to use them and why), do they respond and tell me it was an error that I recieved the email about my account being suspended. Don't waste your time or money.