website thubmnail of Swap.com

Swap.comReviews 1,191

2.6

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Swap.com Reviews Summary

Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.

service
142
value
137
shipping
136
returns
91
quality
128

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Florida
1 review
0 helpful votes
Follow Danette T.
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Love this swap.com
March 22, 2017

Am very happy and pleased with the outfits that I found for my kids this Easter and very affordable. I will be coming back again and shop more in this drift store on line in the near future

Date of experience: March 21, 2017
Texas
1 review
16 helpful votes
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I have a limited clothing budget, and stumbled across swap.com looking for cheaper clothing online. I have only put in two orders, but both arrived within a decent amount of time, about a week plus or minus a day or two, (if you're spoiled by a certain site's prime shipping, the wait is a bummer) and everything was in excellent condition. The photos on the site are accurate, their customer service is prompt and polite, and you can even pay through your Amazon account, huge added bonus! I love them and will continue to shop there.

Date of experience: March 20, 2017
Florida
1 review
0 helpful votes
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Sad I didn't find this site a long time ago! So happy with the positive shopping experience, I could have been saving a lot of money!

Date of experience: March 20, 2017
Oregon
11 reviews
33 helpful votes
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Awesome Deals at Swap
March 19, 2017

You've got to shop at Swap. They have brand name clothing with awesome prices. I've had nothing but positive experiences shopping with them. Easy checkout, fast shipping. So if you like bargains you should check Swap.com out.

Date of experience: March 18, 2017
Arkansas
1 review
0 helpful votes
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I have been ordering from swap.com for quite some time now and have NEVER been disappointed with each item that I've ordered.

Date of experience: March 17, 2017
Texas
1 review
0 helpful votes
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I am so glad I ran across swao.com. Tge items were what I expected. Shipping coukd be tracked. Excellent website to shop on...

Date of experience: March 14, 2017
New York
1 review
15 helpful votes
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This company is a complete rip off! They take 2-3 months to "process' your box then give you week to ship your items back and supposedly "donates" the rejected items. You and i both know that is lie! Ive used this company for over a year and half and there current business practices are horrible. The commission was reasonable now you better hope you get at least 30% of the sales price. They changed alot. I even went to ship a box at fedex and the lady scanning my items said, yea i use to ship items to them and she says she stopped as well. Its a complete rip off and i think they are not really "donating" anything. Clearly they are now making so much money off of your stuff that they got greedy with there business practices. There are always 'missing boxes" and "donating boxes" Its not worth the effort to even send them items. When they first started it was pretty decent now, they are a complete rip off.

Date of experience: March 14, 2017
New Jersey
1 review
0 helpful votes
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Designer brands, clothing in excellent condition. I got a light olive green suede jacket, with beautiful buttons (with tags still attached) for $15. I have gotten so many compliments for it as well as for other clothing from swap.com.

Once, I bought new baby clothing that was gorgeous and originally expensive at prices that were SO affordable I couldn't believe it.

I like that on the site you can specify not only the size, color and style of items you want to be shown, but also condition in categories like "new with tags", "like new",
"very good", etc.

The one time I had to return a few items that didn't look well on, swap.com made the process extremely easy. The return label was emailed to me and full price was refunded.

It also makes a difference to me that I can use Paypal for payment and don't need to disclose any credit card information.

This is my favorite clothing online shopping site!

Date of experience: March 14, 2017
Florida
1 review
13 helpful votes
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Everything comes as described and pictured. Extremely easy to use the website. All the great prices of a thrift store while never having to leave home. I especially love this website for the children's clothes. They grow out of them so fast, I never want to pay full price for something that will be worn less than a year.
The packaging is great as well, everything is folded perfectly. Best online shopping in my experience.

Date of experience: March 13, 2017
California
4 reviews
0 helpful votes
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I cant say enough wonderful things about this site! FANTASTIC prices and selection of clothing!

They make it so easy to specify the type, style, color, size, etc., even the Maker youre looking for and you wont believe the prices! I had paid $25+ at the store for my favorite jeans and found them here for only $7.20 each. I bought 3 pair, in excellent condition and they fit perfectly!

The next time I bought a couple more pair, but unfortunately one pair was too big. NO PROBLEM I emailed them and they emailed me back a return shipping label and THEY even paid the return shipping costs!

I highly recommend this site to everyone before going any place (store/online) for whatever you're looking for.

Thank you SWAP.COM from a truly satisfied and life-long customer!
Judy C.

Date of experience: March 12, 2017
Tennessee
1 review
13 helpful votes
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What a joke.
March 12, 2017

The biggest lie, scam joke I ever seen. I sent a full bag of clothes good clothes some were never added and others wasn't good enough. After it took my money for paying for my shipping label or bag, whatever I believe I have made 2.30. And it's been months. Not to mention when I have my mom drop off the bag with ups the charged her 40.00. Scam u would be better off having a garage sale.

Date of experience: March 11, 2017
Pennsylvania
3 reviews
0 helpful votes
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Great shopping
March 12, 2017

Love this site. Have purchased many items, from maternity to baby to men's, very happy! Fast shipping, huge selection of items.

Date of experience: March 11, 2017
Michigan
1 review
0 helpful votes
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I've been using Swap.com for a few months now. I've had only good experiences with their merchandise and customer service. The children's books and clothes are a great value. I've been pleased with most of the women's clothing I've ordered as well.
Returns are easy too with quick refunds.

Date of experience: March 10, 2017
Illinois
1 review
0 helpful votes
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Best of the best
March 10, 2017

I first saw swap on an advertisement on TV so I decided to try it out. After my 1st purchase, I have made 5 more with each purchase having like 5 - 6items, and why, i am addicted to swaps high quality items at such low price.

Date of experience: March 10, 2017
Florida
2 reviews
1 helpful vote
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I recently purchased 4 dresses, all that I consider to be very good, quality brands. They arrived quickly, and appeared unworn! The best part? 4 dresses for under $40.00! I immediately placed another order. Same positive experience! I'm amazed!

Date of experience: March 8, 2017
Arizona
2 reviews
1 helpful vote
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GREAT SITE
March 8, 2017

Had a BLAST shopping on swap.com. I had a hard time staying focused on what I needed, as there are SO MANY GREAT Deals.
I definitely will shop this site again!

Date of experience: March 8, 2017
Ohio
3 reviews
5 helpful votes
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I began using swap.com for the first time about last spring. I recall being overjoyed by their resonance prices. It was like shopping at a neighborhood thrift store from the comfort of my bed. My first order I recall buying about 4 or so sun dresses, a toddler coat fory daughter and I believe another article of clothing or two for my daughter and it was all under $60. The second time I bought more about 4 more sundresses and again a couple items for my daughter for about $50-60. When the fall was approaching I went looking for sweaters and items forh daughter and I was outraged at their prices as I am now. Their prices are at full retail or what you would pay if an item was on sell brand new some items even more than what the store charges. What a rip off. I guess it was too good to be true after all.

Date of experience: March 6, 2017
Nebraska
1 review
7 helpful votes
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Dont bother
March 6, 2017

Compared to thred up, this is a nightmare. The prices are inconsistent. Ive seen prices more than in the store. Example. Geranimals sell at walmart for 3.88 new and on site priced at 7.88. Prices went up signiificanty. They change daily. No online support.

Date of experience: March 6, 2017
Maryland
2 reviews
0 helpful votes
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So happy with this site, a site that finally provides you an opportunity to sell your clothes without taking a large percentage off the sale. Equally fun to shop on. Thanks you SWAP.COM!

Date of experience: March 5, 2017
New Jersey
1 review
0 helpful votes
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I have found lovely clothing items at swap. Accurate description of items, fast shipping and great prices. I highly recommend it!

Date of experience: March 3, 2017