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Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.
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Am very happy and pleased with the outfits that I found for my kids this Easter and very affordable. I will be coming back again and shop more in this drift store on line in the near future
I have a limited clothing budget, and stumbled across swap.com looking for cheaper clothing online. I have only put in two orders, but both arrived within a decent amount of time, about a week plus or minus a day or two, (if you're spoiled by a certain site's prime shipping, the wait is a bummer) and everything was in excellent condition. The photos on the site are accurate, their customer service is prompt and polite, and you can even pay through your Amazon account, huge added bonus! I love them and will continue to shop there.
Sad I didn't find this site a long time ago! So happy with the positive shopping experience, I could have been saving a lot of money!
You've got to shop at Swap. They have brand name clothing with awesome prices. I've had nothing but positive experiences shopping with them. Easy checkout, fast shipping. So if you like bargains you should check Swap.com out.
I have been ordering from swap.com for quite some time now and have NEVER been disappointed with each item that I've ordered.
I am so glad I ran across swao.com. Tge items were what I expected. Shipping coukd be tracked. Excellent website to shop on...
This company is a complete rip off! They take 2-3 months to "process' your box then give you week to ship your items back and supposedly "donates" the rejected items. You and i both know that is lie! Ive used this company for over a year and half and there current business practices are horrible. The commission was reasonable now you better hope you get at least 30% of the sales price. They changed alot. I even went to ship a box at fedex and the lady scanning my items said, yea i use to ship items to them and she says she stopped as well. Its a complete rip off and i think they are not really "donating" anything. Clearly they are now making so much money off of your stuff that they got greedy with there business practices. There are always 'missing boxes" and "donating boxes" Its not worth the effort to even send them items. When they first started it was pretty decent now, they are a complete rip off.
Designer brands, clothing in excellent condition. I got a light olive green suede jacket, with beautiful buttons (with tags still attached) for $15. I have gotten so many compliments for it as well as for other clothing from swap.com.
Once, I bought new baby clothing that was gorgeous and originally expensive at prices that were SO affordable I couldn't believe it.
I like that on the site you can specify not only the size, color and style of items you want to be shown, but also condition in categories like "new with tags", "like new",
"very good", etc.
The one time I had to return a few items that didn't look well on, swap.com made the process extremely easy. The return label was emailed to me and full price was refunded.
It also makes a difference to me that I can use Paypal for payment and don't need to disclose any credit card information.
This is my favorite clothing online shopping site!
Everything comes as described and pictured. Extremely easy to use the website. All the great prices of a thrift store while never having to leave home. I especially love this website for the children's clothes. They grow out of them so fast, I never want to pay full price for something that will be worn less than a year.
The packaging is great as well, everything is folded perfectly. Best online shopping in my experience.
I cant say enough wonderful things about this site! FANTASTIC prices and selection of clothing!
They make it so easy to specify the type, style, color, size, etc., even the Maker youre looking for and you wont believe the prices! I had paid $25+ at the store for my favorite jeans and found them here for only $7.20 each. I bought 3 pair, in excellent condition and they fit perfectly!
The next time I bought a couple more pair, but unfortunately one pair was too big. NO PROBLEM I emailed them and they emailed me back a return shipping label and THEY even paid the return shipping costs!
I highly recommend this site to everyone before going any place (store/online) for whatever you're looking for.
Thank you SWAP.COM from a truly satisfied and life-long customer!
Judy C.
The biggest lie, scam joke I ever seen. I sent a full bag of clothes good clothes some were never added and others wasn't good enough. After it took my money for paying for my shipping label or bag, whatever I believe I have made 2.30. And it's been months. Not to mention when I have my mom drop off the bag with ups the charged her 40.00. Scam u would be better off having a garage sale.
Love this site. Have purchased many items, from maternity to baby to men's, very happy! Fast shipping, huge selection of items.
I've been using Swap.com for a few months now. I've had only good experiences with their merchandise and customer service. The children's books and clothes are a great value. I've been pleased with most of the women's clothing I've ordered as well.
Returns are easy too with quick refunds.
I first saw swap on an advertisement on TV so I decided to try it out. After my 1st purchase, I have made 5 more with each purchase having like 5 - 6items, and why, i am addicted to swaps high quality items at such low price.
I recently purchased 4 dresses, all that I consider to be very good, quality brands. They arrived quickly, and appeared unworn! The best part? 4 dresses for under $40.00! I immediately placed another order. Same positive experience! I'm amazed!
Had a BLAST shopping on swap.com. I had a hard time staying focused on what I needed, as there are SO MANY GREAT Deals.
I definitely will shop this site again!
I began using swap.com for the first time about last spring. I recall being overjoyed by their resonance prices. It was like shopping at a neighborhood thrift store from the comfort of my bed. My first order I recall buying about 4 or so sun dresses, a toddler coat fory daughter and I believe another article of clothing or two for my daughter and it was all under $60. The second time I bought more about 4 more sundresses and again a couple items for my daughter for about $50-60. When the fall was approaching I went looking for sweaters and items forh daughter and I was outraged at their prices as I am now. Their prices are at full retail or what you would pay if an item was on sell brand new some items even more than what the store charges. What a rip off. I guess it was too good to be true after all.
Compared to thred up, this is a nightmare. The prices are inconsistent. Ive seen prices more than in the store. Example. Geranimals sell at walmart for 3.88 new and on site priced at 7.88. Prices went up signiificanty. They change daily. No online support.
So happy with this site, a site that finally provides you an opportunity to sell your clothes without taking a large percentage off the sale. Equally fun to shop on. Thanks you SWAP.COM!
I have found lovely clothing items at swap. Accurate description of items, fast shipping and great prices. I highly recommend it!
Answer: I have only placed one order so far. I ordered 10 blouses. I returned 5, due to size issues. All 10 blouses were nice, but 5 did not fit quite right due to different manufacturer's. You need to get an RMA # for returns. I was promptly refunded my money for the 5 blouses. I would order again in the future. I am not aware of any return quantity restrictions. Hope this helps.
Answer: If you want to sell clothes, all the information is on their website. Basically, they get a percentage and then they pay you thru an existing PayPal account that you set up.
Answer: Hi Patricia, We are on about a 55-60 day delay in processing inbound shipments. When your items are processed, you will be notified via email that they are ready to be priced. Have you sent an email to our support team at assistance@swap.com yet? A member of our team can look up your account information and give you a better idea of exact when you can expect to see your items. Thank you, Lauren Swap.com Support Manager
Answer: Same here, I sent a box in June and have received nothing nothing saying it was accepted or rejected absolutely nothing. I've sent 5 emails and nothing. I will be contacting the better business bureau as well.
Answer: I don't think so. I've sold and from my experience it varies. The things that I thought would sell first, haven't sold yet. It varies by what people are looking for at the time. I've bought all different seasons at random times. I buy by what's a great deal. When selling, group like items together. I've noticed multiple things sell first.
Answer: Hi Jo, That is correct. You can return items that do not fit as long as you request the return within 30 days. We will send you a pre-paid UPS shipping label to send back your return free of charge. Once the return is received, we will refund your card within five (5) business days. If you have any further questions, please do not hesitate to contact us at assistance@swap.com. We are happy to help! Best, Matt
Answer: There's no way for them to go over prices. They have to see the items and determine from going over it, if it's acceptable, once it's accepted, then you have to determine the price you want to sell it for. You could try searching on their site for similar items and see what they are priced at. I did notice when pricing my items that I'd get a little notice with recommended prices, which was very helpful. I didn't have a good experience selling but many others have. Make sure you take pictures of your items, that's very important. I appreciated that their site is set up to allow you to take back your items if you changed your mind about selling them. I'm in the process of getting back my items. Hopefully it works out well and I get all my items back.