Swap.comReviews 1,191

I sent my items to Swap.com and found out it takes 30 days to process. OK fine. Finally get an email stating my items had been added to my account. Well come to find out they added my items and someone else's items all to my account. The items I sent in, I did not have a detailed list of and considering they don't usually accept all the items. How am I supposed to know which items they sent to donate, which items correctly got added to my account and which items were incorrectly not added to my account. I sent them multiple emails asking for a good faith move on their part to make it right. So far, I have only gotten more emails back saying I have to provide them with a list of items that I sent. Nice job swap.com, nice job.

I have been selling on this site for several years. When I first started, I loved it. But they have increased their selling fees to a point where the Seller is left with very little profit. And buyers are no longer able to get quality clothing at the discounts they advertise because the Sellers have to increase prices in order to make any money. I have decidded I'd rather donate my clothes than help this company make money at my expense.

Sawap.com has become a leading and massive online business for consigned and used clothing with toys for babies and kids, and apparel for babies and children, women, and now men of all sizes, as well. It takes just a bit to read the online articles to learn the ropes, but there is plenty of friendly manpower via email to answer questions and provide help for the asking. I usually sell at least one or two things daily which is really amazing considering my items are set against tens of thousands of others. YET THE SYSTEM DOES WORK.AND SMALL AMOUNTS DO ADD UP. Anything which doesn't sell I can ether donate, or for a slight fee have shipped back to me. Plus, I just love to shop and find special buys at Swap for my grandchildren I think they have extremely high standards for quality, and I often find brand new merchandise to buy there as well! There have been a couple instances where I have had questions or seemed to be in disagreement. The several people I've been in touch with have treated me with great caring and polite respect as they dealt with my problem or questions. The best thing is no one has seemed in a hurry, but has always wanted to make sure I was satisfied with the answer i'd received. With this kind of business ethic, I'm expecting to see Swap around for a very long time. Swap.com, I THINK YOU'RE DOING GREAT-Keep on being flexible and lookiNg for ways to improve and being willing to make changes. THANK YOU! Jed

I sent over 15 boxes to them since 2014. Two boxes they didn't take and I worked very hard to get them ready for sending. Then I put some of the stuff they didn't take in a different box with other stuff I never sent them and they took it. There was something I got from them that didn't fit right on me and I put it in a box to send to them and they didn't take it and got it sent back to me and then I sent it a 2nd time back and they took it. I think it is who looks at it at the time they get to your box. They have good stuff and bad stuff. I had some dresses I got that was a womens size M and they thought it was a kids size 8. They are good for kids clothes but to get stuff for me it is not much better. I got a sweater for my son and it said kids L and when I got it home it fit him like a men's L but when my hubby tried it on it fit him like a men's M. Some of the clothes they put in the kids side is really for women and men.
I still use the site but not as much as I did in 2014 to 2016.

The items I purchased arrived even better than described. Prices were even less than local thrift stores without having to leave the house. All of my clothing items looked brand new, and the packaging was just right-not too much, not too little. This is my favorite new site to shop for pre-loved clothing. Would love to see more functionality on the mobile app (the ability to see and track placed orders) and a few more pictures of the items particularly of the brand/fabric content tags. Also, the search function/item specifics/titles could be a bit more specific to make sorting/searching for items easier. Very happy with my purchase and will shop here again!

I've bought from them. Items were good priced and still had use. Not perfect. Sending items is very frustrating. Changing criteria, different acceptance, different ideas of what fair, good and new condition means (I sent new, never been worn items and they listed them in fair condition). The rejection is a nightmare. You send them quality items that they reject and yet they sell you junk from someone else. You wind up paying to send them items that they then refuse to sell and you have to pay to get them sent back. Wouldn't be such a big deal if you knew your items were worth donating instead of selling. Seriously, if I wanted to donate I could have dropped them off at Goodwill (for free! With a tax break!). Stick to your local consignment stores, ebay or craigs list if you want to make money off anything or value. These folks also loose pieces of sets and damage your stuff.

I sent a box of nice clothing and at least 4 pairs of never worn Jessica Simpson shoes. 1 pair was rejected, yet I NEVER wore them. I sold a few items, and I knew there was the 11.40 fee and the 30% they take and 1.50 per item, yet they still charged some other additional fee's, so I ended up with a payout of 0. Ad its never really told to you what they "additional " fee is. Don't sell here. They take what they want and say it doesn't meet their standards, then if you want the items back you have to pay shipping fee's. And even when you sell and it looks like your getting a payout, they take it. Unreal how this scam was not shut down yet? Can't anything be done. They are stealing and finding a way to get away with it. 2 big boxes of items I sent months ago... and I sold thing and still made 0. What a JOKE!