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Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.
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I use swap mostly for kids & maternity. I enjoy the site and the shipping has been relatively quick.
This company is terrible. My petite 10 year old daughter wears a size 8 so that is what I ordered but nothing fit and Swap refused to issue me a refund. If you ever do have to return anything to these people say that it is because it was wrongly described. They will only issue a refund if they decide its their fault you can't keep something. But they refuse to actually check if a size is correct and refuse to fix mistakes.
I live in Australia and found it is so easy to shop for things for my grand daughter in USA. There are lots of things to choose from and I love bargains!
I just received my first purchase from Swap.com and I was very impressed. I assumed most of the items were used but all of my choices looked brand new. From Thinsulate gloves to cardigan sweaters to a cute pair of Hello Kitty inline skates in pristine condition, everything exceeded my expectations. To top it off the prices were exceptional!
Very impressed with my first order from swap.com.
Items arrived nicely packaged and all were as described. The values were terrific! I had no need to return anything this time, but the process looks easy.
I just started shopping at swap.com they have great prices and good merchandise and so convenient to shop
Swap.com has been a game-changer. Their inventory is extensive and they have good filtering options. My items have always been clean and packed nicely. My favorite part is the free returns- the process is easy and quick, I send back what I don't want, and use the store credit or Paypal cash to try again. Excellent prices too, I recommend this site whenever I can.
The first time I made a purchase on Swap.com, I had won a gift certificate for that site. That was a very positive experience, and I have been buying items from Swap.com ever since. The quality is great, the way they package the items to ship is amazing, and the prices are a blessing for those without much money to spend. It's worth looking into for anyone wanting a break in spending on necessities.
Great items an awesome amount of variety and great prices on name brand merchandise. I couldn't be happier andI am a customer for life! Thanks swap.com!
I've sold and bought through SWAP.com and it has been great! So easy to send in items to consign with their prepaid labels. Items have sold well and much more quickly than I expected. All items that I've purchased have been exactly as described; they arrived quickly and I've thoroughly enjoyed the vast selection. Overall rating 5-STARS PLUS!
I found swap.com when I was looking for a low cost option to buy my kids swimsuits for our upcoming beach vacation... I was able to get 6 swim suits for $24... The quality of each item was more than I expected... The packaging was really great and delivered in a timely manner... I cant say enough good things about swap.com
I Love this site! Everything was neatly packaged and absolutely what was advertised. I LOVE the idea of reduce, reuse, recycle and this site makes me feel So good about shopping for myself! So On Point. I showed my mom and she can't wait to order! As a teacher I give this site An easy A!
I have purchased several orders from SWAP the past two months and everything I have received exceeded my expectations! Beautiful clothes and shoes (most were brand New with tags) at deeply discounted prices! One item was too large, the return was very easy and I received a quick credit to be used on a future purchase. I LOVE SWAP!
I found Swap.com by accident and now I'm addicted. The quality of the clothing is as close to brand new as you can get, the prices are amazing and the delivery time is impressive... Needless to say, it's the only place I order from now. Keep up the great work Swap.com.
For $63 I got a shirt, 4 dresses and 4 pairs of heels.
Brands:
Shirt: Fifth Sun
Dresses: Love Rocks, Xhilaration, Rue 21, Ya Los Angeles
Shoes: Guess, Charlotte Russe, Candies, Chinese Laundry
9 items for $63. Super cute stuff.
How does the site and the sellers afford to sustain at such amazing prices and high quality items? I would never get deals like this at any thrift store, not even Goodwill.
Happy I found this site and it's refreshing to see such positivity about a site like this in these times. Even their BBB rating is top notch. SWAP.COM - DOING IT RIGHT.
I came across this website by chance and have so far made 2 clothing purchases. I am so happy with the quality and quick deliveries...
The coat I ordered came exactly in the color, the size, the style as shown in the picture. It fits great and feels (and smells) like new! The price is unbeatable! The time of delivery could be a little faster, but we live far out in nowhereland, so we are used to late deliveries. I already recommended swap.com after one day!
I started with ordering only a couple of items at a time, not sure of what the quality of the items ordered and what the service would be. Did the same with another similar website.
So far, Swap has been outstanding and I am now renewing a large part of my closet with this online store: ordering is easy. Delivery is rapid. Returning is a piece of cake and credit is put back to my account in just a couple of days.
No hassle, no risks. Love it.
I've ordered from swap.com numerous times for myself and kids and have been pleased every time. The quality of the items is great and the prices can't be beat! Swap.com has spoiled me - I can't hardly bring myself to buy new and pay full price anymore!
My purchase was great, cute bathing suits, good condition and fast service, will definitely buy again from here
Answer: I have only placed one order so far. I ordered 10 blouses. I returned 5, due to size issues. All 10 blouses were nice, but 5 did not fit quite right due to different manufacturer's. You need to get an RMA # for returns. I was promptly refunded my money for the 5 blouses. I would order again in the future. I am not aware of any return quantity restrictions. Hope this helps.
Answer: If you want to sell clothes, all the information is on their website. Basically, they get a percentage and then they pay you thru an existing PayPal account that you set up.
Answer: Hi Patricia, We are on about a 55-60 day delay in processing inbound shipments. When your items are processed, you will be notified via email that they are ready to be priced. Have you sent an email to our support team at assistance@swap.com yet? A member of our team can look up your account information and give you a better idea of exact when you can expect to see your items. Thank you, Lauren Swap.com Support Manager
Answer: Same here, I sent a box in June and have received nothing nothing saying it was accepted or rejected absolutely nothing. I've sent 5 emails and nothing. I will be contacting the better business bureau as well.
Answer: I don't think so. I've sold and from my experience it varies. The things that I thought would sell first, haven't sold yet. It varies by what people are looking for at the time. I've bought all different seasons at random times. I buy by what's a great deal. When selling, group like items together. I've noticed multiple things sell first.
Answer: Hi Jo, That is correct. You can return items that do not fit as long as you request the return within 30 days. We will send you a pre-paid UPS shipping label to send back your return free of charge. Once the return is received, we will refund your card within five (5) business days. If you have any further questions, please do not hesitate to contact us at assistance@swap.com. We are happy to help! Best, Matt
Answer: There's no way for them to go over prices. They have to see the items and determine from going over it, if it's acceptable, once it's accepted, then you have to determine the price you want to sell it for. You could try searching on their site for similar items and see what they are priced at. I did notice when pricing my items that I'd get a little notice with recommended prices, which was very helpful. I didn't have a good experience selling but many others have. Make sure you take pictures of your items, that's very important. I appreciated that their site is set up to allow you to take back your items if you changed your mind about selling them. I'm in the process of getting back my items. Hopefully it works out well and I get all my items back.