website thubmnail of Swap.com

Swap.comReviews 1,191

2.6

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Swap.com Reviews Summary

Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.

service
142
value
137
shipping
136
returns
91
quality
128

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Ohio
1 review
0 helpful votes
Follow Christine S.
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I use swap mostly for kids & maternity. I enjoy the site and the shipping has been relatively quick.

Date of experience: April 4, 2017
Colorado
1 review
8 helpful votes
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This company is terrible. My petite 10 year old daughter wears a size 8 so that is what I ordered but nothing fit and Swap refused to issue me a refund. If you ever do have to return anything to these people say that it is because it was wrongly described. They will only issue a refund if they decide its their fault you can't keep something. But they refuse to actually check if a size is correct and refuse to fix mistakes.

Date of experience: April 1, 2017
Australia
1 review
0 helpful votes
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So easy to shop!
March 31, 2017

I live in Australia and found it is so easy to shop for things for my grand daughter in USA. There are lots of things to choose from and I love bargains!

Date of experience: March 30, 2017
Illinois
2 reviews
0 helpful votes
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I just received my first purchase from Swap.com and I was very impressed. I assumed most of the items were used but all of my choices looked brand new. From Thinsulate gloves to cardigan sweaters to a cute pair of Hello Kitty inline skates in pristine condition, everything exceeded my expectations. To top it off the prices were exceptional!

Date of experience: March 30, 2017
Arizona
5 reviews
0 helpful votes
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Very impressed with my first order from swap.com.
Items arrived nicely packaged and all were as described. The values were terrific! I had no need to return anything this time, but the process looks easy.

Date of experience: March 29, 2017
Tennessee
1 review
1 helpful vote
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Great place to shop
March 29, 2017

I just started shopping at swap.com they have great prices and good merchandise and so convenient to shop

Date of experience: March 29, 2017
New York
4 reviews
13 helpful votes
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Swap.com has been a game-changer. Their inventory is extensive and they have good filtering options. My items have always been clean and packed nicely. My favorite part is the free returns- the process is easy and quick, I send back what I don't want, and use the store credit or Paypal cash to try again. Excellent prices too, I recommend this site whenever I can.

Date of experience: March 29, 2017
New Jersey
4 reviews
13 helpful votes
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The first time I made a purchase on Swap.com, I had won a gift certificate for that site. That was a very positive experience, and I have been buying items from Swap.com ever since. The quality is great, the way they package the items to ship is amazing, and the prices are a blessing for those without much money to spend. It's worth looking into for anyone wanting a break in spending on necessities.

Date of experience: March 28, 2017
Missouri
1 review
0 helpful votes
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Great items an awesome amount of variety and great prices on name brand merchandise. I couldn't be happier andI am a customer for life! Thanks swap.com!

Date of experience: March 28, 2017
Arkansas
1 review
0 helpful votes
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I've sold and bought through SWAP.com and it has been great! So easy to send in items to consign with their prepaid labels. Items have sold well and much more quickly than I expected. All items that I've purchased have been exactly as described; they arrived quickly and I've thoroughly enjoyed the vast selection. Overall rating 5-STARS PLUS!

Date of experience: March 28, 2017
Texas
1 review
1 helpful vote
Follow Heather C.
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I found swap.com when I was looking for a low cost option to buy my kids swimsuits for our upcoming beach vacation... I was able to get 6 swim suits for $24... The quality of each item was more than I expected... The packaging was really great and delivered in a timely manner... I cant say enough good things about swap.com

Date of experience: March 28, 2017
New York
1 review
0 helpful votes
Follow tah k.
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I Love this site! Everything was neatly packaged and absolutely what was advertised. I LOVE the idea of reduce, reuse, recycle and this site makes me feel So good about shopping for myself! So On Point. I showed my mom and she can't wait to order! As a teacher I give this site An easy A!

Date of experience: March 27, 2017
Pennsylvania
1 review
0 helpful votes
Follow Lori I.
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I have purchased several orders from SWAP the past two months and everything I have received exceeded my expectations! Beautiful clothes and shoes (most were brand New with tags) at deeply discounted prices! One item was too large, the return was very easy and I received a quick credit to be used on a future purchase. I LOVE SWAP!

Date of experience: March 27, 2017
Illinois
1 review
0 helpful votes
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Love Swap.com
March 26, 2017

I found Swap.com by accident and now I'm addicted. The quality of the clothing is as close to brand new as you can get, the prices are amazing and the delivery time is impressive... Needless to say, it's the only place I order from now. Keep up the great work Swap.com.

Date of experience: March 26, 2017
California
2 reviews
8 helpful votes
Follow Sheila A.
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For $63 I got a shirt, 4 dresses and 4 pairs of heels.

Brands:

Shirt: Fifth Sun
Dresses: Love Rocks, Xhilaration, Rue 21, Ya Los Angeles
Shoes: Guess, Charlotte Russe, Candies, Chinese Laundry

9 items for $63. Super cute stuff.

How does the site and the sellers afford to sustain at such amazing prices and high quality items? I would never get deals like this at any thrift store, not even Goodwill.

Happy I found this site and it's refreshing to see such positivity about a site like this in these times. Even their BBB rating is top notch. SWAP.COM - DOING IT RIGHT.

Date of experience: March 25, 2017
Florida
1 review
1 helpful vote
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Lucky find
March 24, 2017

I came across this website by chance and have so far made 2 clothing purchases. I am so happy with the quality and quick deliveries...

Date of experience: March 24, 2017
Wisconsin
1 review
0 helpful votes
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The coat I ordered came exactly in the color, the size, the style as shown in the picture. It fits great and feels (and smells) like new! The price is unbeatable! The time of delivery could be a little faster, but we live far out in nowhereland, so we are used to late deliveries. I already recommended swap.com after one day!

Date of experience: March 22, 2017
Florida
1 review
1 helpful vote
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I started with ordering only a couple of items at a time, not sure of what the quality of the items ordered and what the service would be. Did the same with another similar website.
So far, Swap has been outstanding and I am now renewing a large part of my closet with this online store: ordering is easy. Delivery is rapid. Returning is a piece of cake and credit is put back to my account in just a couple of days.
No hassle, no risks. Love it.

Date of experience: March 22, 2017
Georgia
1 review
1 helpful vote
Follow Renee E.
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I've ordered from swap.com numerous times for myself and kids and have been pleased every time. The quality of the items is great and the prices can't be beat! Swap.com has spoiled me - I can't hardly bring myself to buy new and pay full price anymore!

Date of experience: March 22, 2017
Delaware
1 review
0 helpful votes
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Bathing suits cute
March 22, 2017

My purchase was great, cute bathing suits, good condition and fast service, will definitely buy again from here

Date of experience: March 22, 2017