Swap.comReviews 1,191

I give 4 stars, because in my opinion, the shipping is super slow! Every time I have ordered, it takes close to two weeks for my order to arrive. Other than that, everything is fabulous and I will continue to shop with swap. Great quality, great prices!

I wanted to like Swap.com because I love getting slightly used good quality clothes. However, I am very unhappy with my experience with their return policy and customer service. DO NOT BELIEVE it when they state that "we offer 100% refund guarantee for purchases". They do not. I found out after I filled out the return form that they only offer refunds for certain types of returns. They disputed with me that the clothes smelled of smoke and only offered me a store credit. And they didn't seem to care at all about my satisfaction.

I am so happy with my purchase from swap.com! Not only was i able to find multiple dresses, swimsuits, shoes, and matching outfits for my toddler girls, but i also was able to find brand new room decor for less than a quarter of the price if i had bought new from a big chain retailer. My girls room is precious with giant tree and flower decals, and closet full of pretty like new dresses thanks to swap! AND the best thing was the price! Package came right to my door! So convenient thanks again :)

I was browsing on Swap out of curiosity. Although I wouldn't purchase on this website unless you know how a brand fits your size. They don't give enough details about anything. Knowing a size of a package is not the same as knowing the size of a pair of pants. Swap had a pair of jeans listed just called "Jeans". Absolutely no brand, no information, no measurements, no details. How are people supposed to know to buy this if all you're telling them is that it's a size Large?

As a consumer, I would highly recommending researching before purchasing from Swap. It seems like the prices are comparable to brand new items at certain stores, so why bother purchasing from here? I get if you live in an area that doesn't have stores available, but buying things from here, you're going to run into the risk of a complicated return.

On top of that, I wouldn't sell to them either. Their process seems close to criminal as ThredUp. $11 to process the items as a flat fee, that is fine and I'm willing to accept it. But 30% and $1.50 on each item? And on top of that, reject most of my items I sent over? No thanks. And I always thought eBay ripped me off on fees, but this website here is a winner. Again, good for buying, if you know what you're buying, and know you're not getting ripped off. However, bad for selling; in which case, if no one sold to them, they would have no inventory. Good!

This is What has happened since my last review. I have sent items twice so I completely understand their requirements. I also sell high end designer items myself on eBay and in 5 years have never had a return or complaint, so I know what "excellent" condition. I sent about 20 items, and they take the shipping cost out of your commission. When they said they had rejected an item, it was actually a picture of many items rolled into a ball, I could see the arm of a white old Navy jacket that was brand new, tags, perfect. They sent the items back, which I again paid for. They put these little smiley stickers where the damage supposedly was. I thought the stickers must be covering the damage, but out of 10 garments returned, all were 100% perfect, with the exception of a small stain at the hem of a shirt I sent directly from being dry cleaned. My cleaner has always told me when there was a stain she couldn't get out, so I think it was stained at their end. I emailed them my disappointment in the way me and my clothes were treated (I sent them neatly folded in tissue, etc. and they were just thrown wrinkled up in a box when I received them. I also told them I would never do business with them again. Then, a few days ago I got an email regarding a box I supposedly was going to be sending them stating that since I had so many items rejected before, I had to reach a certain standard with my new box or they would no longer accept clothes from me! I emailed, saying I had not and would never again send them anything, and reminded them the last items that were rejected were their fault, which at the time they in so many words admitted to. I just tried this for fun, but please listen to me, unless you really need $20 for selling dozens of items after you pay for shipping, their very high commission, and another charge on top of that of $1.50 an item (?!) I highly suggest just giving them to friends or give to the charity of your choice. Total absolute waste of time. Believe me, the only one who makes money is them.

I am so pleased with my purchase from Swap.com that it is hard to put into words. They have such a variety of clothing that i didn't finish browsing and I have already started working on a new order. They shipped fast, the descriptions were perfect! I was very impressed with the condition of everything i bought! I so recommend anyone to visit swap.com. The prices are unbelievably affordable! I'm so glad I found their website! THANK YOU SWAP.COM!