website thubmnail of Swap.com

Swap.comReviews 1,191

2.6
How would you rate Swap.com?
grey star
grey star
grey star
grey star
grey star

Swap.com Reviews Summary

Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.

service
142
value
137
shipping
136
returns
91
quality
128
Louisiana
1 review
1 helpful vote
Follow JoAnn L.
Unfollow JoAnn L.
Send Message
Share Review
Report Review

I've only made one purchase but my items arrived in about a week. The condition was far better than I could have imaged. No more sorting through local thrift store, I'm officially hooked. Much easier to find what I'm looking for. Try it you won't be disappointed.

Date of experience: June 5, 2017
Virginia
1 review
1 helpful vote
Follow Julie L.
Unfollow Julie L.
Send Message
Share Review
Report Review

I love this site. Finally a decent online second hand store. All the items I've ordered arrived quickly and were clean and fit perfectly. If you want some nice clothes at a good price this is the way to go not to mention it helps recycle the items as well. I highly recommend this store.

Date of experience: June 5, 2017
Georgia
1 review
1 helpful vote
Follow Terry J.
Unfollow Terry J.
Send Message
Share Review
Report Review

First time shopper
June 4, 2017

Had my first experience with swap.com and was amazed at the proficiency of this site. All items I ordered arrived way before i expected it and was exactly as described on the site. Would highly recommend this site for anyone wishing to receive quality merchandise at a much reduced price.

Date of experience: June 4, 2017
Florida
2 reviews
0 helpful votes
Follow Mona W.
Unfollow Mona W.
Send Message
Share Review
Report Review

The clothes were cleaned and in individual bags. They were shipped in a reasonable time. I was very satisfied with my order and will order again.

Date of experience: June 1, 2017
Massachusetts
1 review
0 helpful votes
Follow Cynthia H.
Unfollow Cynthia H.
Send Message
Share Review
Report Review

Cindy
June 1, 2017

I had a great experience! I want to tell everyone. What a great idea to share gently used clothing and the prices were great also!

Date of experience: June 1, 2017
Wisconsin
1 review
0 helpful votes
Follow Jess W.
Unfollow Jess W.
Send Message
Share Review
Report Review

I have ordered a few times so far and will definitely be back for more! Very pleased! Prices are phenomenal as well as the products!

Date of experience: May 31, 2017
Louisiana
4 reviews
45 helpful votes
Follow Laurie P.
Unfollow Laurie P.
Send Message
Share Review
Report Review

I am disabled. Swap is the only company that has been kind enough to mail me a return label as i can't print from home and to order a ride to the library is very expensive for wheelchairs. There clothes have been awesome. Most are cheaper than Goodwill. I am faithfully a new customer with four orders under my belt. I recommend 100 percent to anyone. They have tons of selection in all sizes. I will be a life customer!

Date of experience: May 28, 2017
Washington
2 reviews
0 helpful votes
Follow Kayla P.
Unfollow Kayla P.
Send Message
Share Review
Report Review

I have two young children and so going to the shops is tricky. So when I discovered swap.com, I was immediately excited to shop! I got everything I needed for summer and all the brands I love. Their quality filter is great, so you can choose the condition of the clothing. And the price is so affordable. It makes shopping easy and fun.

Date of experience: May 27, 2017
Illinois
1 review
0 helpful votes
Follow Gay Q.
Unfollow Gay Q.
Send Message
Share Review
Report Review

I ordered men's shorts for my son to work in. He is a boat mechanic and his clothes take a beating from oil, grease, battery acid etc. He wasn't real happy when I told him the shorts were not new and the box sat unopened for a few days. I finally told him to at least look at them or I would give them to one of his three brothers. He did and was he surprised! He couldn't believe the whole box was under $50 and the shorts looked brand new.

Another time I ordered four pair of Levi jeans for one of my other sons, had them shipped to his address and forgot to tell him. He called me and told me he received a box of jeans. I told him I ordered them from Swap.com and he couldn't believe they weren't new. He said they were too nice to wear where he works, which has something to do with oil fields.

I have been pleased with every item I have purchased and with every item I have sold. Selling is so easy on this site too!

Date of experience: May 27, 2017
Florida
1 review
1 helpful vote
Follow Jessica L.
Unfollow Jessica L.
Send Message
Share Review
Report Review

I love this site
May 27, 2017

I wanted to test the site after hearing it on a talk show. I sent in 7 sweaters. I have. $12 on my pay pal account. I could of sent more items in a box but like I said I was testing it. They take a certain percentage and $15 if they send you a box and label. If I put more in the box I would of made out even better. It took about 3 months for them to get to the box and inspect it. The cloths must be clean no animal hairs, dirt, stains, zippers work. I just sent in a box with a lot of disney baby cloths never used. Im going to see how much I get this time and if the the 3 month wait is shorter.

Date of experience: May 26, 2017
Kansas
1 review
1 helpful vote
Follow Kimberly C.
Unfollow Kimberly C.
Send Message
Share Review
Report Review

I have seen the baby/kids clothes/gear/toys/, and the Men's/women's, clothing and accessories; I have to say this is the best site I have ever visited. I introduced this site to my sister and her husband and they ordered some jeans and shirts off the site. It was great how easy it was to order and when the items arrived it was exactly what she ordered. So far I've had no problems love, love, lo-o-o-o-ve it.

Date of experience: May 21, 2017
Saint Lucia
1 review
1 helpful vote
Follow Vernette V.
Unfollow Vernette V.
Send Message
Share Review
Report Review

I wanted some maternity outfits for work and some casuals. It was an unexpected pregnancy and we were not ready to take on huge expenses however in searching the various sites I realized that it would cost me much more than I could afford. Then I went to swap. Com and read the reviews and decided to take a chance even though the items were not new. I only purchased those items"in good condition" I am satisfied with the all the 11 pieces that I bought for the price that I paid. I would recommend to anyone who wants to save on costs.

Date of experience: May 21, 2017
Washington
1 review
1 helpful vote
Follow Cheryl O.
Unfollow Cheryl O.
Send Message
Share Review
Report Review

If you love thrift stores, consignment, goodwill you will love this site. I have ordered twice from this site and been very happy both times. I received exactly what I ordered, arrived timely, affordable and in good shape, Thank you

Date of experience: May 19, 2017
Florida
1 review
1 helpful vote
Follow Susan M.
Unfollow Susan M.
Send Message
Share Review
Report Review

This is a great website filled with every type of clothing, in great shape and at great prices! I needed two dresses for two functions and found them both at awesome prices. I've shopped there twice since and have been very happy with each order. I'll be back again.

Date of experience: May 18, 2017
New York
1 review
0 helpful votes
Follow Jane D.
Unfollow Jane D.
Send Message
Share Review
Report Review

I bought my summer skirts and tanks (as well as business clothes and jeans in the past). Everything fits and looks great. Quality clothes at great prices. Will defintely continue buying clothes at swap.com.

Date of experience: May 17, 2017
Kentucky
2 reviews
1 helpful vote
Follow Susan K.
Unfollow Susan K.
Send Message
Share Review
Report Review

I haven't worn dresses in years and decided I wanted to again but didn't want to pay a lot but still want a current fashion look. I found three on Swap.com that fit the bill. They were in great shape, clean and packed very nicely. My granddaughter loved all of them, too! And yes, I will tell all of my friends and shop them again. I'm even thinking I want to sell some of my clothing on their site!

Date of experience: May 14, 2017
New York
1 review
0 helpful votes
Follow Lynne W.
Unfollow Lynne W.
Send Message
Share Review
Report Review

I was looking for a gently used coat for an outdoor trip. Found three items on the site and chose one which I bought for a tremendous price. The item was shipped and I received it within days. The coat was perfect and looked brand new, Columbia for $15!

Date of experience: May 14, 2017
Pennsylvania
1 review
0 helpful votes
Follow Lynn G.
Unfollow Lynn G.
Send Message
Share Review
Report Review

Swap.com is a great place to shop for name brands at a low cost. The clothes are in good condition.

Date of experience: May 13, 2017
Texas
1 review
8 helpful votes
Follow Carol a.
Unfollow Carol a.
Send Message
Share Review
Report Review

I've ordered previously and was pleased with the purchase but the delivery was slow. This time I paid extra for priority shipping because I needed the item quicker. I am now getting a notification my package will not be delivered until next week which is 11 days from the point of purchase. Hardly priority delivery service in my opinion.

Date of experience: May 13, 2017
North Carolina
1 review
0 helpful votes
Follow Denise G.
Unfollow Denise G.
Send Message
Share Review
Report Review

I happened to see a suggestion post about Swap.com on Facebook and decided to check them out. I'm very glad I did! I found quite a few plus size tops I wanted and had to narrow my list down to just a couple to see what kind of stuff I would get. I got 2 shirts for me and a polo for my hubby, all brand new with tags, all for under $20. I love how you can really narrow down what you're looking for with the filters. The prices are great, even on brand new stuff and there's a lot to choose from. I also got a brand new pair of capris for under $10! I will definitely be ordering more!

Date of experience: May 12, 2017

About the business

Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.


swap.com
Founded in 2009
Bolingbrook, IL, United States
+54