website thubmnail of Swap.com

Swap.comReviews 1,191

2.6
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Swap.com Reviews Summary

Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.

service
142
value
137
shipping
136
returns
91
quality
128
California
1 review
2 helpful votes
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Excellent purchase
July 19, 2017

Another purchase and I'm just floored that you can find new name brand stuff for such a great price... I don't even bother shopping anywhere else until I check out what they have...

Date of experience: July 18, 2017
Washington
1 review
0 helpful votes
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Like it
July 17, 2017

I've only bought here and was pleased with all items. Its like going to a thrift store without leaving home. Save more and wait til they're offering free shipping.

Date of experience: July 17, 2017
Ohio
1 review
0 helpful votes
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I have bought numerous high quality items from Swap. Their prices have went up though, so it may be best to wait until there is a sale or check for 'new with tag' items. Even buying items at regular price can be a steal based on the brand and material. I recently bought a wool Patagonia sweater for $8.00. It would have easily been $75-$100 if bought new.

Date of experience: July 16, 2017
New York
1 review
0 helpful votes
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Recently made my first purchase. When it arrived I hade the excitement of not knowing what to expect. Well, it was all better than I expected. Perfect fit and looks new. I am beyond happy!

Date of experience: July 15, 2017
Rhode Island
3 reviews
1 helpful vote
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Awesome quality
July 13, 2017

I was surprised by the condition of the clothes and sandals I bought they looked like new. Shipping and prices were great. I love it and I will be buying again very soon!

Date of experience: July 13, 2017
Georgia
1 review
0 helpful votes
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My new addiction!
July 13, 2017

Love this shop. Great prices and fast shipping. Something for everyone I know here. The condition was better then expected.

Date of experience: July 12, 2017
Tennessee
1 review
0 helpful votes
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Great place to shop
July 13, 2017

I am a bargain hunting queen. Swap makes it easy! We bought our daughter a complete wardrobe. She's happy with her new clothes we're happy with the money we saved! Win/Win

Date of experience: July 12, 2017
Nevada
1 review
0 helpful votes
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I love this site!
July 12, 2017

They have a ton of options in all different sizes, colors, and brands! I literally shop there at least once a week!

I HAVE NOT sold to Swap, however. This review is of their site from a BUYER'S perspective!

Date of experience: July 11, 2017
New York
1 review
20 helpful votes
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Don't sell to swap
July 11, 2017

It seems like a good site for buyers but a total rip off for sellers. They don't seem to know anything about clothes. One shirt I sent in was put on the mannequin backwards, one dress was only half on the mannequin. All of the clothes I sent were a size small but some were listed as large or extra large. I sent in about $300 worth of clothes and I made $1.60 after fees and everything. You will most likely lose money after paying their shipping fees.

Date of experience: July 10, 2017
Florida
3 reviews
0 helpful votes
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Love the bargains!
July 10, 2017

I don't know how they keep sending me new clothes but that is all I have ever received! Will use them again and tell others!

Date of experience: July 10, 2017
Florida
2 reviews
0 helpful votes
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I love this site. Everything I have bought is in great condition, you would mistake it for new. I've bought an anthropology dress and jcrew shorts with tags on, for next to nothing. I would highly recommend this site.

Date of experience: July 9, 2017
New Mexico
1 review
0 helpful votes
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WOW, what a great experience. We just entered our sizes (Long & Tall), and went for the goal. Our shipment arrived in about four days and the clothes were as advertised. In our shipment of about 18 pieces, 3 had to be returned and that process was made so easy that we can't wait to do a second round of shopping at Swap!

Date of experience: July 9, 2017
Tennessee
2 reviews
0 helpful votes
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Happy Customer
July 8, 2017

I am very happy with my purchase from Swap.com. Clothes exactly as shown. Timely shipping. Lots of sales on top of already great prices. This is a great option for those who like second-hand shopping but are unable to leave their home. Will be shopping here regularly.

Date of experience: July 8, 2017
Arizona
1 review
0 helpful votes
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After losing some weight, I knew I needed to update my wardrobe, but I just couldnt bring myself to pay retail pricesproblem is, I also love to look fabulous! Lol :) I stumbled onto Swap.com one day and Im hooked! It saves me $$ and lets me splurge without feeling guilty! I love scrolling through the items, its like a treasure hunt for the perfect outfit! Haha Returns are a breeze... I mean seriously, they make it SO easy! The site is also really well set up so you can narrow searches and find exactly what your looking for. LOVE IT!

Date of experience: July 8, 2017
Maryland
2 reviews
0 helpful votes
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Swap.com has great items, reasonable prices and great service! It has become my new go-to when I start shopping! Everything you see is what you get, no surprises!
I've just received my first bag to send some items to them!

Date of experience: July 7, 2017
New York
1 review
0 helpful votes
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Tons of great choices, expedient delivery, superb return policy. No complaints from me. I've ordered from this company for several years now, and they continually live up to their exceptional customer service guidelines. Keep up the great work everyone! You are all doing a fabulous job and it shows!

Date of experience: July 7, 2017
Texas
2 reviews
0 helpful votes
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I loved SWAP!
July 7, 2017

I have shopped at Swap three times. I had a few returns with two orders. I'm a difficult fit. They gave me a return slip and credited my credit card account with no hassle or problems. I plan to shop at Swap again and will recommend to friends

Date of experience: July 7, 2017
Florida
1 review
0 helpful votes
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I've bought several things from Swap.com and everything has looked exactly as pictured and arrived quickly. They also have frequent sales, and I got free shipping. The prices were as good as my local thrift stores, and it's nice to be able to browse through the items.

Date of experience: July 6, 2017
Tennessee
1 review
0 helpful votes
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Satisfied
July 6, 2017

Everything I ordered looked exactly as described on the website. It arrived in a timely manner. A couple of things didn't fit just right, so I had to return them. The return process was hassle free and they even paid the return postage.

Date of experience: July 5, 2017
Pennsylvania
4 reviews
10 helpful votes
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I feel like the jeans were not described right. I got my son 8 pairs of jeans and some of them look so skinny! And they say slim fit but the desceiption never said that im thinking 2 of the 8 pairs of jeans will fit. My aon wears regular or preferably loose fitting jeans. Most of these look so skinny. All of the shirts were nice though and the shoes but i got 2 coats and one fits me... Lol size 8 but must be size 8 for adult. It was in the childrens section. Hoping they will take my returns EASILY so i can go back on and get him bigger jeans! They just need better descriptions on clothing.

Date of experience: July 5, 2017

About the business

Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.


swap.com
Founded in 2009
Bolingbrook, IL, United States
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