Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.
Another purchase and I'm just floored that you can find new name brand stuff for such a great price... I don't even bother shopping anywhere else until I check out what they have...
I've only bought here and was pleased with all items. Its like going to a thrift store without leaving home. Save more and wait til they're offering free shipping.
I have bought numerous high quality items from Swap. Their prices have went up though, so it may be best to wait until there is a sale or check for 'new with tag' items. Even buying items at regular price can be a steal based on the brand and material. I recently bought a wool Patagonia sweater for $8.00. It would have easily been $75-$100 if bought new.
Recently made my first purchase. When it arrived I hade the excitement of not knowing what to expect. Well, it was all better than I expected. Perfect fit and looks new. I am beyond happy!
I was surprised by the condition of the clothes and sandals I bought they looked like new. Shipping and prices were great. I love it and I will be buying again very soon!
Love this shop. Great prices and fast shipping. Something for everyone I know here. The condition was better then expected.
I am a bargain hunting queen. Swap makes it easy! We bought our daughter a complete wardrobe. She's happy with her new clothes we're happy with the money we saved! Win/Win
They have a ton of options in all different sizes, colors, and brands! I literally shop there at least once a week!
I HAVE NOT sold to Swap, however. This review is of their site from a BUYER'S perspective!
It seems like a good site for buyers but a total rip off for sellers. They don't seem to know anything about clothes. One shirt I sent in was put on the mannequin backwards, one dress was only half on the mannequin. All of the clothes I sent were a size small but some were listed as large or extra large. I sent in about $300 worth of clothes and I made $1.60 after fees and everything. You will most likely lose money after paying their shipping fees.
I don't know how they keep sending me new clothes but that is all I have ever received! Will use them again and tell others!
I love this site. Everything I have bought is in great condition, you would mistake it for new. I've bought an anthropology dress and jcrew shorts with tags on, for next to nothing. I would highly recommend this site.
WOW, what a great experience. We just entered our sizes (Long & Tall), and went for the goal. Our shipment arrived in about four days and the clothes were as advertised. In our shipment of about 18 pieces, 3 had to be returned and that process was made so easy that we can't wait to do a second round of shopping at Swap!
I am very happy with my purchase from Swap.com. Clothes exactly as shown. Timely shipping. Lots of sales on top of already great prices. This is a great option for those who like second-hand shopping but are unable to leave their home. Will be shopping here regularly.
After losing some weight, I knew I needed to update my wardrobe, but I just couldnt bring myself to pay retail pricesproblem is, I also love to look fabulous! Lol :) I stumbled onto Swap.com one day and Im hooked! It saves me $$ and lets me splurge without feeling guilty! I love scrolling through the items, its like a treasure hunt for the perfect outfit! Haha Returns are a breeze... I mean seriously, they make it SO easy! The site is also really well set up so you can narrow searches and find exactly what your looking for. LOVE IT!
Swap.com has great items, reasonable prices and great service! It has become my new go-to when I start shopping! Everything you see is what you get, no surprises!
I've just received my first bag to send some items to them!
Tons of great choices, expedient delivery, superb return policy. No complaints from me. I've ordered from this company for several years now, and they continually live up to their exceptional customer service guidelines. Keep up the great work everyone! You are all doing a fabulous job and it shows!
I have shopped at Swap three times. I had a few returns with two orders. I'm a difficult fit. They gave me a return slip and credited my credit card account with no hassle or problems. I plan to shop at Swap again and will recommend to friends
I've bought several things from Swap.com and everything has looked exactly as pictured and arrived quickly. They also have frequent sales, and I got free shipping. The prices were as good as my local thrift stores, and it's nice to be able to browse through the items.
Everything I ordered looked exactly as described on the website. It arrived in a timely manner. A couple of things didn't fit just right, so I had to return them. The return process was hassle free and they even paid the return postage.
I feel like the jeans were not described right. I got my son 8 pairs of jeans and some of them look so skinny! And they say slim fit but the desceiption never said that im thinking 2 of the 8 pairs of jeans will fit. My aon wears regular or preferably loose fitting jeans. Most of these look so skinny. All of the shirts were nice though and the shoes but i got 2 coats and one fits me... Lol size 8 but must be size 8 for adult. It was in the childrens section. Hoping they will take my returns EASILY so i can go back on and get him bigger jeans! They just need better descriptions on clothing.
Answer: I have only placed one order so far. I ordered 10 blouses. I returned 5, due to size issues. All 10 blouses were nice, but 5 did not fit quite right due to different manufacturer's. You need to get an RMA # for returns. I was promptly refunded my money for the 5 blouses. I would order again in the future. I am not aware of any return quantity restrictions. Hope this helps.
Answer: If you want to sell clothes, all the information is on their website. Basically, they get a percentage and then they pay you thru an existing PayPal account that you set up.
Answer: Hi Patricia, We are on about a 55-60 day delay in processing inbound shipments. When your items are processed, you will be notified via email that they are ready to be priced. Have you sent an email to our support team at assistance@swap.com yet? A member of our team can look up your account information and give you a better idea of exact when you can expect to see your items. Thank you, Lauren Swap.com Support Manager
Answer: Same here, I sent a box in June and have received nothing nothing saying it was accepted or rejected absolutely nothing. I've sent 5 emails and nothing. I will be contacting the better business bureau as well.
Answer: I don't think so. I've sold and from my experience it varies. The things that I thought would sell first, haven't sold yet. It varies by what people are looking for at the time. I've bought all different seasons at random times. I buy by what's a great deal. When selling, group like items together. I've noticed multiple things sell first.
Answer: Hi Jo, That is correct. You can return items that do not fit as long as you request the return within 30 days. We will send you a pre-paid UPS shipping label to send back your return free of charge. Once the return is received, we will refund your card within five (5) business days. If you have any further questions, please do not hesitate to contact us at assistance@swap.com. We are happy to help! Best, Matt
Answer: There's no way for them to go over prices. They have to see the items and determine from going over it, if it's acceptable, once it's accepted, then you have to determine the price you want to sell it for. You could try searching on their site for similar items and see what they are priced at. I did notice when pricing my items that I'd get a little notice with recommended prices, which was very helpful. I didn't have a good experience selling but many others have. Make sure you take pictures of your items, that's very important. I appreciated that their site is set up to allow you to take back your items if you changed your mind about selling them. I'm in the process of getting back my items. Hopefully it works out well and I get all my items back.
Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.