Swap.comReviews 1,191

I have sent a box of items a few month ago. First it took them 2 months to process my box, second they rejected half of my items(including a brand new dress with the tag still on) mentioning they were damaged and had pet hair! I do not have any pet at home, and I prepared the whole box with care, washing, ironing and using a clothes bag to protect them...! I ended up donating a lot of my ietms as too costly to return, they say they will donate the amount to the charity of your choice but I never got asked about my choice of charity. Anyway, at this rate I would have rather brought the items to donate myself at my local charity shop!

My *****5stars rave towards Swap.com online store! I'm impressed with their thousands of Apparel items for Women. And the plus benefits of Discounts eligibility and Refer family and friends in $20 earnings if they choose to shop to purchase items for themselves. I am 100% satisfied for this thrift-consignment online business with Swap. I'll recommend this site to those I know and encourage anyone else to check this web. Keep up the good business online store operation! Thank you.
Sonia

I was thinking about sending some brand new items to swap. At the time the website said that after a period of time they would buy unsold items from you at 30% of retail. I sent an email asking for more details and was told that they only pay $7 max. I felt like this was deceptive on their part. Why didn't they state this figure directly?

I did end up sending in two boxes, but most of what I sold were cheap used clothes. They did accept a blazer but reject the matching dress (the reason given made it clear they did not realize it was a set). I also had a brand new Trina Turk skirt which they listed as like new (without tags). I made some money, so I can't complain, but I have since decided to stop selling because of a complete overhaul of their system.

First, they will be using their very own special heavily researched practically perfect algorithm to price your items. I am sorry, but no system can consider all the variables. I have seen pricing guidelines on other sites and they are wildly inaccurate. I could understand if they wanted to price your items after a month or two. But right up front?

Also, they are now adding a surcharge to your shipping label cost if they reject 40% or more of your items. Given the potential shipping surcharge, and the fact that they now price items for you, I would probably end up owing money to swap! In my opinion it is not worth the risk. I will just donate to charity!

I ordered several summer tops. My order arrived quickly and the tips were lovely. Each was individually packaged just like you are in a retail shop. All were in very good condition. I had to make a return due to side but that's what happens sometimes when yours not trying on. The return process was painless and I've got store credit, which I'll be happy to use. Good deals, good service. Feel free to ship swap.com without worry.

I hope you GOT the title! Swap.com. IS the place to shop for quality, service, AND GREAT VALUES! I've purchased a couple items that together would have cost a hundred bucks or more. My cost, less than a quarter of that! Good selection, accurate descriptions of condition, quick delivery and of course GREAT prices! But check back often because inventory changes... And Don't be a "BE-BACK" ( one who finds something he/she likes and says " I'll get it later," only to discover later that someone else has scooped it up!) Swap.com... the place where the smart shopper shops!

As a Multiple Super-Satisfied Customer & Reviewer to Swap.com, I sent in a box to sell. (only the 2nd box I had sent in 1.5 years). I am a retail buyer and know what clothes are really worth on Swap.com. I am a savvy, sophisticated shopper who knows what will sell. I was very unsatisfied with the way Swap.com handled the items in my box, many of which were NEW, with TAGS, Michael Kors items. I wrote an email to Swap.com specifically identifying the problem. I received an email from the CEO saying that there was little to satisfy the original problem. What should have been consigned as $190+ (conservatively), $27.16! Was given to me. First Rate ITEMS--NEW MK winter coat, NEW MK sweater, NEW MK blouse, etc. I have $ in store credit. I don't know whether it is worth it to use Swap.com again. IT is too bad that the CEO couldn't see through this situation to a satisfied customer who new may never speak well of them again. What a shame.