SwansonReviews 287

We ordered 10 bottles of sesame seed oil - they were packed very well. As you know, the shippers are overwhelmed due to the pandemic - so a couple of bottles were broken during shipping. Swanson had no objections for a refund for those two bottles. They said they would - and carried through! Kudos to the customer service branch; thank you!

After buying products from Swanson Vitamins for at least five years, I recently ( in the last two years) have been put off and have decided to shop elsewhere. Why? On one occasion, ordered some root concealer (not because I'm grey, but because I enjoy trying different hair colors, as do many people, male and female). When the order arrived (on at least two or three occasions including this one) the representative who packed the order included some off-putting coupons i. E. for hearing aides (I'm not deaf or hard of hearing), retirement insurance (not retired or even close), mopeds for the disabled etc... I live on the East Coast and SV is on the West Coast and the package took more than a week to arrive, whereas I ordered a package from the UK and it arrived in three days! What is going on with the shipping? Considering I paid more than $5 for the shipping it should have arrived at least within 4 or 5 days.

I had been a long-time Swanson customer. I placed an order 11 days ago and still didn't get it. I called after 10 days, when I saw on the tracking that the order had reached the next town over from me 5 days prior. I was promised I'd get the order by 9 p.m. that night. I did not. They had held my order for 4 business days, claiming that one item was in a different warehouse. I asked why they couldn't notify me. No response. I asked why they couldn't ship the rest of the order, which they've done before. No response. They said they'd ship a replacement and I'd get it in a few days. I insisted they overnight it. At first they didn't want to do that. Eventually they agreed. Then they told me the item that held up the order the first time would be held from the rest of the shipping and again it would be 4 business days before that would ship. They refused to budge on that so I asked that I be refunded for that item. I ended up ordering it elsewhere. They do have good products at good prices, but what does that matter if you don't get what you ordered -- and paid for?

SAVE YOUR TIME OF WAITING AND TO HEAR LIES WHERE YOUR PRODUCT IS, ITS BEEN 10 DAYS AND NO PACKAGE TO BE FOUND. AND PACKAGE IS 2 HOURS FROM MY HOUSE. AND RUDE CUSTOMER CARE WITH TELLING ME LIES THAT MY PACKAGE BEING DELIVERED TOMORROW WHEN I WENT TO SEE THE POST MASTER TODAY AND WAS INFORMED USPS NEVER HAD THE PACKAGETHAT PITTNEY BOWES HAS IT. THEY REFUSE TO GIVE ME A REFUND OR TAKE BACK WHENEVER I DO GET THEIR ORDER. NEVER AGAIN WILL I ORDER FROM THEM
****GO TO IHERB.COM, I ORDERED FROM THEM FRIDAY AND HAD MY PACKAGE THIS MONDAY. OR ORDER FROM THE VITAMIN SHOPPE.

This is the first time I encounter its new deceiving chat service; I have been Swanson Vitamins custimer for more than 10 years. Today I want to reorder some supplements, while comparing the prices for the same substance, but made by different brands, I saw that chat bubble popping up constantly. Thinking that it was available, I clicked on it, to my surprise, after some wait time, I was prompted to select various numbers to indicate my need. After selecting several numbers to answer its questions, the chat closed on me as if Swanson selectively choose to service some categories only, and mine was not one on the preferred list!
So was the chat a way to:
Reduce the influx of customers trying to contact Customer Service by making customers go through the loops
Sampling the volume of the chat service at certain times of the day to get statistics for its marketing or scheduling department or what was going on?
I had to go through all those loops to get nobody in the end?! There was no warning of any kind that the service was unavailable, no indication that I was in a queue! If it was unavailable, why did the website not display a message of the chat service hours, and ask customers to come back later, or the like?! It's the least courtesy it can give to a customer.
After viewing the numerous complaints on Swanson Vitamins, and its own responses to the complaints within a year to date on Better Business Bureau, and seeing the overall rating here (Sitejabber) on the organization, I decide to not take a risk of getting an issue from doing business with it! It's sad to notice that it has gone downhill overall, especially in customer service which is a very important aspect of doing business, and staying afloat! If I could, I would support a local business like it, but it is not worth going through possible headaches!

I purchased 14 cans of ResistAid from Swanson on Sep 3rd 2020 as it is on sale. As I lived half way across the globe and to make shipping worthwhile, I order in bulk. I should have check the latest review here before making the purchase. It was my first purchase with them though I have bought from other US retailers - Amazon and iHerb, many times, for more than 10 years. I make a fatal mistake of assuming Swanson is similar in terms of service and commitment to quality.

When I received the goods a month later (I use freight forwarder to minimize shipping cost), I was shocked that the product is manufactured on Mar 2015! I contacted them to verify on the expiry date. They told me its on Oct 2020. That means they sold me a product with 1 month expiry date. The shortest I had in the past was 6 months and the retailer indicated that clearly at the product page.

The Customer Service insist that they indicate "Overstock" in the website, which I don't recall seeing. The product page has been removed now I don't even have the opportunity to verify. They also have interesting interpretation to the term "Overstock". They insisted Overstock means product close to expiration date. Have showed them 2 online dictionary definition on "Overstock". Their reply word for word "We would not mark something as overstocked if it was not close to the expiration date." Good to know.

Those in US would be able to return for refund. Unfortunately I would have to pay for my own international shipping fee which cost more than the product itself.

Painful lesson learnt. My first and last purchase with Swanson.

I ordered a protein supplement on 17 September. With no advice that it would take two weeks to ship, I was informed on 3 October that it had shipped, and I received it on 8 October, three full weeks after placing the order. This is customer service? Additionally, the package when opened, contained a bunch of third party ads, one of which was for a "one star" rated veteran support charity of which I, as an active Vietnam Veteran have never heard. I wonder how much Swanson is paid to put this crap in their snail paced shipments.

First, I want to say that I have used this company for over 20 years and in the past have had good experiences. That was when Lee Swanson was in charge. Now the company is being run by a bunch of narcissistic millennial 'investors' from California. However in the past few years, things have degraded to the point that this company now is probably the worst place to go for supplements. While the products that they sell are excellent, the problem is that this company can not SHIP out an order. You can put things in your cart and buy them, but the order never ships. In addition to this, the cost for international shipping is astronomical. The reason for their inability to satisfy an order is that ITEMS THAT ARE OUT OF STOCK ARE LISTED AS IN STOCK AND ADDED TO YOUR CART. Then, they hold your order for weeks HOPING that the item will 'arrive'. In the meantime, you wait and other items go out of stock and the madness continues ad infinitum. Also, the choice for shipping options for international orders is not well thought out and certainly not in the interest of the customer. I routinely get heavier orders delivered by mercola.com and vitacost for about one quarter the price... AND THOSE ORDERS ACTUALLY ARRIVE! In summary, I can no longer recommend this company because the current leadership lacks vision and is not looking out for its customers. If you want me back, just match the level of service that Mercola.com provides... until then, I will shop at his store and miss the Swanson's that I loved so much.

Terrible customer service reps. I had been purchasing vitamins from Swanson for years and spent thousands and they have no loyalty to long term customers at all. Trouble placing orders. Promo codes never work and sometimes increase the price! I recently tried to get the 30 % health care worker discount and it would not let me apply it. When I called the next day, the rep said it was over. Conveniently ended "yesterday." All she could offer me was $20 off my alsomst $180 order. No thanks Swanson. Using Thrive Market from now on.

Double check your promo code during checkout! They will switch it to a lower % promo code right before you finalize your order! Unscrupulous.
As prices go up, so does the amount of fillers like maltodextrin and modified food starch (msg); Quality is trash now, the pills are often different colors in the same bottle!
If I order from them I rarely order Swanson Brand Products anymore because the quality has deteriorated ever since Lee Swanson sold the company in 2016. Sometimes the pills come out whole in my poop! Imagine how their tablets go through your digestive system...

I have been using a certain product for over 29 years. I have purchased it from many sources. Its price fluctuated between $8-$9. My last purchase from Swanson in Feb was for $8.29 per bottle. Today, it was $14.85. I chatted with their representative regarding this drastic price change. Their answer was that they were notified of the change yesterday and it was due to Covid. It told her to keep it until the Covid effect was over. This is not my first time encountering their unethical and crooked games. I made my purchase from another company (Vitacost) for $8.61.

Ordered my items on July 16,2020 and it still isn't here on July 28,2020! CoVid has nothing to do with it. Ordered before during the same time period and received it within 4 days. Another thing, if they say they are delivering it UPS then why is it being delivered by the postal service? The reason why is these companies are taking advantage of the taxpayers via the US. Postal Service kind of like Amazon does I've heard! You seriously need to fix this problem or people like myself will buy elsewhere!

I love this site! They are much more affordable than other sites, have high quality products, and offer such a huge variety that I always find something I wasn't expecting. Their reviews are detailed and include both positive and negative reviews so you have a lot of information to go on before making a decision. I really do my research before committing to a site as a staple to fill our family's needs. This site is a definite staple.