SwansonReviews 287

I ordered cat's claw, and got White Willow Bark instead. I got in touch with customer service. They just refunded the difference in price instead of correcting their mistake. I am a drop in the sea for them, but they have no shame or ethics...

I lost $50 because customer service would not provide the help that I needed to get my package through customs. Every single negative review is warranted. This comes accross as extremely unprofessional and lazy.

So ive used them for 8 years now. The products are excellent quality and their prices are competitive.
A lot of prices have been hiked but not as bad as other reviewers have complained about.
Subscribe to the newsletter and you will keep getting discount codes ( a lot including free shipping - saving $7)

Heres as example: look at Apigenin - amazing new product - on amazon best price fro 120 caps of 50mg is between 19$ and 28$ different brands
Enter swanson: their MSRP for 90 pills of 50mg = 12$
With the usual codes you can get it for about 8-9$
But yesterday i bought it for 7$! They had a REAL 40% off

So to the complainers, give them another try
And to all others, always shop around for best deals, but include swanson in your short list:-)

Cheers

I used Swanson for years. It was a prime service company with good product selection and prompt shipments. My supplies were delivered within days after ordering. It changed within last two years for worse, much worse. Not all supplies I was ordering before are on its site and it takes sometimes weeks to receive my order. Recently my order (from Jan 01,22) was sent to the address, which was invalid for more than a year and half. Interestingly I have received already a few shipments from Swanson to my current address, so there was no reason to revive the old address. In fact I caught the address mistake on my order the next day after placing the order and sent a corrective email (Jan 02,22) to the Swanson customer service address providing the proper destination. They still shipped my order to a wrong place. My current address was on the Swanson site, but regardless of that and my email they did. The Swanson delivery tracking states it was delivered on Jan 08,22, but not to me, though. I don't know how it will be resolved, but I am totally disappointed and disgusted. I will look for a better service from a reliable company.

All the products I have gotten through the years have been good. We use the more common vitamins and supliments.

A week after I placed an order it still wasn't shipped. Worse, I called to ask and was on hold forever. Gave up.
Don't waste your time, they are the worst!

Ordered 3 different products, arrived very promptly even with a note on the order saying to allow extra time with the current shipping delays. All three products are geared toward, heart and cholesterol issues and have noticed some difference in short amount of time so I will continue taking them for long term results.

I returned an item and it was delivered to them by USPS 3 weeks ago and still no refund! I tried calling them and the wait time is super long and in the end they just told me I have to wait to receive the refund.

I'm a long-time user and have only praise for their products and customer service. I just called to say one of the products I ordered had not worked for me and they immediately gave me a refund, no questions asked. All the other products I've ordered throughout the years did wonders for me.

My package is lost, I have emailed swanson several times but they aren't responsing my back. Ups has not signed proof of delivery about my package, swanson isn't helping. I am very frustrated and angry for this kind of no-action. Also have contacted on swanson on facebook and there was answerting somebody so rude hadn't any kind of will to order from them anything.

Late packages that I was waiting on to leave for a trip. Account charged 2xs. Not sure what this company is doing but it is a hot mess. And their reviews say they have so many stars compared to the reviews here. If I would change them for all the time I had spent on this. I would get my product for free, and then some

I have made an order and payment through but order did not appear in order history and neither did I receive an order confirmation as well. Email customer service many times but no response. Basically this is scam website out to cheat your money. Warning. Stay out of it!

Poor customer service, poor shipping times. Avoid this company, you do not get what you paid for, lack of communication

UPDATE 4: I have contacted the company, and if I spend time uploading documents and mail or fax them, the rep states they will reimburse me for the overdraft fee, as a result of this company deliberately double charging me (it's not a mistake when they've been doing this to customers for years, see Ripoff report). What about late fees for bills I can't pay while they tie up my money? All this because I ordered some vitamins. Here's my original review: Let's see, what is $1 times a million? Now multiply the double charges. I see reviews complaining about this company and their practice of double charging customers, going back over 5 years. The fact that they haven't fixed the issue, tells me their unintended consequences, aren't unintended. Here's how they do it. First they charge you for one product, then they charge you for the rest of the order. Then they charge you again for the entire order. Three transactions. Clearly that extra revenue makes it appear as if the company is bringing in more profit than it actually is, good for stock valuation, no? The profiteering by healthcare companies in this country, especially during this pandemic, is insane. If any of us were to steal money, then give it back after we get caught, we would still go to jail.

The service is very slow. You have to wait 4 days to expect the beginning of shipping. It is irritating to keep waiting like this. I feel frustrated with each new order.

Swanson went from very good to very poor service. From delivery, to out of stock items, to price increase, to quality of what they send.

Quality of products keeps going downhill since Swanson was sold and outsourced to god only knows. I might as well lick the dust off the floor in any factory. And pay close attention to their shipping bait and switch. The chat feature does work but i received 2 vastly different answers from 2 different reps. Who are they hiring and what is their educational background? I've been an RN for 35 years and still know how to say, "I don't know but I'll get the answer for you and then we'll both be comfortable." I simply don't trust the corporation (and is just that.)