SwansonReviews 287

Swanson web site for ordering has gone from one of the easiest to use,, to now, Nov.2022, being one of the very worst I have ever seen. Way too many popup tags, hidden items, items which override what you are looking at, just a terrible f'd up mess. I will not use them again. Some Geek Battalion has really screwed up their soup.

I thought Swanson was the answer to my prayers in getting some purchases to my sister who was home alone in another state and sick with COVID. Swanson had the items I needed so I placed the order, requested overnight shipping, made payment, and got an order confirmation stating I would get an email with a Tracking Number. Here's the glitch: Swanson will only ship to the billing address on a first time order. There should be a pop up warning in their system stating this instead of accepting my money and THEN telling me its their policy somewhere written in the fine print. I canceled the order, bought the stuff I needed myself and shipped it through FedEx. Sorry Swanson - you lost a new customer.

Your bank account, or credit card, will be double charged. It is the doings of Swanson, not your bank since you probably know already not to go negative without problems. Your account might charge daily overdraft fees if you don't figure on that policy. There are other sources that don't do that. The second charge drops off, but possibly too late. Prices are average. If a credit card is overdrafted past the monthly statement date they might have to turn it in to your credit report.

I placed an order with this company on 7/15. As of 7/21, I have not received any verification of my purchase. I have no idea when I will receive my order, if ever. I contacted customer support 2 times with no response. Also, their discount code offers are shady. How do they offer a discount when their products are listed as "reduced"? Regardless, I won't be using this site for my future purchases. I have 3 other very reputable sites I can use instead. I wouldn't recommend anyone else use this site; there are too many other online options available to have to succumb to the poor customer service of this sketchy site.

I used to be a frequent purchaser but their shipping and customer service has deteriorated such that one does not know when the products will arrive. Will not be buying from them any more.

I have been ordering from Swanson for about 17 years. The last couple of years I have noticed the customer service was horrible and charges were not correct! I have not been able to order anything in the last 8 months. I'm not able to login to my account, I have tried contacting the company in every way possible. Live chat, emailed several times, tried phoning several times! Absolutely no one has gotten back to me. Obviously they do not want my service or maybe the business is no longer running. I have done some research and found out that the original owners have sold the company to obviously someone who cares more about profit than the health and wellness of their customers. So I've decided to look into another company.

I just received my order today June 13,2022 - it's probably my 10th Swanson order over many years. Usually I buy the organic instant coffee, eye wash, fresh nuts that sort of thing. I took a chance to stock up as the organic instant coffee was cheap with the sale offering. The expire date is great - Feb 2025. Some websites take longer to ship to me in California such as Swanson's being in North Dakota. I ordered on June 6 and received 7 days later.

I used to buy most of my supplements from Swanson for years but eventually; both their service and promotions became too much! As others have noted, customer service is pretty much non-existent, orders take way too long to ship and their promotions are so confusing and misleading. I used to be so happy with them that I referred several people to their site. Now, I avoid ordering from them! Such a shame!

I have been a customer of Swanson for over 20 years. Today will be the LAST time I ever go to their web site. Over the last 10 years I have experienced several times price changes from when I place my order to when I actually pay for the item, on their subscription orders, and in their promotion orders. Pea protein from 16.24 changes to 24.99 at check out. Their shipping charges vary constantly as to when you qualify for free shipping. Their use of and promoting Shop Runner to receive free shipping only to find out it is free after you purchase a membership.

My advice order at Amazon. Better prices, better customer service, and reputable company.

I have been ordering Swanson products for a couple of years now. I love the products, prices, and free shipping! Certainly saved me money and kept me from running out of products that were out of stock at my local store. Love Swanson!

I placed an order with 2 day shipping. It didn't arrive in two days. I went out of town and when I got back, 10 days later, it still hadn't arrived.

I reached out to customer service and they said that my order was held up because my billing and shipping address didn't match. I reviewed my
Order confirmation email and confirmed that they did match. I asked why they didn't notify me about this issue sooner. They said they sent an email, which I never received in my inbox nor spam.

Poor customer service, uncommunicative, and all around terrible experience.

Spend your money somewhere else.

My first three orders were fine. The fourth order arrived damaged, severely damaged, in a manner that showed that the product was damaged before it went into the box. The box arrived intact, perfect in fact. My food product was unusable, mangled beyond recognition. The return took forever, they got it in a week and took 2 additional weeks to refund my $.

I am very disappointed, and feel that they should have credited me for the unusable product immediately.

I will never order from them again. Never. Ever. They can take 25% off and stuff it.

I purchased some vitamins on line. Customer service was patient.
Some vitamins were buy one bottle, get one for free. Shipping was free if you buy $ 50.00 worth of items. Packaging was neat and well done and arrived on time as promised.

After my first purchase on Swanson they asked me, if i wanted a 10 dollar bonus. I followed that link and took me to Rakuten, they promised a 10 dollars if i gave this and that on my google account. I accepted only to find out that it was a 10 dollar bonus if you buy such and such. This is not a serious company then. I had to spend my time cancelling the Rakuten account and for wasting my time, my swanson account and order

Okay, this is the third time this year I tried to shop Swanson Vitamins. As I did the first time, I ended up calling & spoke with a representative asking why Swanson would not give me the 40% discount, as advertised on their website. The website does not say, up to 40% off, which he tried to correct me to tell me. Instead, he took my 48.82 number & added 40% to that number & said that I was getting 40% off because that's what the supplements costs. I told him that if the supplements are discounted prices, then the 40% discount should show on that product. Instead of telling me they can't give me more than one promotion, unlike VITACOST. So going round & round with me, he wouldn't give any discount at all. The website is faulty, because once you put in your name & address, then you can't go back to look at your order when your getting ready to pay for it & notice there's no discount. They give you the subtotal without showing you the tax or the shipping so you want to know how they came up with a total at all. Poor website management; come on promotions that are not real! Nothing was 40% off—it was a total con to get you on their website to order! Not sure I will ever want to shop Swanson Vitamins ever again!

Swanson Vitamins claim on their order page that the customer will receive their order within 2-5 days, which as it turns out is nothing but a load of false and misleading tuchus!
The last order I unfortunately placed with these knowningly online scammers arrived 11 days after the order was placed!
Is it any big surprise that Swanson's BBB rating is tanking?

I just ordered from Swanson Vitamins for the first time and I not only got the product for an awesome price, it was shipped within a few days. I have been ordering my vitamins from another company for a long time but they are either out of stock or their prices have risen. I will definitely be using Swanson more often!

Since I wrote my review Swanson no longer sends me their Vitamin Book that they have sent me since 1969. ( once a month) Their products are not what they used to be and neither is their customer service. They should be investigated again.