Overview
Support Pets has a rating of 4.7 stars from 12,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
My dog is a rescue/stray and she showed up at my door two years ago and she hasn't left since her previous owners didn't want her and said we could have her and she hasn't left since. I love her so much and she helps me more than she knows
My shopping experience was easy peasy, please believe me. As I am a 100% disabled veteran both neurologically, physically and suffer from mental health illness disorders, one mainly being social anxiety; I truly appreciate this company and Strongly Recommend them to any and everyone who needs ESA services, like me.
They are very trustworthy and outstandingly professional. 10/10 exemplary status recommend!
Hello Bisa,
Thank you so much for your kind words and for sharing your experience with us! 🐾💙 It means a lot to hear that we could make the process easy and stress-free for you. Your recommendation and trust are deeply appreciated, and we're truly honored to have been able to support you.
Thank you for your service and bravery—you and your ESA deserve nothing but the best care and support. If you ever need anything else, we’re always here for you. Take care and give your ESA an extra cuddle from us!
This was my first time using Support Pets. It was a smooth, convenient and easy process. They were very helpful in making sure I understood how it works and what comes with the service.
Hello Leslie,
Our pleasure! Your experience matters to us, and we’re glad it’s been positive.
Support Pets is a great organization that allows individuals to get the needed documentation for support animals in a simple and expeditious manner. Thank you!
Hello Rodney,
Our pleasure! We’re so glad to hear we met your expectations. Thanks for letting us know!
Outstanding company and customer support. I was treated like a real person instead of a number. The staff's commitment to high-quality of service was met with professionalism, courteous, and empathy. It is wonderful to know that good old-fashioned values are still around. Thank you Support Pet for being our voice and rock! - Dr. Tav
Hi there,
Thank you so much for your kind words and for sharing your experience.🐾💙 We are truly honored to have been able to assist you and your beloved Luna during such a challenging time.
Your furbabies are family, and we fully understand how important their presence is in bringing comfort and emotional support, especially while navigating grief and stress. We are committed to providing compassionate service because every pet and their owner deserves to be treated with care and respect.
If you ever need anything, we are always here to help. Wishing you and Luna peace, comfort, and strength.
March 24,2025. Jnxy was approve as a ESP pet. The next day, he was a victim to a hit and run accident. He saw a cat across the street. It happen so quick. He tugged at the leash, I fell, he ran on to the road and was hit by a car coming down the hill. My Jinxy died instantly. I was told $30 would be deducted for Stephanie White, PsyD services. The remainder will be refunded. Check with your Accountant, there were 3 charges. 1 mark plus, 1 mark minus. Then, was charge another 129.00 I feel I was overcharged.
I was searching on line for info, regarding pet air travel, and came upon support pets. Thank you.
The website is not user friendly stating contact customer support as if there is a chat or a phone number when I was only able to find an email. Furthermore, I am still unclear if I purchased the genius tag or if it was included in my package. I might have been over charged.
Hi Jennifer,
We’re sorry to hear about the confusion and frustration you experienced while navigating our website. We aim to make the process as clear and user-friendly as possible, and your feedback helps us improve.
Currently, our primary support channel is via email at info@supportpets.com, where our team is ready to assist with order questions, clarifications, or concerns about charges.
Regarding the Genius Tag, it’s typically offered as an optional add-on and not automatically included in standard ESA packages. If you're unsure about your purchase or suspect an overcharge, please reach out to our support team at info@supportpets.com with your order details so they can review and clarify everything for you.
I was so happy to do this for my girl Griselda, we are moving in a few short months and it is really going to help us save money on pet deposits! She's always by my side thanks to Support Pets!
Hi Madison,
Our pleasure! We're so glad we could make your day better. Thanks for letting us know!
Needed this for my support dog who was assigned to me in another state and my landlord needed a doctor to sign proof that he is MY dog but i don't have a doctor here, so Support Pets really came in handy!
Hi Yoselynn!
Thank you for sharing your experience. We're so glad we could help when you didn’t have local access to a doctor. It’s great to know we were able to provide the support you needed to keep your dog by your side.
I've been worried about having to keep leaving my dog in a cage every time I've had to leave the house or having to give him up if I moved but now that he can be with me practically anywhere makes me extremely happy
Hi Wilfredo,
Your positive words mean the world to us! Thank you for sharing your experience, and have a lovely day!
Fast and easy! I received a Esa letter for both of my cats. The other companies make you pay for two letters.
I am very pleased with my choice to use support pets.
Thank you
Hi Nancy,
Our pleasure! Your support keeps us motivated. Thanks for taking the time to share your thoughts!
My experience had to be by far the best ever! Everything was quick, simple, and knowledgeable. There was no hassle at all nor were there any "pushy" sellers. The communication was also a 10/10! I am encouraging all of my peers to also enroll— that's how satisfied I am with my overall services received.
Hello Ashley!
Thank you so much for your thoughtful feedback! We're thrilled to hear that your experience was smooth, hassle-free, and exactly what you needed for both you and Bentley. It means the world to us that you’re recommending our service to others. If you ever need anything, we’re always here to help!
Excellent customer service, Quick response time with questions and always very helpful. I would say that the website is a little difficult to navigate when it comes to looking at purchasing accessories (ID card, vest) after your initial processing. Other than that I would recommend this site to anyone looking for ESA assistance.
Hi Joshua,
Hank you so much for the five stars and your kind words! 🐾✨ We're happy to hear that our customer service met your expectations with quick responses and helpful support.
We appreciate your feedback about the website navigation, especially regarding purchasing accessories like ID cards and vests after the initial process. We’ll make sure to pass this along to our team so we can improve the experience for future customers.
If you need help finding accessories: www.supportpets.com.
I had a great experience with support pets. They got my ESA done quickly and resolved some payment concerns I had and even refunded me since I unselected options that I didn't know I did. I really appreciated there help. Excellent customer service!
Hi Alexis,
Thank you so much for your kind words! We’re glad to hear that our team was able to assist you quickly and resolve your concerns, including your refund. Providing excellent customer service is always our priority, and it’s wonderful to know you felt supported throughout the process.
If you ever need anything else, don’t hesitate to reach out. Wishing you and your ESA all the best on your journey together!
The process was quick and easy and not as hard as I thought it would be to get my dog certified. There are programs to help train your dog if not already. Don't miss out on this good opportunity.
Hello Mariah,
Our pleasure! Your support makes all the difference. Thanks for sharing your experience!
I am moving and have been thinking about getting him certified but I was intimidated by the process of needing a dr note since I currently do not have a psychiatrist. I was recommended by a friend to use this website and it was easier than I expected! Very thankful to everyone at Support Pets for making this so simple and painless!
Hi Samantha,
Our pleasure! Your feedback helps us ensure we’re providing the best experience possible, and we’re glad to have met your needs.
The amount charged is much higher then I signed up for
Tried to contact customer service. Very difficult to contact them by phone
Sent online request and no response from them
Hello sandra! We're sorry to hear about your experience.
Our goal is always to provide clear pricing and responsive customer support. If you haven’t received a response yet, please try reaching out via email or live chat on our website, as our team is always available to assist. We want to make sure any concerns are resolved as quickly as possible. Let us know if you need further help!
I'm very happy that Support Pets got to me in 24 hours, which I needed for my housing situation and all was perfect. I confidently gave the landlord my ESA letters regarding Lucy be my emotional support dog and just being around her gives me relief from anxiety, depression etc.
Hi there! It’s wonderful to hear that everything worked out so smoothly for you and Lucy!
Having your ESA documentation ready in time for your housing situation must have been such a relief. Lucy sounds like an incredible support, and it’s clear how much comfort she brings you. Thank you for trusting us with such an important part of your journey—we’re so glad we could meet your needs quickly and effectively. Wishing you and Lucy many peaceful and happy moments together in your home!
Since the loss of my daughter, I have myself been at a loss and I got myself a Pomeranian and she has been my emotional support dog whenever I'm on the verge of tears or just not happy I let them know what happened and they took care of me within 24 hours I have my paperwork so I can have Travel with my dog Great customer service. I made an error on my paperwork and within minutes they had it fixed and even sent me an email definitely recommend.
Hi Jen!
Thank you for sharing your story. We’re truly sorry for your loss, and we’re glad your Pomeranian has been such a source of comfort and support for you. It’s wonderful to hear that our team was able to assist you quickly and make sure everything was handled smoothly. We appreciate your recommendation and are here if you ever need anything in the future. Wishing you and your furry companion all the best.
They respond very quickly and assist you right away, even over the weekend I got my certification! They provide 24/7 services for almost anything you will need for your ESA!
Hi Jolene,
Our pleasure! Your feedback reassures us that we’re delivering the experience we aim for, and we appreciate your support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Helo Devan!
That’s such a beautiful story! It’s amazing how animals find their way into our lives and become such an important part of them. We’re so glad you and your dog have each other, and that we could help make things easier for you both. If you ever need anything, we’re always here to help!