Style AlertReviews 129

I received my box on March 11th at 11:30am and send it back in March 11th at 6pm. I was told I had 4 days to try clothes on but I decided within an few hours what I wanted. Over the last few days I have sent around 5 emails because I kept getting notices that my box hasn't been returned (even though I could see the tracking and I used their prepaid return label). I emailed concerned they would charge me for the entire box and the rep stated I wouldn't, in my email I send them the tracking number and I sent this information to two different email addresses that are listed on their website. Fast forward to today and I was charged for the entire box... even tho I picked one item from the five they send me and I already pic for that one item. The quality of clothing was but the cost seemed a bit higher than I expected and the inconsistency reguarding the communication has been below standard, over promise and under deliver has been my experience.

I sent in items to trade in 2 months ago. Literally had to ask them every week where my offer was and they just kept pushing me out. I had a barely used Ferragamo bag that I could have sold on eBay or elsewhere in those 2 months. They only got to my offer because my husband tweeted the CEO and company saying we had been waiting 2 months. Then the next day they emailed me saying I would have N offer by the end of the day. I had one the next day. The offered me $12 for my bag. I mean really 12! These people are just jerks. Plus if you look up those address it's listed as a furniture store. I think the whole thing is a scam.

I ordered a box with them on Wednesday 3/13. On Thursday 3/14, I was able to pick out the items, and by Friday 3/15, they have sent me a tracking number. The idea is that you get 4 days to try on the items and then return whatever you don't want. Well, today, 3/18, I get an email saying that they didn't receive any items from me so they CHARGED ME FOR THE ENTIRE BOX. Keep in mind that I DON'T have the freakin box so I couldn't have returned something that wasn't even gd sent to me yet.

I sent them an email but I will for sure be unsubscribing. (Oh, by the way, you have to email them to unsubscribe, so we'll see how responsive their email service is. What a horrible excuse for a company).

I sent a box in. They received it months ago and they acknowledged that fact, but only because I keep asking them about it. Not because when I sign into my account it shows up as received nor have they given me an offer. It's been 3 months. They keep telling me I'll receive an offer In 10 days or in 1 day but I have never heard anything from them nor do they communicate with me unless I begin communicating with them first.
It's a scam at best, robbery of high priced brands at least, I'm pretty sure they just ripped me off.

The box you will receive is nothing like they advertise. I was expecting to see some designer items - what was the point of this extensive questionaire/ I indicated the items I clerly NEVER wanted to receive - the preview showed at least three items from my "no way" list. I emailed right away asking to stop the shipment and 12 hours later I got a reply 'sorry you did not like your box" with an offer to change the stylist and "pause" for a month and the next email was 'your box is on the way". I am so pissed. It's impossible to cancel!

I decided to use a print-at-home mailing label to send items to Material World to possibly Trade-In. Material World's website states that you can change your mind until you accept a cash offer - so no risk to you. According to UPS Material World received my shipment on 2/12/2019. However, on February 22 I received a second message from Material World indicating they had not received my package. This caused me great concern. I tried to call the company, but their phone number leads to an automated message stating that Material World cannot be contacted by phone - a major red flag. I then obtained documentation from UPS confirming Material World received my package, and sent that documentation to Material World with a request that Material World return my items to me immediately, as I was no longer interested in participating in their Trade-In program. Material World then sent me a generic message about Trade-Ins, but also refused to return my items. I reiterated my request that my items be returned to me. I also made a complaint with the Better Business Bureau. Material World has now sent me a tracking number they purport to be my items being returned to me, but they have also sent a message to the Better Business Bureau indicating they have resolved my issue (even though I have no way of knowing that until I receive my shipment and verify my items have all been returned to me in their original condition) and have attacked me personally - quite frankly their response was disappointing, both rude and unprofessional. Attacking a customer personally and insinuating the customer is illiterate is not appropriate. Stay away from Material World.

I've consigned with Material World for years, back when their payout method was through their Fashion Trade-In Card. I had a few hundred dollars on that Trade-In Card. Recently, they discontinued use of the Fashion Trade-In Card, and supposedly mailed checks to consignors who still had a balance remaining on their cards. Well guess what - I never got that check. And it's been a nightmare trying to get someone at Material World to help. They blamed the issuing bank for sending it to the wrong address. Ok fine. Then how about sending it to the correct address where I currently reside? It's not rocket science. Despite them promising me that "they're looking into it," I still don't have my check. Be careful if you decide to consign with them. They are frauds.

They take forever (literally over 2 months) to "make an offer" and it will be obscenely low, even if you have the most perfect clothes from top brands. The offers were so terrible that I ended up having to pay them just to get my clothes back. Simply awful and deceitful practices. Wish I had seen some of these reviews first! I plan to report them to the better business bureau when I have time. I encourage everyone else to do the same!

I first tried material world when they started - it was a quick turnaround offered within week.
Now years later I sent them 10 items, they received my package on November 1st - sent an email saying it would be 20-30 days before offer. Well it's now January 10th and I still have not received anything. I have emailed multiple times and they respond quickly saying that they are having delays. Last time they said I would receive my offer in 2-3 days. Well that was 2 1/2 weeks ago- don't waste your time

I thought this would be an easy alternative to selling a bunch of individual items on Poshmark. I was so wrong. It took months to get my offer after sending in my clothes, the offers were ridiculously low ($23 for a pristine Valentino dress? $9 for a nearly-new, once-worn Ted Baker skirt?), and worst of all, they charge a $2 return fee to ship things back that you don't want to donate or for them to buy. Unfortunately I sent them a ton of stuff in my first shipment so it would have actually cost me $36 to have it all shipped back. I ended up just cashing out the very little they offered me and decided to spend the time writing reviews on as many websites as possible. Seriously, don't even waste your time.