Style AlertReviews 129

Don't fall for their $1 promo. Worst part of material world was the following month when I got a message saying my next box was ready. I was given NO chance/warning to cancel before they charged again. They also have really bad customer service. They place all burden on us, the customers, to be able to track down one of their difficult-to-reach customer reps to be able to cancel your subscription. The way they function is crooked. DO NOT try material world. They're horrible.

I had sold some items to them on consignment and my first set of clothing I felt was fair not the best but fair. I sent in a second amount and it was less than fair but I still took it they were items that I was trying to clear out my inventory. Apparently when I hit that I wanted a credit I assumed it was the credit to my stripe account only to find out later that I had inadvertently pressed a credit for purchases. So I sent a note asking them to reverse it explaining to them the situation and they came back and said no once it was defined as a credit they could not reverse it. I have never heard anything so asinine in my life. I will certainly not send any of my items to them again.

Paid the styling fee then changed my mind so emailed them within the hour asking to cancel, then they didn't get back for a few days and said it's too late to cancel and I'm getting my box regardless. Box comes in and it's very old clothing that I would never wear so I packed it all back up and took it to USPS. Then got an email a few days later saying I'm being charged for everything since they haven't been notified by FedEx that it's been sent back. So upset that I signed up

I have NEVER wrote a review in my life and I feel its absolutely necessary for me to say something about how terrible this company is.

To summarize it for you:
*They don't send you designer clothing
*What they do send you, are clothes that smell, have stains and are very worn in
*They WILL NOT cancel your account and will continue to keep sending you items
*There is NO way to delete your credit card information
*They WILL charge you for items you did NOT keep or want
*Their customer service lies to you and are incompetent

I received one box and I didn't like any of the clothes - they were not cute and smelled/had stains. So, I called and emailed customer service to cancel my account and I returned all the items. Well, they charge me for some and are continuing to send me boxes. This service isn't worth wasting your time on.

I was so excited and regardless of the reviews I wanted to love it. I received my first box and it was okay and then my second box I got one of the same items I returned. Then I tried to cancel my subscription because I was paying for a styling fee that was subpar. Then they said they would send me a waived fee for the box and I said okay I'll give it one more shot and then they canceled my box without notifying me. I had to reach out for it's status and they said they would send me one at a later date but I was moving so it would not work.

I can't say enough bad things about this company. I sent 10 items to trade in. All high end designer labels barely worn. They made ridiculously low offers for 2 items and they gave me the choice of donating the other items to charity or paying $2.00 for each item to be returned. This company should be reported to the better business bureau and put out of business. How many bad reviews do they need to receive for this to happen?
They should be ashamed of themselves. Stay away!

I decided to purchase a membership after being convinced Material World had nice clothing. First of all my stylist "Tammy" finished by box about 30 minutes after I completed my style questionnaire. It was filled with absolutely nothing that I said I was drawn to. I asked for things more trendy and they filled my box with things that I would wear if I worked in finance (very conservative dresses, wrinkly button up shirts, long boring black skirts). I reached out via the live chat requesting to cancel my membership and nobody responded. I sent an email and not a single person has yet to respond. This place is a TOTAL scam. They also won't let you write comments on any of their social media sites (it's quite clear why). If I could give those place a 0 for my review I would. Beware!

I recently tried out material world and did two boxes. I liked a few of the items they sent me and ended up buying 1 top total of both boxes. I paid $60 for the top (including the styling fee) which felt pretty reasonable for a silk Joie top. Overall, I don't feel like the boxes matched my style yet you still have to pay the $30 styling fee.

After the first box, I updated my style profile to better reflect what I was looking for and still didn't feel like a great fit. I have a very casual lifestyle, work in tech and wanted a few summer items. Most of the things I received in the box felt very "preppy" or "business casual" but really I just wanted a few great summer pieces.

I thought two rounds felt like a solid try and really like the top I bought!