From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
This is the first time I use this website. It is very Excellent
The experience was easy and quick,
With no lag or bugs
It was an easy and convenient booking. I found the cheapest ticket compared to other pages.
Very easy and fast, I love the price as well! I'll definitely be using again!
Good good morning I love you too I hope you have a good day at work I love you so much and I hope you have a good day today I love you
I had a pending purchase but I was contacted by StudentUniverse about it and they helped me with care!
Need any easy way for a carry on. Thanks for the information for carry-on purchases.
So fast to Get the flight ticket. Easy platfom to reach the best prices in the web. Just what I need
Amazing experience with Student Universe.
I visited many websites, it was pretty easy to use, response was great aswell. Coo-operative staff and excellent response.
It's a good experience, better deal and better things
First transaction with StudentUniverse was good as was fast and with several options and quick response
Easy booking process. Good little discount to help out.
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It was a lovely experience. Really appreciate the staff
I was getting same/ lesser offer from other websites. I used studentuniverse because my friend referred me. I wanted to use his referral code so that he and I get discount. I did not get any code.
I also wanted to use promo code for new user. But it did not get apply either.
So there was/ is no point using studentuniverse.
Everything was so fast. I sent back the documents you guys asked for and after a few hours everything was ready and my order confirmed, and not even changed the fare! Thank you so much guys.
I have booked a ticket from sfo to London and my luggage cost isn't even included in my flight ticket. This is really frustrating as no information is provided about this during the booking and do you expect your traveler to travel such a long flight with 0 bags? This is so annoying. Upon that no end-to-end assistance is provided I was asked to contact the airline for making this purchase and to ask about carrying on bag. I have booked a round flight and do you really want me to call 2 different airlines to ask about my luggage?
Hi, sorry you felt this way. When customers perform a flight search, they will see the flight details as well as the baggage on our search result page. When customers click the button of baggage, they will see the prices of 1st and 2nd checked bags. We also provide a link to the airline's website so customers can check the pricing directly on there too. If customers miss that info, on the next page, the checkout page, we also display baggage info under important flight information session. The pricing and policy of baggage are determined by the airlines, so unfortunately, StudentUniverse cannot decide whether they should be free or not. There is only one airline responsible for your return flight, so you don't have to ask two different airlines; you can also check the info on the airline's website. Thanks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, sorry that we could not verify you were referred by the account you mentioned. Could you confirm you did use the referral link to register your account? And don't worry about the referral code; we've sent you a $40 promo code for the inconvenience. Let us know if you have any questions. Thanks!