Stately Reviews Summary
Stately has a rating of 3.5 stars from 664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 22nd among Men's Clothing sites.
I had 3 deliveries in 2 months when on the every 6 month plan. Statly refused to take anything back.
We are so sorry about this Steven and we did have an opportunity to look into this for you. It looks like you were not charged for multiple orders in the same month or close together. We are happy to chat more to see if we can help! Be sure to reach out to our member services team at concierge@statelymen.com so we can help!
I love the packages they put together. The clothes are great quality and there is lots of variety in every box. The only thing I don't like is that is seems they don't keep track of what they've already sent you. Now that I've been getting a box every month for around 9 months I've gotten a few items that are repeats or very similar to items I already received. Returns/exchanges are easy, but it's a little frustrating since I would think they could see what they already sent.
Thanks for the feedback Jonathan! We will be sure to take your feedback about exchanges in so we can improve this for our service long term. We are so happy you have been getting compliments with the items we have sent you and we are excited to keep sending you more amazing items!
Nothing like the additional style pictures I provided.
We are so sorry you were not a fan of your most recent box Gareth! Our member services team will be reaching out to you so we can see if there is a way we can turn this around for you. We really do appreciate you as a member and value your feedback!
Just doesn't seem as personal as I thought it would be. I have received the same couple shirts twice now and they're not even totally in my wheelhouse of style. My wife says it has more grandpa vibes than mid thirties . Hopefully this next box will be better. Is there a way to send back the shirts that are duplicates for different ones?
We are so sorry you were not a fan of the items you were sent. We are happy to exchange the duplicate items for you so we can get you something more in line with your style preferences. Our member services team will go ahead and reach out to you within the next 24 hours to see what we can do to turn this around for you!
Good choices, excellent quality, superb value! Improves with each new shipment. Wish I did this with my wardrobe from the beginning!
Thanks for the kind words Justin! We love to hear our service is making your life easier so you don't have to worry about shopping. Thanks for being a member with Stately!
I'm new to Stately and have received three boxes. I've been satisfied with all three, but this last one was fantastic! I choose my "look" and I love every single piece!
We love to hear it Mark! We are so glad to hear you are enjoying our service and we are so happy to have members like you who enjoy our service as much as we do.
I have emailed, with pictures several times before and after starting with stately. However, from what I have received since the first box, it seems to me they are deliberately sending me the opposite of what I have requested.!
We are so sorry about this David! We have our member services team reach out to you to get more of your feedback so we can see if there is anything we can do to turn this around for you. We appreciate you as a member with us still!
Customer service in regards to picking clothing items for the customer is poor. I have received duplicates of items already sent on a number of occasions despite updating my preferences. Sad
We are so sorry about this Arthur! We would be happy to look into this for you and it looks like you have not reached out to our member services team. We will be sure to share the styling feedback with our styling team who curate the boxes for you. We are so sorry there were items you were not a fan of and we will be reaching out to you within the next 24 hours so we can make this right!
Clothes do not align with the profile and preferences provided.
We are so sorry about this Jeff! Our member services team is happy to look into this for you and has reached out to you via email so we can look into this for you. Member feedback is super important and we would love to hear from you!
This last order procured by a stylist is a disaster, it looks like stately has concentrated on their weekly social media "looks" and decided to just throw a bunch of pieces that don't even work together into a box and ship it out. I literally am keeping only one shirt and sending everything else back, pants, shoes, polo...very disappointed after 4 other boxes, this could be my last. It literally feels like a bunch of surplus pieces thrown into a box.
We are so sorry about this Paul! We hate to hear you enjoyed boxes prior but this last one missed the mark. We would love to chat and our member services team will reach out to you within the next 24 hours so we can see what we can do to make this right. We appreciate you as a member and we are glad you are still on board with us!
Recurious and responsive customer support. Saves me a ton of time and avoiding shopping and finding the size of clothes that fit me.
Thanks for the love for our member services team! They do try their best to make things as easy and quick as possible for our members. Thanks for being a Stately member, we appreciate you!
I know for sure that I will be paying quite a lot more at a mall for the total amount of new clothes I got. $157 seemed like a lot but all things considered, it's really a good deal. There are usually one or two pieces that doesn't click but even not counting those pieces, I think it's still a deal. I save so much time trying to find the right clothes for me. It's like I'm outsourcing the styling task to Stately. I'm more than happy not having to spend time or extra brain power on this task.
We are happy you see the value in our service instead of shopping in the mall. You are saving time and money on the items you would normally purchase separately. We are so glad you are a member and we appreciate you as a Stately member!
First, I asked for blazer/sports coat - didnt get it. First I was told you dont have them but you sell them seperately so are you misinformed or was I lied to? Second, I asked for pants, didnt receive pants. Why was I ignored? 3) you gave me shorts that almost perfectly match other shorts you've given me in the past. This was lazy work. 4) most egrigous - you gave me a T-shirt! Why would I want a T-shirt? I dont buy your boxes to get T-shirts!
We are so sorry to hear this is the experience you had with our service! We want to make sure your preferences are followed sizing and style wise and we are so sorry we missed the mark. We are glad you reached out to our member services team so we can share this feedback with our styling team. We are happy to help in any way if you would like to share any additional feedback with us!
My stylist, Balen, reads my messages and tailors my outfits to my needs! I'm very impressed! Thank you!
Thanks for the kudos Craig! We will be sure to pass this along to your stylist and all of the styling team. We appreciate you as a member and we are happy you love our service!
Is it possible to see the box before shipping? There is usually at least one item I may want to switch.
We are so happy you love our service Michael! We do not offer previews at the moment, but we do offer a Shop your look option where you can select the exact items in your box. Log into your Stately Dashboard and take advantage of this for your next order!
Loving the clothes that have been selected by my stylist. My only complaint is every month when my package renew occurs is I get asked if I want to speak with stylist prior to next box I email the concierge to say no. And this isn't done. Several days go by then I get an email saying since we haven't heard from you we will now begin to build you box. This causes delays in getting my boxes
Thanks for being a member with us Jason! We send this email to make sure to double check if you would like to connect with your stylist since you are a Presidential member. That is one of the major perks with being a Presidential member. Feel free to reach out to our member services team via email, chat or phone to opt out of calls so we can get your box going!
I do mostly like the clothes that have been sent so far but at the same time would also like to see outfits that resemble the ones in your advertising pictures.
Thanks for the feedback Michael! We are so glad you are liking our service so far. We have made some changes and we do offer members to shop your look, which essentially allows members to pick the exact items in their box. Be sure to log into your Stately account to see if a look is available to be selected for your next order!
The items chosen for my summer look were excellent! I'm very pleased with what I received and can't wait to wear them more!
We are so happy the items you received were amazing Dustin! So glad we sent you some awesome looks for summer.
Good price and quality of clothes. It makes clothes easy to choose
Our quality and price aim to stay affordable for most budgets! We are happy to hear you love the price point and the items we send Stephen. Thanks for being an awesome member!
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time than it takes for your avocado toast to get cold. We've scoured the lands far and wide to curate a collection of top-notch brands and styles handpicked by our team of expert stylists.
Did we mention that we've also mastered the art of stretching those hard-earned pennies? Our deals are so good, they'd make a coupon collector weep tears of joy. From suave apparel to must-have accessories, our assortments are priced to make you do a double take. The best part about Stately? You pay one low price for the entire box — no shipping/styling fees or retail markups. Our Members on average save over 50% off on each stylist-curated box!
So gentlemen, bid farewell to the days of wandering aimlessly through overcrowded stores, endless pages of online search results, and trying to decipher whether you are getting the best price. Stately is your secret weapon in the pursuit of suave handsomeness. Join us on this journey, where style is a breeze, and looking dapper is as easy as a wink and a nod. So grab your favorite beverage, kick back, and let the good looks come to you. Your newfound confidence and dashing style await you at www.statelymen.com.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Men's Clothing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry about the shipping time frame and would be happy to look into this for you. Our member services team would love to look into this for you so we can see how we can improve our service moving forward. We appreciate member feedback and our team will be reaching out shortly!