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Stacksocial has a rating of 2.6 stars from 765 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Stacksocial most frequently mention credit card, phone number and lifetime subscription. Stacksocial ranks 8th among Gadgets sites.
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Fast responsive and effective! These guys know what theyre talking about.
Had a technical query with a writing program, and they fixed it in no time with just two eMails.
I had some difficulties accessing my quantity of devices for the VPN package bought and Stacksocial Support team solving the issues within straight 3 days. Took a bit longer since we're living in different time zones. Appreciate your Support team diligent and helpful. I love Stacksocial.
Stacksocial is one of the best sites. It is definitely one of my favorite sites. This is definitely the place to shop.
I bought a game and had some trouble redeeming the steam key. They provided the solution within the same day with great communication (they first had to verify with their supplier before being able to help me and kept me in the loop through that process).
I bought couple of softwares from StackSocial, however, one of vendor software was not at all useful in my usage scenario. After lodging the complaint... StackSocial and the respective worked together to get sorted out and provided me in time refund as a credit.
My overall issue got resolved in just 2 days... Thank you StackSocial for your support.
Fast response, faster than most email inquiries, & solved my problem. And more characters, why, I like your customer service, I told you. So and am happy to do so, so happy that Im spending more time to satisfy a questionable requirement, CHANGE IT OR DONt ASK ME AGAIN, STILL! THANKS. JIM
I encountered a problem redeeming an offer so I contacted support. To my surprise, I received a response very quickly with a suggested resolution. It worked perfectly! This kind of customer service deserves recognition. Thanks again for the providing top-notch service to me.
Terrible after sales support, rude and arrogant customer service. You are better off spending that money elsewhere or saving it if you can find it free online.
When I didn't receive the expected package, they were very helpful and got me a replacement. This was my first order. I would trust them with future orders.
StackSocial steals money. Took my money, but won't transfer it back. Don't offer me any service for it or any credits. Besides, they're threatening me!
R
You're so lucky that she works for you. I hope that your other technicians are almost as good. I'm completely computer illiterate - if she could help me, she could help anyone!
BEWARE. They do not make what they sell, and don't offer refunds. This is the email I received from their customer service, when I tried to cancel an order 1 minute after it went through, for a phone/key tracker, which is useless if you only have the software...
"I'm sorry to hear you're unhappy with your purchase.
As it stands, we are contractually tied to a no refund policy with our vendors, allowing us to offer amazing products at a huge discount. Additionally, digital license codes and redemption assets are sent out immediately upon checkout, at which point the vendor is paid. I would love to accommodate your request, but if we offered refunds, customers could make purchases, redeem the assets, ask for a refund, and walk away with free software."
I bought 3 copies of the Speed Reading Bundle as gifts for my grandchildren. Each of them would need to have his/her own access to redeem and activate the product. Stacksocial does not have that option but they followed up and solved this problem very efficiently for me. Great job.
I had to reset my password and support was super fast and very smooth.
Great site, great deals, highly recommended.
Talk about customer service! This company has the best ever, no questions asked! I had a slight issue with a product and sent them an email. Within 24 hrs a credit was back in my account. I didnt have to jump thru hoops, beg, or plead my case. Again, NO QUESTIONS ASKED!
I needed help retrieving my ID and my access password in addition to the link to access the study site. The service was fast and efficient.
I got something wrong when my order was delivered and needed the help of the Support Team. They got involved quickly and without fuss sorted it all out. Totally satisfied with Stacksocial. Thanks guys.
I have been purchasing various items through StackSocial and find the value to be incredible. I had no issues until trying to redeem an item yesterday, and support was able to make the correction and assist me in the redemption process quickly and effectively. Very happy with the products and extremely happy with their support.
I tried to buy a software product from these people. Their system said the bank refused the card, I tried a different card and it was refused also. I tried a third time to get error messages and it happened to work. Then I get a call from the bank telling me someone is calling in by voice with my card number. The bank blocked my card.
Stacksocial emailed me asking for a photo of my CC, talk about a security risk!
Stacksocial kept telling me that I had not paid for the product even when the third attempt worked and the bank said they were paid.
I tried to get access to my account to get the product. The "Forgot Password" email had no details. I had to figure out that I needed to view the email in my browser instead of my common email program used by millions of people.
Stacksocial help desk could not help.
It took me over 4 hours to save $20.00 on that product.
Never again will I use stacksocial.
Answer: It took a long time and the intervention of PayPal, but I got a refund--finally--for an item that was never delivered (because it was never sent.) The range of scores for this business makes me wonder why some people get good service and others are ignored--even defrauded.
Answer: They don't want to interact with anyone. You'll get these ridiculous emails from their "Support Heroes" team. They are all cut and paste nonsense, and they deny any responsibility for their vendors. I was only able to get action by working with my credit card company to reverse the charges because of the scam they pulled (item they advertised was not what they actually sold). As a precaution, I also advised my credit card company to automatically deny charges from them. My advice is to NEVER risk buying from them. It's like your mama always told you: "If it sounds too good to be true, it isn't."
Answer: Hi Humberto, We would love to help you on this. Please contact us at https://support.stackcommerce.com/hc/en-us/requests/new
Answer: I responded to an ad. Very stupid of me, and i will never do that again!
Answer: They have no customer service, just form letters. No matter how often you email them, you will get no response that makes sense. They have no way of contacting them except emails.
Answer: Clearly playing numbers game. Probably making their own positive reviews. No one stopping them. Internet scammers.
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