Overview
Stackry has a rating of 4.4 stars from 20,660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options and easy process. Stackry ranks 1st among Mail Forwarding sites.
So far so good.Shipped to stackry address no issues.Set up to ship to australia,no issues.costly postage from the states is always the case,but at least at this stage I can actually get what I need from the USA,which makes repairing my minn kota motor much cheaper than and quicker than sending my motor to the company in aus.Just waiting for stackry to ship,which hopefully occurs just as smoothly.
I am writing to express my deep dissatisfaction with how my package was handled by Stackry. During inspection, a Stackry employee cut open the packaging with a utility knife, irreversibly damaging a collectible item, rendering it worthless. Initially, they attempted to place the blame on the shipping company. However, after investigation and reviewing the photos, it was proven that the damage occurred inside Stackry's own facility, caused directly by one of their employees. After much insistence on my part, Stackry admitted that the item was opened during their internal process but refused to take responsibility, claiming that opening packages is part of their standard procedure. It is unacceptable that, under the excuse of an "internal procedure," Stackry destroys customers' property without offering any compensation. They turned a valuable collectible into trash and still denied any liability.
Great communication with this shipping experience. Parcel arrived before the shipping date which was a bonus also. Will use Stackry again
What a fantastic system that has saved me a lot of headaches.
Process was smooth but it's taking a long time to receive my order. Much longer than expected for the price of shipping.
I have been other international shipping services for years, but seeing that Stackry was well rated, I decided to give them a try. I was nothing but disappointed on my first order. They do not provide sufficient tools to properly setup customs invoices - I was unable to add my customs import code for my country, nor the correct HS codes or country of origin. They also don't take photos for consolidations. This led to significant additional import charges, and I was not able to rectify them in time. Furthermore, the online agent tool did not work, it just hung, and they took well over 24 hours to respond to my email, by which time it was too late. Stackry is fine if you just want to buy one item casually, but if you are a regular importer from the USA, find another service.
Hi Frank, We am very sorry to hear our services did not meet your shipping needs. We are truly appreciate your honest feedback. I see you raised these issues with client support and I am very sorry we are not able to accommodate all of your requests at this time.
Thank you and have a great day ahead.
Great service, all online, neat customer portal, everything well thought during the process and very clear at all stages. The only issue I had - very expensive shipping cost due to hazmat (batteries) in my case. So, if your product fall under hazmat category - check handling and shipping fees first.
Everything is great, only consolidation of packages takes a long time.
I've been beyond impressed with the service so far. It's so simple and efficient, and demystifies the whole process, thank you Stackry!
From point A to point B, this has been a pleasant experience. I am extremely impressed with how these guys packed my consolidated shipment. I had some questions for support and they promptly responded and helped me out. This is a reliable company providing excellent service!
I've been using Stackry for over 5 years now and I must say that they are the best in everything that they offer! Great shipping price great service and easy to use dashboard...I look forward to using them for as long as they are around.
Thank you Britney for being our long term customer and taking the time to leave us a review. We really appreciate your feedback! ❤️
My parcels were consolidated and when I got them one item was missing, I started a claim and then the item was found at their warehouse! Now I am asking to ship it at their cost with no reply yet. Will post the conclusion later.
Hope they pay some attention to these reviews since is their service image.
Hi Jose,
Thank you for your feedback. We are very sorry you ran into a issue with our service. That is disappointing. I see you contacted client support and an agent was able to assist you with this matter, but if you would like to discuss it further, please reach out to support@stackry.com ask for "Veronica".
Thank you, and I hope you have a nice day ahead.
First time using. I had put-off tackling this shipping as I thought it would be difficult... Was so much easier than I anticipated!
Of course, haven't seen the process through to the end yet, but fingers crossed the parcel arrives without fuss or error... All I can say at this stage is, so far, so good.
This was my first stackry shipment and the experience was smooth and arrived far more quickly than I expected. I will definitely be doing this again for future shipments. It would be nice to have more payment options.
Worked out for me, although I just ordered a pair of sneakers paid like 60 bucks shipping for the FedEx and then when it arrived at my door I had to pay another $25.
That's what it takes to get what I wanted though.
Tracking was all good
Package took about 3 weeks to arrive
Didn't have any problem using the website and got all the emails for updates about my purchase
The shipping is much more than I thought. I have had nail polish shipped from the US before and it was half the price for the same service. There is only one bottle of polish inside. Would probably not use again unless I really had to have something from USA.
Hello Susan. Thank you for your feedback. I am very sorry that you were not satisfied with our pricing on this shipment. I looked at your account history. I see the shipment was more expensive, because it was a dangerous goods shipment due to the Nail Polish being shipped. Due to international regulations, shipping Nail Polish and other flammable items requires Stackry to use a certain box size and it limits the economy carriers we offer. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us. We do believe our prices to be very competitive but keep striving to bring costs down for our customers. If you would like to discuss it further, please email us at support@stackry.com and you will be helped by the best customer service in the industry!
I wanted to edit or change the address once the package was re packaged but didn't allowed me.also I needed to wait and don't care to say for storage but hot a message saying my package was going to be destroyed. Why destroyed couldn't it be donated to salvation army or something. All was always good so far but this package in particular is like cursed.
Hi Ricardo. Sorry to hear you ran into an issue using our service. Stackry offers storage for 60 days. If you contact Stackry before that date, we will do our best to accommodate additional time for our customers if space allows. We do our best to notify customers of the storage timeframe of each of the packages in their lockers. Email alerts are sent to customers at 20, 30, 40, 45, 55 and 60 days. Upon review of your history, it appears you shipped the package on day 59, so this is why you received the final email that the package would be disposed. Sorry if the email sounded threatening. That is not our intent. If you wish to discuss further, you may reach customer service by phone, love chat or email us at support@stackry.com. Thank you and have a great day ahead!
Easy and fast. Wish you could stay logged in for days not having to log in again each time
Wow, I wished I have found Stackry sooner. Brilliant and so easy to use. I was hesitate at first but no need to. I had been put off buying from USA because of shipping charges for individual items, but wanted several item that I could not get in the UK. Everything went smoothly, from emails telling me my parcels had arrived to shipping and at a very affordable price, delivery from USA to UK in just over a week. Have told loads of family and friends and this will be the only way to buy from USA from now on. Keep up the great work.
I am absolutely appalled by the fact that I'm being charged an additional $5.00 due to someone else's incompetence. This practice is not only unfair but reeks of a blatant money-grabbing scheme. It's utterly unacceptable that I'm penalized for the sender's lack of attention to detail. This is now the second time I've been unjustly slapped with this fee for others' mistakes. This kind of treatment is infuriating and I demand immediate rectification.
Hello Bennett. Thank you for your feedback. We are very sorry you feel the address correction fee is not fair. We understand your position and truly value your comments. Stackry receives thousands of packages each day and the team work very hard to enter in the incoming packages expeditiously. When a package arrives without the complete address, it takes extra time for Stackry to determine the owner of the package. You may view more about this charge here: https://www.stackry.com/en/pricing.
I understand in this scenario the incomplete address was not caused by your negligence, so we have issued a refund. In the future, please contact customer service and they will remove this charge for you. You may reach customer service by phone, live chat or email us at support@stackry.com. Thank you and have a great day ahead!
They got my package, sent me a notification, then again sent a reminder, and finally I paid, and the package arrived intact. The shipping fees are a bit much, but if your product is very expensive, it might make it worth your $
It's my fault but I am gutted. It cost me $115 to ship a pair of jeans. When I initially used the online calculator it definitely did not price my package that high, but once it arrived that was the cheapest option
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Hi Daniel. Thank you for taking the time to share your feedback about your experience with our service. We are sorry to see the condition your item arrived in and understand your frustration. I looked into your account history and see your case was handled by the Stackry claims department last year when you notified customer service. It appears the claim was handled appropriately per our package protection policy seen here: https://support@stackry.com/limits-of-liability. If you would like Stackry to revisit this case, please reach out to support@stackry.com attention to Veronica. Thank you and have a great day.