Overview
Stackry has a rating of 4.4 stars from 20,660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options and easy process. Stackry ranks 1st among Mail Forwarding sites.
A unique and useful service very impressed with the ease of use and very reasonable pricing.
Take forever for you guys to consolidate. 3 - 4 days is way too long.
Consolidated package shipping cost was 35% higher than shipping both separately. Bit of a scam and no way to undo consolidation.
Hi Alex, Thank you for your review. Sorry you ran into an issue using our service. I looked into your account history and you are correct, it cost more to ship the consolidated package then ship the two packages separately. That is very unusual if you do not request extra protection. I see you paid to ship it already, so it is too late for us to check the packing to make sure it was packed as efficiently as possible. Customer service can check on the packing for you and undo the consolidation if it is not already shipped. I have issued you a courtesy refund, but if you ever have any questions in the future please don't hesitate to chat, call, or email us at support@stackry.com and you’ll be helped by the best customer service team in the industry. ❤️
My orders take long time to ship and very expensive too bad service many time have problem
Hi Jassim. Thank you for your long-term business. We appreciate your feedback. We are sorry to hear you are not happy with our prices and services. I looked into your account history and do not see any problems reported other than your dissatisfaction with the delays. Stackry's peak season has started. We understand that timely delivery is crucial and apologize for any inconvenience. Our team is working hard to minimize delays and ensure prompt service. We are working longer hours and actively addressing this issue by hiring additional seasonal staff to manage the increased workload. We hope to build your trust back by providing great service like you are accustomed to. If you wish to discuss further, please don't hesitate to chat, call, or email us at support@stackry.com and you’ll be helped by the best customer service team in the industry.
The Best Freight Forwarder Company I ever know or came across. Shipping from USA to Ghana is always the best for. Professionalism in all the department for shipment, I recommend Stackry to everyone, try them and thank me later. 5**** star COMPANY
Exceptional super powerful professional customer service and good service everytime.
You claim that you save a lot of money for customers by consolidating packages but this is not true, well not in my case.
I had three parcels to be consolidated which you consolidated into one big parcel - this caused the box to be over max dimensions and so the cost hiked to $400. I did call you to split the big box into three smaller boxes with the following costs £116+116+30 (I used your own calculator on your website). Which in total would cost me around $262 total, saving me around $140 from what you quoted me. Instead, you just split the big box into two identical boxes each cost me $200 which is exactly as the first option - one big box costing $400.
I shopped in USA and purchased shoes on sale but with your huge delivery costs, which btw is added to the calculations for tax and duty when delived in the UK, so you have increased my costs by huge amount. The 12 pairs of shoes I purchased in US in total cost less than $400 postage so you are not saving me money!
Second point - my only option was to use FedEx - go on Trustpilot website to check their rating! Its ONE star OUT OF FIVE stars, ONE! From over 6000 reviews. Most of the reviews are that the company lost peoples' parcels. So on top of this huge postage of $400 you shipping via company that has 9 out of 10 parcels loses or damages or "dont know where the package is".
I might use your services one or two times, to buy some gym clothing (very small package and very light) to give your services a second chance.
I will leave more details review on Trustpilot with some pictures and calculations.
You claim that you save a lot of money for customers by consolidating packages but this is not true.
I had three parcels to be consolidated which you consolidated into one big parcel - this caused the box to be over max dimensions and so the cost hiked up to $400. I did call you to split the big box into three smaller boxes with the following costs £116+116+30 (I used your own calculator on your website). Which in total would cost me around $260 total saving me around $140. Instead, you split the big box into two identical boxes each cost me $200 each which is exactly as the first option - one big box costing $400.
I shopped in USA and purchased shoes on sale but with your huge delivery costs, which btw is added to the calculations for tax and duty when delived in the UK, so you have increased my costs by huge amount. The 12 pairs of shoes I purchased in US in total cost less than $400 postage so you are not saving any money!
Second point - my only option was to use FedEx - go on Trustpilot website to check their rating! Its ONE * OUT OF FIVE *, ONE * from over 6000 reviews. Most of the reviews are that the company lost peoples' parcels. So on top of this huge postage of 400 you shipping via company that has 9 out of 10 parcels loses or damages or "dont know where the package is".
I might use you one more time, to buy some gym clothing (very small package and very light) and see if you are going to charge me another $400 for shipping (or similar excesive amount). If so, you are crooks just like the rest of the shipping companies out there.
I will leave more details review on Trustpilot with some pictures and calculations.
There has been a significant delay in the processing, coupled with poor customer service and lack of communication regarding the cause of the delay. Additionally, the compensation offered for the delay is inadequate and does not justify the extended waiting period.
Hi Basil. Thank you for your feedback. We are very sorry for the delay with your recent consolidation. We understand your disappointment. Circumstances beyond our control led to the recent delays, but the workhouse team is working diligently to complete the orders as soon as possible. I see you spoke to client support and they explained the reason for the delays and applied a discount for your shipment. I am sorry you are still unsatisfied with the response. If you would like to discuss it further, please email us at support@stackry.com attention to "Veronica". Thank you and have a great day.
Great service that is easy to use to have goods sent to Canada for those brands that don't sell internationally
Stackry is a fast and dependable company to ship products across the border to Canada when companies do not ship to us directly.
Excellent customer service and easy to use. Great rates too
Delighted with not just this shipment but every one. Always reliable, always quick and a great experience.
Hi Louise! Thanks for your kind feedback. We appreciate it. It looks like you gave Stackry a 1 star review overall, which indicates you are very dissatisfied with our service. Based on your comments, I think this was a mistake. If you do not mind updating your review, we would truly appreciate it! Thank you again for your business!
Great help, so useful for getting things from small sellers that won't ship internationally.
Does what it says on the box, very timely, very hassle free, will be using stackry for the foreseeable future when it comes to shipping things from the US to AUS
It seems fine, though I can't believe that the cheapest option to send a tiny package to Sweden is $32 🤔
So it is worth it for this package that they couldn't send internationally, but I won't be using it for other stuff as I had originally wanted to.
Hi Louise. Thank you for your review and feedback. We appreciate your business. Sorry to hear the price were higher than expected. Clients see the most value by consolidating multiple packages into one shipment to save on shipping versus sending smaller packages 1 by 1. You have free storage for 45 days, so you can gather your purchases and ship all together. Also if you refer a friend to Stackry, you will receive a $10 account credit when that friend ships their first package. You can use these credits towards shipping. Go to "Affiliate program" on your dashboard to learn more. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
So convenient, the fact stackry weighs the items so I don't have to estimate y shopping costs gives me great peace of mind. I'm in the UK and this makes items from USA so accessible when they don't ship here
Heather, thank you so much for taking the time to give us a review✔✔✔. We really appreciate your business and feedback. ❤️
I have waited a long time while my shipment was being prepared and I have not received any offers for the time I have waited that would make me satisfied.
In terms of shipping notice it was strange, sorry not the right word, different, rapid but strange, the time between receiving the notice and the tracking moving to NJ, was swift,
Largely good.
Disappointed about so-called bad address when USPS wouldn't allow me to list the locker number as a unit. Had this probllem twice
Why it takes a long time for a consultation?
This time the shipment is delayed, csn i know the readon why?
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Very quick and easy to buy items from the USA and have them sent to me in the UK. A brilliant service willI continue to use.
I Love using Stackry, it is so quick and easy to buy things from the USA, and am building a 50 year old US motorcycle so most of the available parts are there so this service is invaluable to me. Keep up the amazing work!
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- Nashua, NH, United States
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Business Highlights
- No membership or signup fees
- Consolidate packages to one shipment
- Shop any retailer in the U.S.!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert, Thank you for your long-term business. We appreciate your feedback. Sorry for the delay with your recent consolidation. Stackry's busy season has begun. We understand that timely delivery is crucial and apologize for any inconvenience. Our team is working hard to minimize delays and ensure prompt service. We are working longer hours and actively addressing this issue by hiring additional seasonal staff to manage the increased workload. We hope to build your trust back by providing great service like you are accustomed to. If you wish to discuss further, please don't hesitate to chat, call, or email us at support@stackry.com and you’ll be helped by the best customer service team in the industry. ❤️Thank you and have a great day.