I signed up for a free 30 day trial and cancelled my account which I took a screenshot of and got an email confirmation and they still charged my account. Doesn't surprise me. I signed up as a licensed transport company and they have very few loads hence little relevant business on the site. Beware and do not sign up for their trial. They will attempt to charge you even if you cancel.
I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.
Citizenshipper is going down the drain soon, figuratively speaking...they hire non usda certified drivers and allow anyone on their platform to transport and there has been numerous cases of issues with the animals.
I made a reservation to transport my 2 dogs across the country from MA to CA for a total of $3000 + fees. I paid 50% + $250 finder's fees up front, but had to cancel about 2 weeks before the scheduled pick-up date because my family was no longer moving. CitizenShipper refused to refund me the $1500 driver's fee even though their website clearly states that there are no cancellation fees if they were notified at least 3 days before the scheduled pick-up date. Instead, they offered an 'e-credit' which is not helpful because I'm longer moving. I've already reported this to the BBB hoping they can resolve the matter. I do not recommend using this service because they promise one thing but do another.
We appreciate you taking the time to share your feedback with us, and we sincerely apologize for any inconvenience you experienced with your recent booking.
We understand the frustration caused by the cancellation and the misunderstanding regarding the refund policy. Our aim is to provide transparent and reliable services, and we are committed to resolving this matter to your satisfaction.
To ensure a thorough resolution, we kindly request that you reach out to our dedicated Support Team at support@citizenshipper.com. They will be able to review your specific case, clarify any discrepancies, and work towards a suitable solution.
While we do understand your concerns regarding the e-credit offered, our Support Team is equipped to explore alternative options that may better suit your needs.
Your satisfaction is of utmost importance to us, and we are here to assist you in any way we can. We assure you that your feedback is invaluable, and we are continuously striving to enhance our services based on customer input.
Thank you for bringing this matter to our attention and for giving us the opportunity to address it. We truly hope to resolve this situation to your satisfaction and regain your trust in our services.
I must admit I was reluctant at first to trust my pet with a total stranger, but Matt did an excellent job. He picked up my golden doodle in New Jersey and brought him to me in Florida healthy and happy with updates along the way. I highly recommend the driver and will be using this service again!
This business model is a scam for all people looking for animal transport. You're not permitted to speak or screen drivers before paying them a hefty deposit. If the driver turns out to be flaky or hard to work with, Citizen Shipper will do anything they can to screw the buyer and protect the driver. Beware of this company and using their services
Dear Troy,
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and understand your concerns regarding our business model. At CitizenShipper, our goal is to connect customers with reliable transporters while ensuring a smooth and secure process for everyone involved.
We value your input and want to address your concerns in detail. Please reach out to our dedicated Support Team at support@citizenshipper.com. They are equipped to provide personalized assistance and work towards a satisfactory resolution for you.
Your feedback is crucial in helping us improve our services, and we appreciate you bringing this to our attention.
Best regards,
The CitizenShipper Team
I hired "Pawsome" pet transport, The guy cancelled on day of pick up and I am still waiting on the rest of my refund.He gave me 350 back so far of 600 and says I have to wait a couple of weeks but his profile sates 5 to 7 business days.I had to scramble and get another company and they are wonderful.I will use them directly.In other words you pay 170 fee with citizenshipper and whatever goes wrong with you and the driver, then it's not citizenshipper fault.You put your trust into a stranger.I will never use them again.
Dear Colette,
Thank you for sharing your feedback about your recent experience with CitizenShipper. We are truly sorry to hear about the inconvenience you faced with your pet transport and understand how frustrating this situation must have been.
At CitizenShipper, we strive to connect customers with reliable service providers, and we regret that your experience did not meet these expectations. Your feedback is invaluable in helping us improve our platform and the services offered by the transporters.
To address your concerns more thoroughly and assist you further, we recommend reaching out to our Support Team at support@citizenshipper.com. They are equipped to provide the necessary support and guidance.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Sincerely,
The CitizenShipper Team
Beware of this company! I hired two different female transporters, which was the worst experience. Emi pet transport and Roll A Way Pets transport are scammers. Wanted money up front before picking up or delivering my cat to me. Neither transporter communicated efficiently. Date changes, lies, totally inconvenienced myself and family. This company has no customer service, except for email. I wouldn't trust anyone working for this company to transport my pet. A month lady I am now having to transport on my own! Complete scam and waste of time!
Dear Jen,
Thank you for sharing your experience with us. We deeply regret hearing about the issues you encountered with the transporters and the inconvenience caused. At CitizenShipper, we aim to facilitate reliable connections between customers and transporters, and it's clear that we did not meet your expectations.
We understand your frustration and are committed to addressing these concerns. Please reach out to our dedicated Support Team at support@citizenshipper.com so we can investigate this matter further and work towards a resolution.
Your feedback is essential to us as we strive to improve our services and ensure a better experience for all our customers.
Best regards,
The CitizenShipper Team
A very good platform to transport your pet. One thing to aware is their fee plan is quite non-transparent. I just booked a transport of my pet for $300 for the driver and then I found the fee for CitizenShipper was $105.
I think the amount (30% fee) is pretty high but the worse part is that you would not know the $105 fee was NOT a down payment for the driver (very murky explanation unless you scrutinize the fine prints). They really need to be more transparent for their fee schedule. Almost a scam was what I felt.
As a comparison a similar platform UShip has a service charge of only $25 for a ~$300 job. And they present the service fee very clearly, unlike this CitizenShipper!
In conclusion, for your next pet transport, use UShip not CitizenShipper, given $325 (UShip) vs. $405 (CitizenShipper).
Dear Jae,
Thank you for sharing your feedback regarding your recent experience with CitizenShipper. We are pleased to hear that you found our platform effective for transporting your pet, but we regret that our fee structure was not as transparent as you expected.
At CitizenShipper, we strive to provide clear and upfront information about all charges associated with our services. We understand the importance of transparency and take your comments seriously as we continuously work to improve our communication and policies. Your feedback is invaluable in helping us identify areas where we can enhance our user experience.
For any detailed inquiries or further assistance, we recommend reaching out to our Support Team at support@citizenshipper.com. They are equipped to address your concerns and provide the necessary support.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Sincerely,
The CitizenShipper Team
This company lost my dog and kept him in his own crap for over 5 days. Driver lost my dog. Will never get him back. Company is not and will not take responsibility or help. Driver left saying 'not liable, not my issue' after losing my rescue.
Dear Olivia,
We are deeply sorry to hear about your distressing experience. The safety and well-being of pets during transport is of utmost importance to us, and we understand how traumatic this situation must have been for you.
At CitizenShipper, we strive to connect customers with reliable service providers, and we regret that your experience did not reflect these standards. We take such incidents very seriously and are committed to investigating this matter thoroughly.
To ensure your concerns are addressed comprehensively, we recommend reaching out to our Support Team at support@citizenshipper.com. They are equipped to provide the necessary assistance and work towards a resolution.
We appreciate your feedback and are committed to improving our processes to prevent such situations in the future.
Sincerely,
The CitizenShipper Team
This company is a scam! They have a $170 booking fee, on top of the drivers fee. Plus, after paying the drivers fee the driver cancels. Keeps the money. The company doesn't care if you leave a bad review for the driver. They will delete the bad reviews. That's why the drivers have good reviews only. They don't have a phone number to call. Only email. That's a red flag already. Don't fall for this company. Trust me, save yourself the time and money.
Dear Emily,
Thank you for sharing your feedback with us. We are deeply sorry to hear about your negative experience and the frustration it has caused you.
At CitizenShipper, we strive to provide a reliable platform that connects customers with trusted service providers. We understand that the booking fee and the cancellation by the driver were highly inconvenient, and we regret that this situation led to a loss of trust in our service. We take such concerns seriously and are committed to improving our processes.
Your feedback regarding the review system and communication channels is valuable. We are continually working to enhance transparency and ensure that our customers have the best possible experience. Our Support Team is available to assist with any issues you may have encountered. Please reach out to them at support@citizenshipper.com for further assistance.
We appreciate your understanding and are dedicated to resolving your concerns.
Sincerely,
The CitizenShipper Team
This company is a scam. Driver took deposit and cancelled and will not give deposit back. Eric is his name. If you ever hear of him stay away. My lawyer is now involved. DO NOT USE THIS COMPANY
I booked a trip with this company from California to Alabama. Paid aheavty deposit of 225.00. Not o nly was the driver slow to respond to my questions, many questions were unanswered. At the last minute I was informed that a vet certification was required for my cats. I vwas not able to get my cats seen in time of trip.
I asked for a refund, as I did not travel and felt information was late in getting to me. The company refused to give my money back.
Make sure you know all the rules before you book.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced with your recent booking.
We understand that timely and accurate information is crucial when it comes to transporting your beloved pets, and we deeply regret any miscommunication or delays that occurred during the process.
Our team at CitizenShipper is committed to ensuring a positive experience for all our customers, and we take your feedback seriously. We are continuously working to improve our communication processes and ensure that all rules and requirements are clearly conveyed to our customers before they book a trip.
Regarding your refund request, we would like to inform you that complex inquiries, such as this one, require the expertise of our dedicated Support Team. They will be able to assist you further and provide a detailed resolution to your specific situation.
Please reach out to our Support Team at support@citizenshipper.com, and they will be more than happy to help you with your refund request and any other concerns you may have.
Once again, we apologize for any inconvenience caused and assure you that we value your feedback as it helps us enhance our services.
Thank you for choosing CitizenShipper, and we hope to have the opportunity to serve you better in the future.
Due to an extended hospital stay i had to make rushed long distance arrangements for the care of my dogs. Citizenshipper came though twice, hooking me up with excellent dog transportation experts. My doggies arrived safe and sound at a reasonable cost. Citizenshipper is a great resource for shipping all kinds of hard to ship items, not just pets. Check it out!
This was my first time using CitizenShipper, and the transport company came through as true professionals when they brought my pup from Tucson to Portland. Thumbs up all around--a very good experience.
Suddenly, after I paid them $199.00, the agreement changed. The transport company was to be paid at delivery. Now they want more money down and have a contract an attorney will tell you not to agree to. Citizen Shipper denies what is written on their web page & on my receipt.
Such an awesome company! Can't recommend it more for people looking to have their pet transported. So many options and such flexibility that you can always choose what fits your schedule and budget. Great people!
Selected a bid for transport and paid extra for a solo trip for my pets. After I paid the deposit, the contractor changed the dates of pick up and delivery. Poor communication throughout. Driver admitted to transporting other dogs and spent 12 hours in Nashville on "personal business". Would not share GPS information until third day of transport (supposed to be a two day trip) unsure if cats have been let out of cages at all. Discussed concerns with driver and was told "cats like cages" and that what he was doing in Nashville was none of my business. Reached out to citizenshipper to express concerns. Initially responsive but have not followed up. I would not recommend this company and will not use them in the future
As the positive post generated here and elsewhere by their drivers these people are dishonest, after issuing a quote and you agree they ask for a deposit in good faith and once you pay here comes the surprises in my case an extra $137 plus they originally stated $479 and then changed it to $650 and then almost $800 and after cancelling within 2 minutes as I saw that this was a scam they kept the deposit and I can prove all of it which I will continue. You been warned! Also look at last photo and notice how they tried to change the quote for a third time. Scam
They won't refund the $159.99, even though I contacted them right after booking because the shipper isn't available to pick up for the time I need. Even when the cancellation policy says they will refund if that's the case. But now I'm fighting tooth and nail to try to Get a refund. I have never in my life dealt with a company who don't even follow their own policies!
Dear Aukatiki, thank you for sharing your feedback. I’m so sorry to hear you had a frustrating experience, and I appreciate you bringing this issue to our attention.
We always strive to facilitate a positive and memorable transport, and unfortunately, we fell short this time. Again, I apologize that your experience with CitizenShipper didn’t meet your expectations. We take all feedback very seriously, and we’re committed to constantly improving our support and services for our customers.
Unfortunately, I was not able to find a request from you, but if you reach out to our support team we will be sure to get this refund processed.
To expedite your refund please email support@citizenshipper.com
I will keep an eye out for your request and make sure to address it ASAP.
Overview
CitizenShipper has a rating of 3.3 stars from 1,071 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 4th among Mail Forwarding sites.
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
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- Austin, TX, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for voicing your concerns. At CitizenShipper, we prioritize creating a trusted environment for our community. While we connect customers with independent service providers, we're always working to enhance our vetting processes, especially concerning the transportation of animals.
For specific concerns, our Support Team at support@citizenshipper.com is best equipped to assist. Your feedback is vital, and we're committed to continuous improvement.