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SpoiledChild

Overview

SpoiledChild has a rating of 3.3 stars from 816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpoiledChild most frequently mention liquid collagen, hair mask and mango flavor. SpoiledChild ranks 11th among Beauty Products sites.

service
214
value
191
shipping
187
returns
150
quality
161
This company responds to reviews on average within 1 day
+132
How would you rate SpoiledChild?
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Canada
1 review
0 helpful votes
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DO NOT TRY
March 24, 2024

They just kept taking money from me. First off they took a preauthorization that took almost 2 weeks to be returned. And then it took almost 3 weeks for me to receive the items. I finally started it on March 1st only for them to charge me again before I have even tried it before the 30 days! I was less than 10 days in before they decided to charge me for their products that I haven't even decided I wanted or liked or if it was even working! And now NO ONE is responding to ME! I'm a single mom and I thought this process would be easy and I could try it without forming up the money until deciding if it was worth it or even worked. Try it then if I don't like it return it! Hassle free right? NOPE! It's a SCAM! They do this because they know that they can get away with it and people will have to fight for their money back! I am so upset and angry! I feel helpless and they don't even care. On top of this, I changed my credit card info from my Visa to my Mastercard and they still were able to charge my Visa! Like how? I need help and I need answers!

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 13, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

New York
1 review
0 helpful votes
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Excellent!
July 18, 2023

Customer service was absolutely outstanding! The product tasted delicious and I felt the benefits after about two weeks. I also loved the bonus gifts!

Date of experience: July 18, 2023
Melissa M. SpoiledChild Rep
over a year old

Only the best for you!

Canada
1 review
1 helpful vote
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SCAM SCAM SCAM!
April 30, 2023

Do not buy anything from this huge scam company.
I bought a 50 ml bottle of serum and was charged almost $400 on my Mastercard over 3 months. I did not realize the reoccurring charge happening and when i did, i reached out to this company and they said... since it was over the 60 day trial, there would be no refund. I'm a 19 year old University student and cannot afford to spend $400 on one bottle of serum. And WILL NOT return my money. SO STAY AWAY FROM THIS SCAMMING COMPANY!

Date of experience: April 30, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Washington
1 review
0 helpful votes
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Awesome experience
September 27, 2023

I love this store front! Everything was super easy to find and I got exactly what I need. So many options to choose from. And the products are super cute!

Date of experience: September 26, 2023
Melissa M. SpoiledChild Rep
over a year old

LOVE to hear it!

New York
1 review
0 helpful votes
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Awesome Experience thus far!
October 10, 2023

Can't wait to try my products! Super excited! I cut my hair, to keep it from tangling and losing more hair and since my hair is curly, it's now super short. Would love to start seeing it grow again.

Date of experience: October 10, 2023
Melissa M. SpoiledChild Rep
over a year old

You’ll be obsessed!

Michigan
4 reviews
7 helpful votes
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VERY DISAPPOINTED
August 17, 2023

The so-called hair growth product made my hair worse. My hair is even thinner in the front & at my neck line. I emailed the company & of course never received a reply back.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 18, 2023
California
1 review
0 helpful votes
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First time shopper
September 26, 2023

The website is very easy to navigate and I like how they have many offers for subscriptions. The subscription plans are laid out simply to understand and I like how it's easy to select or skip.

Date of experience: September 26, 2023
Melissa M. SpoiledChild Rep
over a year old

That's what we love to hear!

Utah
1 review
4 helpful votes
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DO NOT USE THIS I HAVE SO MANY SORES ALL OVER MY HEAD AFTER USING DAILY FOR A WEEK! DO NOT I REPEAT DO NOT USE THIS! Also causing me to have SEVIER dandruff! I have never in my life before had dandruff!

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 28, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Callie! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

New Jersey
1 review
1 helpful vote
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SCAM ALERT
February 11, 2023

After my purchase I was reverted back to the Home page without a reciept, order number or confirmation however, the funds were immediately taken from my bank acct. My SC acct shows no orders & my auto ship shows no subscription. I complained to customer with this information and was asked for an order number! WTH! That's the reason I contacted you Linoka Chishi (SpoiledChild)Feb 11,2023, 16:28 EST. So sick of companies like this one money grabbing and not fulfilling commitments to comsumers. Ill have to contact my bank and go through the long 30-60 day process to get back my money. ALERT DO NOT TRUST

Date of experience: February 11, 2023
Melissa M. SpoiledChild Rep
over a year old

I am so sorry about the inconvenience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options.

Washington
1 review
0 helpful votes
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Never buy this garbage! You will destroy your stomach for 1,2,3! Don't think if you marked for NO REFILL
It will work. This company will charge your money any way! BEWARE!

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 29, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Florida
1 review
0 helpful votes
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Newbie
October 6, 2023

The site was easy to follow. I like the fact it had multiple questions relating to the skin and health making it easy to match the perfect product for me. I can't wait to try it!

Date of experience: October 6, 2023
Melissa M. SpoiledChild Rep
over a year old

LOVE to hear it!

Missouri
1 review
0 helpful votes
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Ordering From SpoiledChild
October 6, 2023

I took the questionnaire, was paired up w/ the flavor of collagen I requested, was offered additional products. Submitted my billing info and was done and done.

Date of experience: October 6, 2023
Melissa M. SpoiledChild Rep
over a year old

Can’t wait for you to try our products!

Florida
1 review
1 helpful vote
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Product made no difference to my hair, try no results, the face cream is just another tipical walmart cream. And to top it off they immediately overdrafted my account 166 dollars theres no free...

Date of experience: January 13, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Indiana
1 review
2 helpful votes
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Wish I could give -5 stars
August 14, 2023

I was tinkering with the idea of trying their hair care because it looked like it would only be shipping until 60 days. I did press place order. But that's when it stated in bold that it would be 89 and change and asked to confirm order. I NEVER CONFIRMED. But it still went through immediately. When I immediately reached out, they told me that they couldn't give me a refundbecause supposedly it was already in shipping. Shipping in one minute from order time, mind you. That the charge was a pre authorization. Bull$#*! it went completely through and 89 was taken out. IT WAS NOT PENDING. They did tell me I could send them back for a partial refund. Why would I do that? If not for a full refund. I did not want to deal with it. So I kept the first set of products which sucked and no where worth the money. And I emailed them as long as my account was cancelled. Which I was assured I was. Now seven months later I notice the card I rarely use but used for this has been charging 89 EVERY MONTH since January. And I never got one other $#*!ty product from them. They have one day to respond to my email and I'm getting my cousin business lawyer involved. I don't care how much my cousin will want. It won't be as much as they've stolen. And I'm livid enough to not care how much it will cost to bring these bastards down. BUYER BEWARE!

Date of experience: July 15, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com with your details. Put "Site Jabber" in subject line. They will be able to look into your options.

Canada
1 review
0 helpful votes
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Bad buying experience
November 3, 2023

Th website said its free of cost try before you buy but they charged $167. Very bad experience no link to return as well.
Still waiting for my product

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 4, 2023
New York
2 reviews
11 helpful votes
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SCAM!
July 5, 2023

I never ordered anything from this site, but somehow they have been billing my credit card for hundreds of dollars. Be diligent to read your statements!

Fraud!

Date of experience: July 5, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am so sorry about the inconvenience. Please contact hello@spoiledchild.com with your details. Put "Site Jabber" in subject line. They would love to look into your options.

Indiana
2 reviews
2 helpful votes
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I have been using Spoiled Child for over a year. From the hair mask, Collagen, lotion, biotin, lip treatment, etc. love their products. Customer service is great and helpful!

Date of experience: June 10, 2023
Massachusetts
1 review
0 helpful votes
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Great Products
July 16, 2024

This is a great company! Can't wait to get my products!

Date of experience: July 6, 2024
Melissa M. SpoiledChild Rep
10 months ago

You will be obsessed with our products!

Florida
2 reviews
4 helpful votes
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Would rate zero stars if possible
January 6, 2023

I attempted to cancel my order about 30 seconds after I placed it since your company lied in your advertising. When I was researching your company, I was told I would get a free, full-sized sample. After I placed my order, I was told I would be charged if I kept the sample. That does not constitute a free sample.

I was told when I immediately attempted to cancel my order that it was impossible to place my order as it had already shipped.

And yet I did not get shipping confirmation for nearly 48 hours.

When you (YOU) sent me a customer service notice, which I responded to, it went to your sister company instead and I was subsequently chewed out and dismissed for not sending it to the right place.

Your company lied to me multiple times, your service agents were rude and dismissive, and every single person I have dealt with has been utterly inept at their job.

I have filed a chargeback with my bank and I will refuse any package you send me. You could've avoided the shipping charge you will now be held liable for by canceling my order like any legitimate business would.

Spoiled Child is a great name for you. You are greedy and you are children.

Date of experience: January 5, 2023
Melissa M. SpoiledChild Rep
over a year old

We designed the Try Before You Buy program to eliminate the risk of buying online.

You have a certain amount of days from the time you receive your products to try them for free – you only need to pay for shipping!

If you love your products and keep them, you will be charged for them after the trial days are done. If you don’t, just return them within the 14 days and you’ll never be charged! The original shipping fee is nonrefundable. Available in the US & Canada only.

Massachusetts
1 review
1 helpful vote
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Terrible
March 19, 2024

Over 14 days and this still hasn't shipped! Thank god I only did a one time purchase. Don't order from this company

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 8, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out