SpoiledChild

I purchased the product, the summary at the checkout displayed $5, after checking my bank account, I was charged $5 + additional $165 even though the offer said - TRY AND PAY LATER. It's said it's Pre- authorization and it will be sent back in 1-4 days. And im like - WTF? - Where and how, did they assume that I'm letting them keep my money for 4 days for no reason without me authorizing. I wrote an email to customer suport and no answer. Total BS.

I was just browsing at the luxury of this stuff then eventually the try b4 u buy popped up I thought I was gonna be paying 5$ I ended up being charged 108$ all together my daughters party tomorrow an I don't have any money now cause the thieves swiped my money out of my account just to say nothing to do about it I'll be telling my bank an changing my information just in case they try something else

When I got my very smart and expensive bottle I decided to pour the contents into a smaller bottle… totally shocking how much they are ripping off their customers

I bought the S24 Rapid Recovery Hair Mask after seeing the ads on Instagram and taking the "quiz". I made sure to keep an eye on my credit card so I didn't have any charges I didn't authorize. I didn't need to contact customer service so no problem there either.

This product was not the amazing miracle it was advertised to be, and the product packaging was quite deceiving, yes I read the content amount on the website, which says 4.4oz/125ml but the capsule inside the outer jar is so tiny.! I don't even know how that amount is correct (photo attached of jar containing 50ml of something else for comparison)? It was absolutely NOT worth $45! My hair wasn't any less frizzier than store brand conditioners I've tried.

To counter all of the negative reviews. 1st if people READ the " try before you buy" terms in their entirety they would KNOW their card would get a pre authorization of the full amount of their try before you buy order which is a temporary hold that falls off 2-4 days or up to 7 depending on your bank- that amount IS put right back into your account. At the end of your trial period if you do not send what you do not keep back you will be charged. 2nd customer service by email has been great for me. 3rd IMO these products are top of the line amazing & in a little over 2 weeks now I see and feel a HUGE improvement in my skin! I love this company and am so very glad I found them! Blessing to all and remember just take the time to READ what YOU are spending your hard earned money on, it really is that simple!

I think my subject line speaks volumes, and I am not wasting my time further. The "customer service" to cancel was abysmal. To the point I had to CLOSE THE ACCOUNT the payments came out of.

Only interested in the reviews now? Where was this when I was trying to cancel the service?!

This isn't the first "review" I've been asked to give, and I will block any further communication.

This stuff is decent. Don't know if I'll ever purchase again. While you are rinsing it out it's hard to tell if it rinsnst out all the way. It feels like it puts a coat over your hair while wet I think that's why I couldn't tell if it was rinsnt out. Plus it doesn't have a scent. If leaves your hair with NO scent. I seriously like my hair smelling great after a shower. It did make my hair soft but I still have frizz.

I don't appreciate the way I am told I am authorizing only a free item, $5 shipping only (max pre-authorization) and then I find out after the paying the shipping (five dollars) that they enrolled me for a free trial without my permission which pre authorized $116 and states (after the "free" item has been processed to my debit card) that I have to return items or get charged, and in addition they added another full-priced item to their presumptive trial without informing me before the shipment.

If you're not watching your email, because you think you're fine with this five dollar charge, you won't find out that they're going to charge you at the end of the month until after they charge you. It might be long enough that it's too late for a refund.

I will never get this time back, and my time is very valuable. There should be some law that we can charge them for taking up our time with these fraudulent offers.

No product is worth the hassle of working with a dishonest company.

No, thank you I'm not interested in a "capsule culture" that is all about a lack of integrity.

I've been using this product for only a couple of days. Is it normal for my skin to burn and I have blotches around my belly button and back. Also I feel very jittery

Waste money and stress
Don't buy the charge in your credit card every month and they don't send the product, I am tired to try to call is a machine nobody answered. All the email lol never again

The shipping is HORRIBLE. Takes a VERY LONG TIME TO ARRIVE. Tracking information is not accurate and when I reach out about it, there is no phone number to call. You send them a message and the response is "you order will arrive in 6-10 days", meanwhile, I've already been waiting 6-10 days. They do not care at all about customer satisfaction.

Product does nothing for my hair! They over charged me and refused my refund because it was past 60 days! Would not recommend buying anything from this company!

Three emails saying I do not want renewals but the charges are still being charged. Very poor public relations and disorganized
Products not so great.

Scams no package ever came nice way to not be able to return a package so they can take your money after the 30 days. If they touch my account I we'll file charges for fraud.