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SpoiledChild

Overview

SpoiledChild has a rating of 3.4 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpoiledChild most frequently mention liquid collagen, hair mask and mango flavor. SpoiledChild ranks 10th among Beauty Products sites.

This company responds to reviews on average within 1 day
+132
How would you rate SpoiledChild?
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Ohio
1 review
5 helpful votes
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Repeated Upselling
October 31, 2023

When I was trying to make a purchase, after I had paid your website kept pushing other products to tack on to the order. I had already ordered what I wanted and I feel like this is just an aggressive sales tactic to try and squeeze more money out of me with your already expensive products.

Date of experience: October 1, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Nate! Thanks so much for the review and for your feedback - we really do value your opinion and I'll be sure to pass it along to our marketing team.

Canada
1 review
2 helpful votes
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BIG BIG Scam
March 7, 2023

No doubt! This hair spray worked for me. As well as reduced my hairfall but they charged me more than expected. In the place of $97 I was charged for $#*!ing $170. I am trying to contact them but there is no response. Very poor customer service. Don't trust them.NEVER gonna buy this product again in my life.

Date of experience: March 6, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Florida
1 review
0 helpful votes
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No customer service number
November 4, 2023

I placed my order using PayPal which has my old address since I just moved. I'm not able to call customer service and have the address changed. Their contact operates by email which says it takes 24hrs or more to respond.

Date of experience: October 5, 2023
Canada
1 review
2 helpful votes
Follow Michele A.
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When I got the stuff for my hair it was not much in the tub they give you. I immediately canceled and they still were taken 135 off my credit card.
I called x4 and just today they once again took a other $135CA off my card. They said it was ca canceled but obviously they don't know what they're doing.
The hair cream comes in the tub but when you open it up. There's another smaller version inside so it looks like you're getting way more and reality or not. I didn't find any Different When I used it. Just be careful when I'm getting subscriptions and nothing is free.! Not worth Is the money or the hassle. They just take whatever they want when they want. Keep in mind they been doing this since March! Taken money from my account sometime 4 times a month as you can see.

+2
Date of experience: April 30, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Florida
1 review
12 helpful votes
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Poor Customer Service
July 31, 2022

I was charged for a full product before letting me try it. Abigail is who I was corresponding with & was ABSOLUTELY no help. She pretty much blew me off. I wanted the order canceled but it wasn't. The order had not even shipped yet. I am so angry and want nothing from this company! Be wary of all purchases from this company!

Date of experience: July 31, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Rhode Island
1 review
0 helpful votes
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1st Time Easy
June 20, 2024

First time was very easy to use and order. I have been seeing this product for a while and now I am going to try it and let all my followers see if it works for me. I am excited to get my products.

Date of experience: June 9, 2024
Melissa M. SpoiledChild Rep
11 months ago

Hi Sharell, we are so happy to hear that. We can't wait for you to try. You are going to love it 💖!

Texas
1 review
0 helpful votes
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Wrong msg from payment app
October 20, 2023

At checkout after i had put my card details, the response was that my card number does not exist. I was just about to call my bank to cancel before i got an email confirmation. You need to check it out and correct that error for future transactions

Date of experience: September 20, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Ngozi! Thanks so much for the review and for your feedback - we really do value your opinion and I'll be sure to pass it along to our financial team

California
1 review
0 helpful votes
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Regret getting the other hair masks
November 25, 2023

First of all, I had ordered before and had not done auto refill, but I still had my capsules. I wish there was an option to buy just the product and not the capsule, it's wasteful and more expensive. Also I LOVE my hair mask, so I decided to try the other two, shine and damage repair. REGRETTED IT. I feel like there is WAY less product, and it just doesn't go as far when applied. I wish I had purchased 3 of the signature hair masks instead of one of each. Very sad about that. Love the main hair mask though! :( don't think I will order again just because I spent a lot and I'm disappointed. Thank you for your time!

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 25, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Virginia
1 review
0 helpful votes
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I ordered multiple different bottles and every single one had the spray nozzle break on it, so it essentially was a waste of money. There was no way to get the liquid out to put in a different container

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 25, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Pennsylvania
2 reviews
6 helpful votes
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So this site offered a free trial period. And before they even sent out the product tried charging my card over $200. After that didn't go through, (thank god) they canceled my order. Some free trial!

Date of experience: January 29, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

California
1 review
0 helpful votes
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Amazing and Tasty
September 29, 2023

I love these gummies, not only do they taste good, I'm noticing a difference in my digestive. I've only been taking them for a week now so I'm super excited to see results in a month. Thank you Spoiled Child!

Date of experience: September 28, 2023
Melissa M. SpoiledChild Rep
over a year old

You’ll be obsessed with the results!

Illinois
3 reviews
2 helpful votes
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Renewed shine and feel to my hair!
February 14, 2023

To counter those negatieve reviews: I love the Hair Mask and Scalp Serum. My hair is shinier, softer feeling, and has a bit more body than in years. The free brush is great and use it after the Scalp Serum as a massage. I will continue to use these products as I can manage the auto-ship dates. I'm 71 and like having my hair as healthy as it's always been. I kept the Liquid Collagen and don't expect a refund, but canceled auto ship on that. I'm waiting to make sure it is really canceled and not the others, thus the 4 vs 5 stars.

Date of experience: February 13, 2023
Pennsylvania
1 review
0 helpful votes
Follow Kelly G.
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This company offers products with a free 14 day trial. My credit card was charged in 4 hours the same day of my purchase of $130.00.
The company also automatically signs you up for refills for every two months. Two months after my unwanted purchase my card was charged $86.00 dollars. I have never used this product I did not sign up for any type of refill. The company also charged my credit card and I didn't even receive the product yet. How can I return a product I didn't even get yet. Please don't ever use this company you will lose a lot of money before the problem is corrected. I don't ever write on review websites but today will be the first. This company is fraudulent and needs to be taken down off social media. False advertisement.

Date of experience: November 27, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Canada
1 review
8 helpful votes
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PLEASE DO NOT PURCHASE FROM THIS AWFUL COMPANY
March 19, 2023

This company feeds off robbing consumers. They make it impossible to get in contact with them…any company not willing to give a phone number is a huge red flag. 30 seconds after ordering, I emailed them to cancel the order. They responded saying that "their system is so quick and are unable to cancel orders" ABSOLUTE LIE. The prices are not shown in USD and though this may be my fault for not researching before hand, but my Apple Pay acknowledged my face authentication and that's when it popped up in USD and it went through before I had the chance to move and not place the order. After viewing other reviews I now see it is going to be very likely that I won't receive a refund, and potentially won't even receive the product. This company needs to be stopped and I hope someone out there who's been wronged by them is able to with a lawsuit against them.

Date of experience: March 19, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

California
1 review
15 helpful votes
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I ordered the product and didn't like it. I sent back in two weeks. Never got paid back for my return. They pretended to post to my checking account and never did. I sent back their product per their guidelines but never got my $100 plus tax. They have a terrible product and they are crooked.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 6, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Massachusetts
1 review
2 helpful votes
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I love makeup and skincare products. I must say this product is really amazing. I buy all kinds of stuff, and nothing ever really works you know. But this stuff actually works. It's great stuff and the customer service is actually fantastic.

Date of experience: May 5, 2023
Georgia
1 review
1 helpful vote
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SCAM
January 1, 2023

Don't even click on a "fee" trial. They take over $100 anyway and without u knowing it have u subscribed. They also make it impossible for u to cancel. The say because of how fast the orders go out they r unable to cancel.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 31, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Florida
1 review
1 helpful vote
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Doesn't work
November 23, 2023

I've purchased the liquid collagen and the hair gummies and have used it for 6+ months with no evidence of change. I feel like it's placebo vitamins lol. They did nothing for me. The collagen didn't either. I look the same.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 23, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

California
1 review
14 helpful votes
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IT'S A SCAM
July 2, 2023

I got suckered into signing up for a trial but got charged for it. The customer service sucks. After I said that I wanted my money back they gave me a $100 credit. I used the credit and then they charged me again. I complained via email and they did reimburse me but they sent me more products that I don't want and now I'm keeping a watchful eye on my charges. This company is horrible and a scam. If you're having issues with your hair or skin find somebody else. It's a waste for these very expensive products.

Date of experience: July 1, 2023
Melissa M. SpoiledChild Rep
over a year old

HI Bridget,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com with your order details. They will be able to look into your options

Florida
1 review
7 helpful votes
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The product seems ok IF you can ever get it. The rep that I conversed with on email ( it's impossible to find a ph#) got angry because I wanted a refund due to not receiving my order. I finally did, but refused my refund & blocked my emails. BAD SERVICE

Date of experience: February 18, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Janet,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options