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SpoiledChild

Overview

SpoiledChild has a rating of 3.4 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpoiledChild most frequently mention liquid collagen, hair mask and mango flavor. SpoiledChild ranks 10th among Beauty Products sites.

This company responds to reviews on average within 1 day
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How would you rate SpoiledChild?
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Illinois
1 review
4 helpful votes
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Scammy!
March 12, 2023

All kinds of mixed messaging. Trial is for 60 days. Product only lasts 30, but no results for 90 days. You have to invest hundreds of dollars before you find out the product doesn't work. Cant get a refund. No live customer service. Scam! Scam! Scam! Run the other way!

Date of experience: March 11, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Florida
1 review
1 helpful vote
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I ordered an Anti-aging serum in March. It is now November and I never ordered anything but, Spoiled Child decided to go ahead to charge my account and try to deliver another Anti-aging serum after 7 or 8 months. Which I never attempted to purchase. Highway robbery. I will also report their $#*! to the Better Business Bureau as well.

Date of experience: November 15, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi,
It sounds like you are subscribed to auto refill.You can easily manage / cancel your auto-refill within my account at spoiledchild.com/customer/account/login/. Once logged in, in the Auto-Refills section you’ll see the option to edit your delivery date, skip your next order, pause, or cancel.

If you need any additional help cancelling your auto-refill or have any other questions, please reach out to our dedicated auto-refill team at capsulecrew@spoiledchild.com with your order info and email. They will be happy to assist you asap!

Illinois
3 reviews
1 helpful vote
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This past weekend I was trying to order the liquid collagen and ended up ordering the hair serum, which I don't need. I tried to cancel the order immediately yet they had already deducted $159 from my account without even having the product or stating that I wanted the product after trying to cancel the order. I have sent email after email and yet no response. It's not about anything more except horrible customer service. I don't want the product and my co-worker has already bought x's2 bottle of the liquid collagen. I can't use the hair or skin products because it carries items I'm allergic to. I don't think I would personally recommend Spoiled child to anyone in my family or my friends because of their horrible customer service. I will see how this liquid collagen works, most I'm going to stick with making my own hair and skin all natural products.

Date of experience: January 24, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Florida
1 review
1 helpful vote
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I am completely irate with yet another internet fraud advertisement taking a "free 14 day trial" and turning it into full payment as well as shipment fees and still never receiving the product to even try for the 14 days. This to me is false advertising...bait and switch! I was not prepared for a pending transaction of $110 on my tightly budgeted business bank account. Therefor the auto draft for a scheduled business bill was intercepted and caused an NSF on my account costing me another $30. Naturally I started searching for human contact to quickly find there was no way to contact this company! I have emailed multiple times and receive auto responses of up to 7 days to return an email. This is the scammiest world! I am learning cash is king and internet sales will only last as long as we keep buying. I however will stick to my local businesses.

Date of experience: February 2, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Minnesota
1 review
6 helpful votes
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I have yet heard back from the company telling me what the ingredients are. It literally burns my scalp when I spray it on. I sent it back in hopes to get my money back, but they charged me today full price. I am very unhappy.

Date of experience: July 3, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Jo,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com with your order details. Put "Site Jabber" in subject line. They will be able to look into your options.

New York
1 review
24 helpful votes
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Literally was "pre" charged $110 for this "sample" it's not even a sample it's a trial, and after 60 days if you don't return, they'll charge you those $110. Read the small letters, cause that's how they got me. They get you with the ads saying free sample only pay $5. Yeah it's a scam. You try to reach their customer service and it's automated so what ever you write they aren't even reading. The email is pre-scripted. Overall just don't do it their products aren't as good as they claim. I REPEAT DO NO DO IT!

Date of experience: July 14, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Pennsylvania
1 review
3 helpful votes
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Customer service, product
October 13, 2023

Fantastic customer service. Very very quick to respond explaining everything and how to use the product. I have very long curly hair so it took about two of the hair masks so about four weeks to really see the most amazing difference in my hair. I have now signed up for the one month option and I'm happy I did because if I have any issues this company and the customer support in Melissa you are fantastic.

Date of experience: October 12, 2023
Melissa M. SpoiledChild Rep
over a year old

Thanks so much for the love! This made our day.

Indiana
1 review
0 helpful votes
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Customer service
October 20, 2023

I haven't yet received my product yet but I am excited to give it a try. I have talked to customer service and I was Leary about how quickly I'd get a response since it's through email, but the communication was fast and answered my questions. The anti aging serum seems to be a highly recommended product, which will be my next purchase. Thanks spoiled child

Date of experience: October 20, 2023
Melissa M. SpoiledChild Rep
over a year old

We’re so happy to hear that! Can’t wait for you to try our product!

Virginia
1 review
6 helpful votes
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Credit Card FRAUD!
September 24, 2023

So one please help! Spoiled child is charging my credit card after they did not send my July subscription. They are claiming they do not have my email or name on file. I provided them with my last four of my CC as requested. They terminated email communication. There is a charge pending on my CC so I froze the card.

Attached in the original order that started the relationship with spoiledchild.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 24, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Indiana
1 review
1 helpful vote
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No results
October 25, 2022

First off make sure you check to see if you sign up for a 60 or 90 day trial. I agreed to try the hair product for 90 days and at the 60 day mark my card was charged. I reached out to cancel/return the product because I did not see a result. And was told my 60 day window closed 3 days ago. They advertise try for 90 day but then charge you at the 60 days mark.
They will not refund me because I missed my window of 60 days (that I did not know about) by 3 days! Wish they'd do what they guarantee! Sad that this happens to people and that this happened to me! Very disappointing! Bad business! Bad customer service!

Date of experience: October 24, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi Lorena,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options.

Texas
1 review
25 helpful votes
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Scam
October 17, 2022

I bought the "$5 shipping fee and the free sample" deal, they immediately charged me $117, and then 2 weeks later they charged me again $112 without me buying anything, I logged in the official website and couldn't delete my card, I tried to change it to a card without funds and this happened (look at the picture).
Don't put your bank information on their website

Date of experience: October 16, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Illinois
1 review
0 helpful votes
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New Customer
September 21, 2023

I had heard about SpoiledChild on Facebook & Instagram for a hair product. I looked into it briefly but was not able to pursue it further. I actually saw an ad on TV for the liquid collagen so did a little shopping around and all other similar products are powders and I have not been a fan of those as they don't always mix well. When I saw that yours was a liquid, I had to try it and Mango is my favorite flavor. I can't wait to get my first bottle. I hope it meets and exceeds my expectations.

Date of experience: September 21, 2023
Melissa M. SpoiledChild Rep
over a year old

You’re going to love it! ✨

Washington
1 review
3 helpful votes
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I love the liquid collegen. My hair, skin and nails are healthier. I got it for my hair and its growing back thicker and stronger. I also noticed that my arthritis doesn't bother me as bad and my stomach isn't bloated all the time. I've been using it 2 months and ordered a subscription! Customer service is a little slow, you have to stay on top of your order.

Date of experience: March 31, 2023
Iowa
1 review
1 helpful vote
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Just want what I paid for
February 27, 2024

I ordered a second bottle of collagen and paid for it because I wanted to try the pineapple. Never received it. When I contacted them they refused to send it. That was back in July 2023. They keep asking me to update my payment info. I won't until I get what I paid for. Now they are saying it's past the 60 day return. I just want what I paid for.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Maryland
1 review
2 helpful votes
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DO NOT BUY THIS PRODUCT
January 18, 2023

This company is total $#*!! I ordered my product over a month ago and it never shipped. I contacted them and they said they would replace for free. I received the box today and it was empty. I am beyond livid. I hope I get my full refund. But based on the reviews below am not sure I will. This company is TRASH. Be aware! I wish I had looked up reviews but I didn't.

Date of experience: January 18, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Florida
1 review
5 helpful votes
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Great opportunity.
September 26, 2023

It was really a very positive experience, the site is quick to navigate, you quickly find what you want and among so many wonderful products I was stunned to see so much quality in things that are necessary to look healthy and beautiful. Thank you for the opportunity, you know that you have a loyal follower for future studies.

Date of experience: September 26, 2023
Melissa M. SpoiledChild Rep
over a year old

Thanks so much for the love! This made our day.

Maryland
1 review
9 helpful votes
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Too small
August 19, 2022

I bought two hoping it will last two months. However One bottle only takes you for a week. They said it takes three months to see results, that means you have to spend almost $1000 to find out if it works for you or not.

Date of experience: August 18, 2022
Melissa M. SpoiledChild Rep
over a year old

Oh wow! Thanks for letting us know. It sounds like something's not quite right. We do recommend only using 4-6 sprays per day. However please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. We would love to look into your options.

Washington
1 review
24 helpful votes
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Don't do it!
April 22, 2023

I had ordered Spoiled Child hair products off an IL Makiage foundation order, and ended up returning them all, both makeup and hair products. I sent back everything, and ended up being charged for the hair care products, which made my scalp itch fiercely! Customer service is atrocious! Deeply disappointed in this company. Just save your money and time and go with a different company!

Date of experience: April 21, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

New Jersey
1 review
4 helpful votes
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Feel stronger
June 2, 2023

I am 80 years old, on my third bottle. Feel stronger, less aches and pains smoother skin and just feel better. Hair and nails growing, drive my own suv, do my own shopping. Really can tell the difference since I switched to this liquid collagen. Spoiled chikd Great product!

Date of experience: June 1, 2023
New York
1 review
1 helpful vote
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I bought the apple cider, gummy's, hair serum, and liquid collagen. The order came fine, no issues. Now that I want to re-order I can't get anyone to help me. They have no phone number for customer service, you can only email Which I have been doing for days now. And all I do is go back-and-forth with this company and cannot make any headway. I want the apple cider gummy's It should be on AutoShip for $39.20 but I can't get it to be part of my AutoShip order. They're telling me that the hair serum you can't do on AutoShip, but if you look on their website right underneath it, it says AutoShip. Also there website says authorships are $39.20 but then your cart says $44.10! I can't seem to get a straight answer via MANY emails with this company. I like the products but I feel like their customer service is lacking to the point where I'm frustrated and I am giving up on buying their products!

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 2, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out