SomethingsPhishy

I order 10 discus and all dead in less then a week and i live like 30 miles away he is a fish killing person back the like 6 years ago i had no problems with him now like WTF is he doing

I ordered 9 discus from somethingphishy.com in November. The were all barely alive due to them being 62 degrees. I got them to come back but lost 3 of them a day latter. I just purchased 5 more thinking it was shipping and the 3 were just stressed. I recieved my order and was packaged well, but 4 fish were supposed to be 2 inches plus with a 3-4 inch royal purple. One of the fish I received was barley an inch, and the 4inch has eyes 2-3 times larger than they should be. The eyes are also bulging. I contacted their customer service with my issue and pictures. The owner Keith messaged me back stating there was nothing wrong. I sent more pictures with a better angle and he then told me that the fish I'm sending him pics of is fine and it's not even the correct fish I was supposed to receive. He then told me that he can choose who to sell to and he was closing my account and he would not reply again. I am still in shock that they are so prideful they cant admit to making a mistake and so cowardly they canceled my account.

Please do not make the same mistake I did in doing business with this crook.

First off, DO NOT BUY any fish from this place! I made the mistake of ordering before reading reviews and unfortunately I was not the exception. Sick fish, carelessly packed, and about the worst customer you could imagine.

I ordered five discus. I was a bit apprehensive having such a delicate fish shipped but reading the information on the web page made me feel a bit more comfortable. I thought having experience they would at least be packed well. I was wrong. They came in vastly undersized leaky bags with barely enough water to cover them. It was also a low temp of 30° overnight. They stated they would take extra precautions in cases of cold weather. They did not. There was one heat pack taped to the top of the cooler which was already room temp at best by the time I opened the box and what little water there was left in the bags was very cold. Following instructions I floated them for the prescribed time and began to release. Every one of the five fish were in deplorable condition. They were all sickly with white patches and suffering from fin rot. Seriously the five worst fish Ive ever seen. How you can possibly sell someone fish in that condition is beyond me.

On to the customer service. I was very polite in my email sent less then an hour after receiving the fish. I simply described their condition and expressed my concern for their health and asked for advice on how or with what to treat them. Nearly 24 hours later he responded and asked for pictures. I sent the photos and since he saw that they were not in a bare bottom tank he refused to offer any help or advice. He sells me dying sick fish and without any remorse refuses to even acknowledge their condition. This man obviously cares nothing about his fish. And he wonders why people send him belligerent emails. Maybe he should ask himself why that is.

My husband and I have spent close to $1,000 in the past month alone. First shipment was fine, one stressed but to be somewhat expected. Second shipment wasn't great. We had 3 discus that weren't acting right. Wouldn't eat, always black. We thought maybe they were stressed like the first shipment. Gave them a few days to acclimate, to no avail. Husband then proceeded with a salt bath and placed into a medical tank with general cure paracite medication. Now, in the 90 gallon our other discus were acting sick. Had to then treat that tank as well, as the 3 fish were infact sick and infected a few of our others. Luckily we saved them all. However, once my husband informed him of this, he was told if he didn't want sick fish to purchase discus elsewhere. I've never seen such horrible customer service. My husband didn't complain, he was actually trying to purchase more fish and simply asked when the leopards would be back in stock and that's when the owner informed him they were sick and being treated. This is when my husband informed the owner of the sick fish we had received 2 weeks ago. Again, was told if he didn't want sick fish to purchase elsewhere and then the owner closed my husband's account so he couldn't order anything. Karma will come back around. Don't waste your time or money.

I ordered 4 discus and not only did they arrive healthy, but they sent me an extra! I don't know why there was an extra that I didn't order but he was there! I contacted them and they let me keep it for free!

Now I've had these discus for a little over 6 months and they are still happy and healthy so I don't see why people are blaming this company for something that they really didn't do... Somethingsphishy is based in Florida and if someone who's ALL THE WAY IN CALIFORNIA orders a discus from here, IT'S GONNA DIE! You don't realize that these are discus, an extremely sensitive fish. Transportation is going to stress them out and news flash: STRESS KILLS FISH!

So if your smart, order fish near you rather than get pissy over something that's not even their fault.

Besides blaming people is extremely childish and I do believe that everyone here is over 25 (except me who's 21 and more mature than most people). So be smart and do your research and don't blame others for your stupidity.

~Angela

Owner is rude. Doesn't respond that quickly and i would rather do business else where DO NOT RECOMMEND

SOMETHINGSPHISHY HAS BEEN PROVIDING ME WITH HIGH QUALITY DISCUS FISH AND ANGELFISH FOR OVER 15 YEARS! NO ONE ELSE CAN BEAT SOMETHINGSPHISHY.COM PRICE OR QUALITY OF FISH! THANK YOU SOMETHINGSPHISHY!

He knowingly sells sick fish & could care less. He's a thief, that shouldn't be allow to operate a business.

Updated review.

I've had the fish (8 discus) for 5 days, and I've half of them are displaying symptoms of Hex parasite (stringy white feces, one with hole in the head). I'll need to run a full course of antibiotics (metro) on the tank, and I'm unsure if I'll ever want to move them into my show tank with the rest of my discus and risk exposing the healthy fish to this parasite.

They're all eating and I hope with treatment they'll all live, but now they'll spend a few months in a hospital tank and I've had the added expense and stress of trying to cure sick fish.

In hindsight, I should have shopped at a higher end seller. I've had gotten less stress and saved money. You get what you pay for- in this case, pretty but sick fish.

Original review:
I ordered 8 2-3" discus this week, and my experience with this seller was excellent. I'd recommend them to anyone.

Fish were shipped very promptly, and email updates were sent out at every stage. They were all packed well, and arrived in good shape (minus one small issue, which the seller resolved).

I did notice one fish had a small spot on it's head, so I emailed customer support. They refunded me for the fish, and provided extensive additional information about how to care for it. The fish seems quite happy and healthy, and I'm optimistic that the little wound will heal.

I'd also note that I made a mistake and did not follow their acclimation instructions properly (I had a plant and some driftwood in my tank). Keith, the owner of the company, did point this out to me but still refunded my fish. I'll say that again - I didn't follow their instructions, and they still refunded my fish.

This company cares, and they did a good job on my order. I'll buy from them again.

First shipment over a year ago was great. This shipment how ever the fish where very under feed all had bad fins. The shipment was a day late and only 1 doa but 4 of the other fish where on deaths door. I sent an email letting him know how bad the shipment was and that I wasn't happy and he turned into a child. Let me know he would refund the doa's but he doesn't ship sick fish. Oh and the best part he would be removing my account so I needed to get my discus else where. I sent him pictures of the fish I got. He said nothing about them just talked to me like a dog and said I didn't read how he wanted me to acclimate the fish. I let him know what I did to acclimate them and that I didn't have a quarantine tank. He thended told me I didn't know what I was talking about and that I should not be keeping discus.

I have been in fish retail and a vet tech for over 10 years. Just b/c I don't do it how he does I'm stupid. Sorry he thinks he is gods gift to the world and treats his customers like crap. Don't shop there. His fish are under sized and very under feed not to mention he is not fit to deal with costumer service!

DO NOT BUY FROM THIS GUY!
Not only is he terrible to deal with, he is killing fish.

I am not a new aquarist. But I am new to ordering fish online. And boy am I sorry. I ordered 4 discus and 5 rams. They arrived fairly quickly, but I too noticed low water and small bags. You get way bigger bags in LFS and they are in the bag an hour at max. Shipping I felt should have more water.
The sizes of the fish I ordered did not match the website. I received two discus that were smaller than ordered and one that was bigger. I was disappointed, but I didn't complain. However, one fish (Royal purple) had clamped fins and a smaller tail (evidence of fin/tail rot). The red dragon was breathing heavy and died within 24 hours. I emailed the owner on the status like his website says and he told me that it looked like they contracted a bacterial infection (during shipping)? The 5 rams were stressed and so tiny. I am scared they will be food in my tank.
I continued to update him with photos and he said my water was dirty and I was not acclimating. His tactic to get out of replacing or talking to me. I have them in QT and changing water daily.
He put in all caps "YOU ARE NOW BANNED"
Are you serious? Who does this?

He next response is to yell at you with Bold red lettering and says he will not respond to you anymore. Calls you irrational. My mistake for not reading any other reviews from that of his site. He hand picks those. He should at least be smart enough to pepper in some "not so good" reviews. No one has perfect reviews!

He has a lot of bad reviews from as far back as 2005! Wow - I really can't believe he is still in business. And almost al the reviews are the same as mine. Sick fish, sizes not matching website and him blocking you after he calls you unreasonable. He should be shut down. So your research and do not buy here. You will have to treat the entire shipment.

I have purchase many orders from Somethingsphishy.com over many years.
I have always received 5 star service and AAA+ livestock.

THIS GUY SELL SICK FISH WITH THE DISCUS PLAGUE OR IS CALLED THE DISCUS BLACK DISEASE. NO CURE AND WILL INFECT ALL YOUR DISCUS AND WIPE THEM OUT. I SWEAR TO YOU ON MY LIFE THIS GUY IS A CROOK.

This company has a terrible reputation but my husband had had neutral experiences with them in the past so we decided to order some fish from them. We ordered 10 fish and when they arrived they were in a container so small that we assumed that they had sent less fish than we paid for. When we opened the Styrofoam container all 10 fish were in there but they were in such small bags and packed so tightly that they were all dead but two. Initially we thought they were *all* dead because the two that were just barely alive were not moving. The return policy is such that the customer is asked to push a wooden toothpick through the dead fish, take a picture and send it to the company in order to get a refund. When my husband was taking them out of the bags to push the toothpick through them, we spotted the two that were just barely hanging on. Initially we sent an email to them very distraught and explaining that all of the fish were dead. A couple of hours later we sent a follow up email with the pictures of the dead fish explaining that two were actually alive. We got an email back accusing us of lying about all of the fish being dead, explaining that we were now banned from the website because of that lie and that a refund would be processed for the fish only, not the shipping. The shipping was about $70, mind you. Awful customer service. Banning us was cute since my husband and I had already decided we would never buy from them again. The way those fish were packed was nothing short of animal animal abuse. Our poor children had to watch us unpack dead fish after dead fish. We would be crazy to order from them ever again. All of the negative comments have clearly been deleted from his website and he bans people to keep them from leaving negative comments. Don't waste your money. Just go to a local fish store and do it the old-fashioned way. UPDATE: I'm now a pathological liar according to his last email. I can't make this stuff up...

I have purchased fish from them before and was ok with the experience. Then I put in an order for 4 discus and a dozen cardinals and paid extra for Saturday delivery. Because the cardinals were not in stock immediately, they decided not to ship the 4 discus they had in stock at all and instead decided they'd wait. This was not the intention at all and when I wrote to them (because they don't offer a phone # to call) to let them know that I paid for the extra shipping so I would get them on that Saturday, they insisted that it was my fault for not understanding how their ordering worked. I acknowledged that the cardinals could be delivered at a later date, but that I wanted the 4 discus and was happy to have paid the extra shipping. Even though I was throwing them a bone, they continued to insist that the misunderstanding was 100% my fault. The fact that they had the 4 fish in stock I wanted and paid extra for didn't ship, was my problem and not there's. When I commented that they could have called me or worked with me in some way to sort out any questions about shipping, they continued to insist everything was my fault. When I said that their attitude was really putting me off doing business with them, they then not so subtly told me they'd be happy to see me go as a customer!

Bear in mind, I was happy to pay extra for shipping. I would have gladly spoke to them and worked with them, if they'd either make or accept phone calls. When they refused to do any of this they said they'd charge me 20% if I canceled the order because it was all my fault that there was a misunderstanding.

They are terrible. It's almost comical how bad their service is. I would recommend to anyone to go to their local, private owned pet shop and see what you can work out with them for special orders of fish like discus, hard-to-find tetras, etc.

These people are terrible.