SmartFaresReviews 7,697

The old bait & switch. Booked, got email all good then 22 hours later a "sorry for the inconvenience" email saying no booking now. Now it will cost me $90 more... to book the exact same flight! AVOID them at all costs! (no pun intended)

They never charged my card the day I purchased my tickets, but I did Received my reservation code and everything looked good until the day before I was going to travel, (2 months later) I couldn't check in and called the airline. Then I found out my tickets were canceled.
Called Smart Fares customer service to find out what was wrong and to my surprised they had changed my tickets to a different airline and different departure time and that I needed to pay for the tickets at a little higher cost.
All this the day before my trip with out my knowledge.
Went ahead a purchase ticket directly at the airline a lot cheaper and canceled with Smart Fare.
They are trying to get you with no time and in a rush, so you pay more.
Be careful with this company.

NEVER BUY FROM WWW.SMARTFARES.COM
You are going to loose your money as I did. I was happy for inviting my family to another country for the first time and this fraudulent website just took all our money and they didn't give any refund or explanation. They will keep you waiting until the last minute then they are going to avoid your messages or hang up on you. Eventually they canceled their fake reservation and stole the money. The worst place to buy tickets. They are located in India and steal everything from there.

DO NOT PURCHASE A TICKET WITH THIS COMPANY! THEY ARE AWFUL AND A HUGE SCAM do not buy! SCAM SCAM SCAM

Esta pagina es una estafa profesional, ofrecen precios bajos que no pueden cumplir. Al dar tus datos y el numero de tarjeta te cargan una cuota por el servicio y te envian un correo con un codigo de confirmacion que no es emitido por la aerolinea y que no sirve para nada.
Cuando los contactas para preguntar por tus boletos te dicen que la tarifa ya no esta disponible y te ofrecen otra a mayor precio y con diferentes fechas y condiciones.
Si reclamas cortan totalmente la comunicacion contigo haciendo imposible cualquier reclamo posterior.

Just bought a ticket from them for 372 US dollars and they charged me 521 US dollars I'm on hold to cancel it. I told the man the price difference and he said "so do you want to cancel" and that was it. Please listen to the reviews I didn't and that's why I looked at my bank account and am canceling right now.

Its a scam. Dont give them bank details. My ticket price was 1065£. And they charged me 1193£. I sent them few email. Calls. But no response.
Attaching screenshot.

We bought our tickets through them and they cancelled the offer without us knowing. No call no email was sent and we got to the American Airlines desk they didn't find our names. We had to pay double the price. They denied any responsibility. And we don't have our money back yet. Its been 3 weeks. Don't deal with them be careful. Even the customer service agent was so rude and not professional. Shame on them it was really an important trip and we had to use our savings to pay more because of this mess.

Booked a flight for my wife and and our one year old baby from Moscow to the Philippines for January 2022, its funny I entered our names 100% correctly and they tried to scam me for 2 name change for $149 each per person. Lol its funny because all we do is travel and we are expert at this. I have dea

Scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam

Scam company never sent confirmation email. Buyer beware, they will try and sell you more services and hang up on your face if you try and call there customer service. Trash company's like this should not be allowed to operate.

They charged us 5 times after we booked. A $260 ticket ended up being over a thousand. They hung up the phone on us every time we asked to speak to a manager. We had to get our credit card company involved to investigate it.

The worst booking experience I've ever had!
Stay away from SmartFares, it's a SCAM!

I ordered a ticket for $1400 from the US to Europe and it seemed like everything is okay. Then I didn't receive my booking number. I called Smart Fares and they tell me that in order to receive my booking number I need to pay 98$! Then after telling them that it's insane to charge additionally for AN EMAIL with this basic information, they sent it for free, but then told me that every passenger will be charged $98, so additional $300 just to be able to have my ticket confirmed with the airline!
Finally I am able to see my booking on the airline's website, but... THERE IS AN ADDITIONAL PASSENGER ADDED! They doubled one of the passengers' name, instead of 3 people I had 4 people on my booking! Then, the birth date of one of the passenger's was written wrongly by SmartFares and I couldn't change it manually, so waiting to call the airline tomorrow to resolve it.
It's exhausting! Such a waste of money and energy, I hope I will be able to fly to my destination without any problem, because I'won't pay anymore money to SmartFares!

I always verify twice if not more to make sure I don't buy anything in US dollars, but in my own currency, CAD. You can see in my final receipt that I bought my two tickets for a price lower, and I was charge around 100$ more on my credit card. I called the Smart fares to explain the situation and they told me that it was in US dollars, which is fraudulous because I have my receipt saying otherwise! I will have to cancel this fraudulous transaction with my credit card, because they refuse to refund the extra amount they took. $#*!S! STAY AWAY!

I wasted about $4,000 booking through SmartFares for a family emergency travel and I ended up booking tickets through another agency and ended up traveling. The customer service was very rude and the escalation points take no action.

I am giving 1 star since that is the least what you can give but they are not worth even 1 star for the level of service they did.

I booked my reservation, got the confirmation code and they called me later in the day to say I needed to pay an additional $200. DO NOT USE

When booking the tickets it will show low price. Will send you email of low price - but will grab more money from your credit card bank account -especially in CANADA. I have the proof, will show when requested

It will be probably too late for you if you come here and check the reviews for SmartFares but this organization is a scam, simple as is. It just bothers me how airlines can be a part of this, particularly Polish Airlines, which has so much potential for future. Stay away from both Polish Airlines and SmartFares organization at all cost.

Stay away, stay away, this is a USA registered company with a bunch of thieving Indians that sit in Pakistan, they will take your money! Stay away from then!