On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was charged more than what it was initially written as the cost!
Fue fácil escoger el tipo de vuelo y hacer la reservación...
Gracias...
Thank u very much I will take my plane in February
Easy to use, got my confirmation pretty quickly and recommended to friends
Emails with booking confirmation came as per expectation
Everything worked perfectly fine and i got everything in time.
The booking of my flight was easy and accessible. Thank you!
My booking experience with SmartFares was great and easy, every step in my booking was clear and easy to follow instructions. I believe SmartFares provides a very reliable and responsible service for Air-travelers.
No clear information about baggage-but received later by email
It was easy and fast to buy my ticket. I appreciate it.
Help Desk very quickly solved my stupid problem. The very good person Joshua helped me a lot.
You charged more than the price i chose. Very dissapointed. Wont use your website in the future
Everything was ok, we received the ticket number the same daywe booked. The only problem was that we were chareged forchoosing the seats and there was no way to undo it
It was fantastic.I managed to make my booking without any problems
Mauris blandit aliquet elit, eget tincidunt nibh pulvinar a. Nulla porttitor accumsan tincidunt. Curabitur aliquet quam id dui posuere blandit. Quisque velit nisi, pretium ut lacinia in, elementum id enim. Cras ultricies ligula sed magna dictum porta. Praesent sapien massa, convallis a pellentesque nec, egestas non nisi. Sed porttitor lectus nibh. Donec sollicitudin molestie malesuada. Nulla quis lorem ut libero malesuada feugiat. Sed porttitor lectus nibh.
The prices shown for routes are not always adhered to when you proceed to book. For instance, the price can jump by 600 percent if you want to take the intended flight. The prescription is that a particular part of the journey is no longer available at the original price. Therefore, if you want to book that flight you are hit with a massive price increase. The reason for wanting to select the flight is that is a bargain. However, you often are disappointed as the final price is not a bargain.
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at customerservice@smartfares.com, or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.