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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Thanks i like it, it was easy, friendly, secure, and i got what i needed
Nice, easy, smooth and easy on the pockets, hostess was very nice
There is a lot of additional fees that can slip through, but otherwise, it was an easy website to navigate.
Soso because they did not charge me until the next day and I was uncertain if my ticket was already safe. I need help in my language spanish
My booking went smoothly. The response was very quick.
The procedure was easy thank you, price was great,
I could easily navigate and get best rates possible
I received a confirmation with prices in US dollars. I live in Canada. Would like to see confirmation of amount in canadian dollars to make sure I pay as I agreed.
Thank you.
Easy to understand the platform to get flights tickets and confirmation immediately.
My only concern was that I received the confirmation too many hours after the reservation. And, be careful with baggage (I pay for a protection service but I think I was paying for a checked bag). I contacted customer service.
Easy and efficient straight forward and helpful...
Гарний сервіс. Швидко відповіли й прислали квиток. Ціни непогані.
So far so good of an experience. We have only booked it and have not yet had our trip
Fast and very easy to buy plan tickets. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members